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Content Library

Explore global research, case studies and podcasts on digital transformation and innovation in the public sector.

  • Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.

    Read the paper
  • Manage your public sector data estate: 3 steps to take to harness the full potential of AI

    Manage your public sector data estate: 3 steps to take to harness the full potential of AI

    As the capabilities of Artificial Intelligence (AI) continue to expand, public sector organizations are increasingly looking to harness AI to improve operations, enhance services, and safeguard public resources. Taking steps now to prepare your data for AI use will be a good investment of time that will enable you to fully harness the power of AI to enhance decision-making processes and deliver more efficient and effective services to the public.

    Read the article
  • Prepare for your AI Hackathon: Tips and tricks for public sector innovators

    Prepare for your AI Hackathon: Tips and tricks for public sector innovators

    Hackathons are taking place all over the world with public sector organizations helping public servants learn how to use AI and gain the knowledge and skills they need to help their public sector organization achieve their goals. If you are preparing for an upcoming hackathon, watch this video and gear up for an exciting and productive hackathon experience.

    Watch the video
  • Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

    Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

    In the era of AI, more than ever Government leaders are recognizing the importance of workforce skilling and are leveraging shared service agencies and strategic partnerships to implement continuous training programs at scale that foster a learning culture within their organization and ensures the workforce is AI ready.

    Read the article
  • Edge Capability in the Era of AI

    Edge Capability in the Era of AI

    Cloud computing continues to emerge as a transformative technology for information-driven operations. Read this new paper and learn more about the evolving Microsoft tactical cloud platform and it’s applications in defense and intelligence operations.

    Read the paper
  • The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

    The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

    In the era of AI, the skilling of public servants has never been more important. However, unfortunately funding and resources allocated for skilling are often the first to be reduced when there is fiscal pressure. Read how conducting a robust ROI evaluation can help defend these budgets and improve program and employee performance.

    Read part one
  • Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2)

    Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2) 

    Microsoft’s Public Sector Center for Digital Skills recently collaborated with the ROI Institute and used their methodology to conduct a comprehensive evaluation study to assess the return on investment (ROI) of one of Microsoft’s customer’s skilling programs. Learn about practices to consider when you conduct your own ROI evaluation of one of your public sector skilling programs. 

    Read part two
  • Return on Investment Results (Part 3)

    Return on Investment Results (Part 3) 

    Discover the findings from a comprehensive evaluation study conducted by the ROI Institute on the Procurement for Practitioners Program, a 2-day training initiative designed specifically for procurement professionals in the public sector who are navigating the digital era. 

    Read part three
  • Microsoft Education AI Toolkit

    Microsoft Education AI Toolkit

    A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.

    Explore the Microsoft Education AI Toolkit:

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  • Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

    Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

    Learn how to apply generative AI skills to your work to boost your productivity. Transform raw data into meaningful insights, create compelling presentations, and generate creative images using the latest tools.

    Take the course
  • Career Essentials in Cybersecurity by Microsoft and LinkedIn

    Career Essentials in Cybersecurity by Microsoft and LinkedIn

    Discover the skills needed for a career in cybersecurity. Gain a solid understanding of commonly used cybersecurity terms. Explore the current threat landscape and learn the core concepts of cybersecurity.

    Take the course
  • AI for Managers by Microsoft and LinkedIn

    AI for Managers by Microsoft and LinkedIn

    In this learning path, managers at all levels of the organization will learn practical ways to enhance their effectiveness with generative AI—from making team and one-on-one meetings more effective to giving feedback that gets results. You’ll also learn how to have meaningful career conversations with employees in an AI context, build a collaborative team culture with generative AI, and use AI responsibly.

    Explore this learning path
  • AI learning journey for Business Leaders

    AI learning journey for Business Leaders

    Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.

    Explore the collection
  • AI Skills Navigator

    AI Skills Navigator

    Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.

    Use the AI Skills Navigator
  • AI Trainer Toolkit

    AI Trainer Toolkit

    Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.

    Explore this collection
  • AI for Organizational Leaders by Microsoft and LinkedIn

    AI for Organizational Leaders by Microsoft and LinkedIn

    In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.

    Explore this learning path
  • Enabling governments to lead in the AI era: A guide for creating a national strategic framework

    Enabling governments to lead in the AI era: A guide for creating a national strategic framework

    It’s up to each country’s government to define the standards for how AI is used, not only by establishing laws and regulations, but by setting an example to follow. Government leaders can build their own national AI strategy to harness the unparalleled capabilities of AI to boost economic performance, streamline governance, and improve public services.

    Read the executive summary
  • Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

    Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

    Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.

    Read the study
  • Build and Modernize AI Applications for Public Sector Services

    Build and Modernize AI Applications for Public Sector Services

    Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

    Explore the resources
  • Get started with Microsoft Cloud for Sovereignty

    Get started with Microsoft Cloud for Sovereignty

    Microsoft Cloud for Sovereignty is a solution designed to enable public sector organizations to deploy workloads in Microsoft Cloud while helping meet their specific sovereignty, compliance, security, and policy requirements. Take this course to gain a foundational understanding of Microsoft Cloud for Sovereignty and its capabilities.

    Take the course
  • Public Sector Future Podcast | Episode 69: Building a Learning Culture for the Age of AI

    Episode 69: Building a learning culture for the age of AI, with Joe Whittinghill

    Joe Whittinghill is the Chief Learning Officer at Microsoft. He joins the podcast to share his lessons in building a learning culture and growth mindset across the organization of 220,000 employees, based in 115 different countries. He shares practical insights as well as perspectives on the neuroscience of learning, and the role of AI, to help us keep up to date at a time when pace of change has never been quicker.

    Listen to the episode

  • Accelerating Economic Growth in India with Digital Skills and Credentials

    Accelerating Economic Growth in India with Digital Skills and Credentials

    Dr. Nirmaljeet Singh Kalsi is the former Chairperson of the National Council for Vocational Education and Training (NCVET) in India. Dr. Kalsi shares how NCVET have been developing a vibrant education and skilling ecosystem, to deliver results both for individuals as well as for the economy of India.

    Read the interview
  • Public Sector Future Podcast | Episode 68: Data Foundations to Better Serve Canadians: Platforms, Literacy and Responsible AI

    Episode 68: Data Foundations to Better Serve Canadians: Platforms, Literacy and Responsible AI

    Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians, as well as to support policy development and reporting. She joins us on this episode of Public Sector Future to discuss foundational data platform approaches, responsible use of AI, and how she’s building data literacy right across the organization.

    Listen to the episode

  • Digital Skills Compass

    Digital Skills Compass

    Identify opportunities to learn and stay ahead in a changing world of technology and artificial intelligence -AI with a free skills-check. Get your personalized report:

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  • Public Sector Future Podcast | Episode 66: Using Generative AI to improve oversight of government spending

    Episode 66: Using Generative AI to improve oversight of government spending

    Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil (known as TCESP). The Court of Accounts oversees government spending of over $100bn, for the state of 44 million people. Fabio and his team have been early adopters of Gen AI to transform their ways of working.

    Listen to the episode

  • Adopting Artificial Intelligence in Defense Organizations

    Adopting Artificial Intelligence in Defense Organizations

    Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

    Read the article
  • Foundations of a modern public sector security operations center

    Foundations of a modern public sector security operations center

    Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.

    Start the module
  • Learning Resources for Security Operations Analyst

    Learning Resources for Security Operations Analyst

    A security operations analyst works with others to secure information technology systems for their organization to protect, detect and defend against cyber-attacks. Explore this Learning Pathway that brings together resources for starting or advancing your skilling journey as a security operations analyst.

    Watch the training video
  • Empowering Education and Inspiring Learning with AI

    Empowering Education and Inspiring Learning with AI

    The Era of Artificial Intelligence (AI) is upon us, and the speed of Generative AI adoption has been incredible. Read this article to learn more about how AI can empower educators and improve student outcomes through personalized and democratized learning.

    Read how you can inspire learning with AI
  • AI Classroom Toolkit

    AI Classroom Toolkit

    Explore this creative resource that blends engaging narrative stories with instructional information to create an immersive and effective learning experience for educators and students.

    Explore the AI Classroom Toolkit

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