Making the case for Artificial Intelligence (AI) in Transforming Public Services

Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.

Manage your public sector data estate: 3 steps to take to harness the full potential of AI

As the capabilities of Artificial Intelligence (AI) continue to expand, public sector organizations are increasingly looking to harness AI to improve operations, enhance services, and safeguard public resources. Taking steps now to prepare your data for AI use will be a good investment of time that will enable you to fully harness the power of AI to enhance decision-making processes and deliver more efficient and effective services to the public.

Prepare for your AI Hackathon: Tips and tricks for public sector innovators

Hackathons are taking place all over the world with public sector organizations helping public servants learn how to use AI and gain the knowledge and skills they need to help their public sector organization achieve their goals. If you are preparing for an upcoming hackathon, watch this video and gear up for an exciting and productive hackathon experience.

Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

In the era of AI, more than ever Government leaders are recognizing the importance of workforce skilling and are leveraging shared service agencies and strategic partnerships to implement continuous training programs at scale that foster a learning culture within their organization and ensures the workforce is AI ready.

Edge Capability in the Era of AI

Cloud computing continues to emerge as a transformative technology for information-driven operations. Read this new paper and learn more about the evolving Microsoft tactical cloud platform and it’s applications in defense and intelligence operations.

The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

In the era of AI, the skilling of public servants has never been more important. However, unfortunately funding and resources allocated for skilling are often the first to be reduced when there is fiscal pressure. Read how conducting a robust ROI evaluation can help defend these budgets and improve program and employee performance.

Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2) 

Microsoft’s Public Sector Center for Digital Skills recently collaborated with the ROI Institute and used their methodology to conduct a comprehensive evaluation study to assess the return on investment (ROI) of one of Microsoft’s customer’s skilling programs. Learn about practices to consider when you conduct your own ROI evaluation of one of your public sector skilling programs. 

Return on Investment Results (Part 3) 

Discover the findings from a comprehensive evaluation study conducted by the ROI Institute on the Procurement for Practitioners Program, a 2-day training initiative designed specifically for procurement professionals in the public sector who are navigating the digital era. 

Microsoft Education AI Toolkit

A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.

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Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

At Microsoft, we have been committed to helping customers with the “Why AI” conversation for some time. However, as we move from the theoretical assessment to the practical application of the technology at scale, we are mindful that we need to do more to help our customers with how to procure and deploy AI.

Enabling governments to lead in the AI era: A guide for creating a national strategic framework

It’s up to each country’s government to define the standards for how AI is used, not only by establishing laws and regulations, but by setting an example to follow. Government leaders can build their own national AI strategy to harness the unparalleled capabilities of AI to boost economic performance, streamline governance, and improve public services.

Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.

Build and Modernize AI Applications for Public Sector Services

Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

Get started with Microsoft Cloud for Sovereignty

Microsoft Cloud for Sovereignty is a solution designed to enable public sector organizations to deploy workloads in Microsoft Cloud while helping meet their specific sovereignty, compliance, security, and policy requirements. Take this course to gain a foundational understanding of Microsoft Cloud for Sovereignty and its capabilities.

The Value of Copilot for Microsoft 365 on Public Sector Organizations

Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.

Episode 69: Building a learning culture for the age of AI, with Joe Whittinghill

Joe Whittinghill is the Chief Learning Officer at Microsoft. He joins the podcast to share his lessons in building a learning culture and growth mindset across the organization of 220,000 employees, based in 115 different countries. He shares practical insights as well as perspectives on the neuroscience of learning, and the role of AI, to help us keep up to date at a time when pace of change has never been quicker.

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Accelerating Economic Growth in India with Digital Skills and Credentials

Dr. Nirmaljeet Singh Kalsi is the former Chairperson of the National Council for Vocational Education and Training (NCVET) in India. Dr. Kalsi shares how NCVET have been developing a vibrant education and skilling ecosystem, to deliver results both for individuals as well as for the economy of India.

7 Top Questions Government Leaders Are Asking About AI

Reflections from Ernie Fernandez, Microsoft VP for U.S. State and Local Government, on the common questions he’s hearing from Government leaders

Episode 68: Data Foundations to Better Serve Canadians: Platforms, Literacy and Responsible AI

Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians, as well as to support policy development and reporting. She joins us on this episode of Public Sector Future to discuss foundational data platform approaches, responsible use of AI, and how she’s building data literacy right across the organization.

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Digital Skills Compass

Identify opportunities to learn and stay ahead in a changing world of technology and artificial intelligence -AI with a free skills-check. Get your personalized report:

Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)

Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field.

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Enhance public sector services with generative AI

Take this new Microsoft Learn course and discover how AI can enhance productivity, improve cognition, and accelerate discovery in public sector organizations.

Advancing Government Procurement Framework Agreements

The paper provides an in-depth analysis of the opportunities for flexible framework agreements to adapt and support access to technologies such as cloud and AI, enabling public sector organizations to achieve their missions.

Building tomorrow’s cities today: the role of AI in shaping urban futures

Read this blog on LinkedIn by Angie Heise, CVP for Worldwide Public Sector at Microsoft, as she examines how AI is transforming cities and shares resources to build the skills to adopt new technologies.

Episode 66: Using Generative AI to improve oversight of government spending

Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil (known as TCESP). The Court of Accounts oversees government spending of over $100bn, for the state of 44 million people. Fabio and his team have been early adopters of Gen AI to transform their ways of working.

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Microsoft’s Generative AI Cyber Defense Program for Public Sector

How Microsoft is partnering with public sector entities to implement an AI-centric cyber defense program that can protect their digital ecosystem and enable digital transformation.

Adopting Artificial Intelligence in Defense Organizations

Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

Coordinating Care for Vulnerable Populations

Explore how governments can empower collaboration across teams and agencies, and transform social care with an innovative and person-centric approach.

Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna

As the CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He meets host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.

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GDPR and Generative AI: A Guide for Public Sector Organizations

This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services. It includes information on the associated support and resources that Microsoft can offer.

Top Technology Trends in Government for 2024

Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2024, provides strategic planning assumptions, analysis and recommendations on action to take now.

Foundations of a modern public sector security operations center

Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.

Learning Resources for Security Operations Analyst

A security operations analyst works with others to secure information technology systems for their organization to protect, detect and defend against cyber-attacks. Explore this Learning Pathway that brings together resources for starting or advancing your skilling journey as a security operations analyst.

Empowering Education and Inspiring Learning with AI

The Era of Artificial Intelligence (AI) is upon us, and the speed of Generative AI adoption has been incredible. Read this article to learn more about how AI can empower educators and improve student outcomes through personalized and democratized learning.

AI Classroom Toolkit

Explore this creative resource that blends engaging narrative stories with instructional information to create an immersive and effective learning experience for educators and students.

Microsoft Applied Skills

Skill up for in-demand technical scenarios to demonstrate proficiency in specific, scenario-based skill sets so you can make a bigger impact on every project, at your organization, and in your career. Explore all of Microsoft’s applied skills credentials.

Copilot for Microsoft 365 Learning Pathway

Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work. Explore this Learning Pathway to find resources to help you learn more about Copilot for Microsoft 365.

Empower educators to explore the potential of artificial intelligence

Navigate AI in education by looking at essential AI concepts, techniques, and tools, highlighting practical applications. AI can support personalized learning, automate daily tasks, and provide insights for data-driven decision making.

Public Sector Insights on Skilling

Read this research paper that outlines considerations and best practices for support technology training in government organizations.

Episode 64: Accessibility Fundamentals: Collaborating for Impact

Rich Corbridge is the Chief Digital and Information Officer for the Department for Work and Pensions in the UK. Rich shares how DWP have partnered with Microsoft to train 26,000 DWP employees on Accessibility Fundamentals.

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IDC MarketScape: Smart Cities Platforms

This IDC study represents a vendor assessment of the current market for worldwide Internet of Things applications platforms for Smart Cities.

Episode 63: A Connected and Citizen-Centered City: Lessons from Brussels

Mary Odile Lognard shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work, as well as her lessons for others.

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How to Use Low-Code Technologies to Improve Efficiencies in Your Government Organization

Government organizations are looking to find ways to create efficiencies and make the most out of their budgets. The ability to innovate with low code/no code tools can assist you in increasing innovation while accelerating digital transformation. Increasing your skills in this area will allow you to easily develop and quickly deploy new applications for both internal and external use, tailored to your specific needs.

Episode 62: Transforming Public Sector Services with Generative AI

Robyn Scott, CEO and Co-founder of Apolitical, uses examples from Japan, Canada, and Portugal to explore the potential for generative AI to transform government operations. She shares the lessons other public sector organizations can learn and the ‘balance towards optimism’ of public servants.

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Reimagining Public Sector Services with Generative AI

New report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.

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Use-Case Prism: Generative AI for Government Contact Centers

To support you in building your understanding and awareness of emerging trends, we are offering complimentary access to this new Gartner report for a limited time.

A New Era of Tech Empowered Cities

IDC research shares insights on Generative AI opportunities for cities, and local and regional Governments.

The Necessity of Hyperscale Cloud in Defense

New report that shares insights into the need for defense and intelligence organizations to adopt hyperscale cloud and build digital advantage.

AI Learning Companion

This learning pathway brings together a multitude of Microsoft resources to help you learn and grow in the field of Generative AI.

Unlock the Value of Your Data: Create a Unified Data Estate to Transform Government Operations

Data is a vital asset for government agencies, as it can help deliver better public services, improve operational efficiency, and enhance citizen engagement. Learn how to unlock value from your data by unifying it and using AI technology to help you analyze and understand your data.

How to Build and Deploy a Chatbot for Public Sector Services

Watch this training video to learn how to build and deploy a conversational assistant or chatbot. This is a simple project and a great way to explore AI and see how it works in a low-risk setting.

Advancing AI Procurement and Adoption

This paper explores the political, socio-economic, and legal issues associated with the procurement of AI technologies by the public sector. We share the work Microsoft is doing to promote the responsible use of AI as well as the work we are doing with our customer community to build trust in AI.

Cloud Migration Cost Management Resources

A cost management strategy is an essential consideration when migrating or operating in the cloud. Explore these resources to help you plan, operate and optimize your cloud environment.

Cloud Financial Models

Watch these training modules to help you understand the financial aspects of migrating to the cloud.

Artificial Intelligence in Government

Watch this video with Microsoft’s Chief Technology Officer for Worldwide Public Sector Dave Sloan to learn more about artificial intelligence and the key role it can play helping you digitally transform your government organization.

Hyperscale Cloud Capabilities at the Tactical Edge

In the ever-changing global defense landscape, hyperscale cloud capabilities are emerging as a competitive advantage to support and transform mission outcomes. This paper shares Microsoft’s insights on how defense missions can deliver secure edge computing in remote or hostile environments.

Transforming Sub-Surface Operations

As the future of military operations evolve the need to embrace emerging and innovative technologies is crucial. Subsurface operations are a vital component to maintaining national security. This paper shares insights on how cloud-based technologies can help optimize traditional and emerging naval operations and defense strategies.

Kuwait’s Digital Landscape

This paper provides a holistic understanding of the digital landscape within Kuwait, encompassing an analysis of the challenges, opportunities, and potential areas for growth.

Episode 61: Digital Transformation in Modern Military Operations: Insights from General Bob Brown

With an overwhelming amount of information available in the world today, General Bob Brown discusses the need for advanced technology to make quick, informed decisions, and the significance of collaboration with allies and partners.

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Public Sector Talks: Interviews with Government Leaders

Watch a series of insightful interviews with Government leaders who are sharing their learnings from successful digital projects where technology is helping to better serve citizens, customers, and the local economy.

Episode 60: Leveling the Cybersecurity Playing Field with AI, Machine Learning and Cloud

Using artificial intelligence, machine learning, and cloud to address cybersecurity challenges in the Public Sector.

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Navigating the Future of AI in Government

Microsoft partnered with Patricia Thaine, the Co-Founder and CEO of Private AI, to launch a three-part series on the implications of Artificial Intelligence in Government. Explore how Governments around the world are responding to, regulating, and incorporating AI in this insightful series.

Migrate Your Workloads to the Cloud and Modernize Your Government Organization

Read this article to learn more about the many benefits of migrating your data to the cloud and what you can do to get started.

Harness the Power of Cloud: Guidance to Help You Along Your Adoption Journey

Watch this training video and learn about the steps of a cloud migration and how to make the process as smooth as possible.

Episode 59: Modernizing National Approaches to Cybersecurity

Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events.

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Decoding AI: Part 1, Introduction to generative AI

Learn about the emerging field of generative AI and what this technology can mean for government. This series will not only help you understand how generative AI can help increase your organization’s productivity, but also how it can be used to supercharge innovation in incredible new ways.

Episode 58: Cybersecurity in an AI-Driven Landscape

Cybersecurity stands at the forefront of global concerns, and recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Corporate Vice President of Customer Security and Trust at Microsoft, delve into the insights from the 2023 Microsoft Digital Defense Report.

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Microsoft Learn Educator Center

Dive deep into learning with interactive lessons, earn professional development hours, acquire certifications and find programs that help meet your goals.

How to Modernize Your Public Sector Security Operations Center

Take the training and learn about the importance of modernizing security operations centers (SOC) in public sector organizations and the steps involved in SOC modernization.

Protect Your Government Organization from Cyber Threats

As governments expand their digital ecosystem and cyber threats increase and attacks become more sophisticated, it’s never been more important than it is right now to do everything in your power to protect your digital estate and that starts with having the ability to detect threats early.

Episode 57: India’s Journey to Digital Transformation: A Conversation with Dr. Pramod Varma

India’s digital transformation journey has relied on strategic thinking, collaboration, and innovative solutions. Dr. Pramod Varma talks with us about how India overcame hurdles to create a robust digital ecosystem, including a digital identity program for over one billion people.

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Hype Cycle™ for Digital Identity, 2023

Gartner research finds that “as digital identity becomes fundamental in everyone’s lives, organizations’ identity and access management challenges multiply.” Aimed at security and risk management leaders, this new Gartner report identifies innovations in digital identity, analyses their position in the ‘hypecycle’, and recommends how these can be used to address challenges.

Create a Secure and Productive Working Environment for Government Employees

Working remotely is the new norm and governments are equipping employees with the tools to work from anywhere. Learn what actions you can take to create a secure and productive environment for your workforce.

How governments can transform operations and services in the era of AI

Learn more about the actions you can take to get your systems and data ready to enable you to start innovating with AI.

Episode 56: Championing Identity for All: Empowerment and Progress in Africa

Dr. Joseph Atick is a recognized thought leader in digital identity, economic development, data protection, and privacy. With a career spanning several decades, he is a founding father of the digital identity community and Executive Chairman for ID4Africa.

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Introduction to Cloud Computing

When governments utilize cloud computing they can accomplish a great deal more with fewer resources. Watch this video to learn more about the basics of cloud computing.

AI in the Public Sector

Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.

Top Technology Trends in Government for 2023

Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2023, provides strategic planning assumptions, analysis and recommendations on action to take now.

Episode 55: Lifelong Learning: Building Digital Skills through Continuing Education

Dr. Sheila LeBlanc is the Associate Vice President for Continuing Education at the University of Calgary. She explores the role of digital skills in lifelong learning, how demands from students and local businesses are changing, and ways in which using data can improve student success.

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Let’s Talk About Cloud: Part 1

In a series of short posts, Dave Sloan, Chief Technology Officer in Microsoft’s Worldwide Public Sector team, addresses key issues in understanding the cloud and shares his perspectives from discussions with governments around the world.

Introduction to Generative AI

Watch Kate Maxwell, CTO in Microsoft’s Worldwide Public Sector Team at Tech Live London as she presents on Generative AI: Demystifying the Hype, Busting the Myths, and Harnessing the AI Revolution.

Public Sector Tech Community

Your community for best practices, the latest news, and discussions surrounding the Public Sector, Local and State Governments.

Get Certified: Microsoft Certifications

Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.

Power Platform in a Day workshops

Register to attend a virtual one-day training workshop and learn how to use Microsoft’s Power Platform.

Microsoft Azure Connected Learning Experience (CLX)

Register for this training program that sets a trajectory for aspiring learners and working professionals to be Azure experts. The CLX program offers a personalized journey that aims to optimize learning experience while maximizing return on time invested. The 4 Step Program is purposely driven to deliver exam readiness with a perspective and personalized learning journey, curated to meet every learner’s need.

Optimize government operations with Azure

In this learning path, you’ll learn about the value that Azure can bring to governments as they transition their workloads to the cloud. Explore how Azure keeps to strong principles and commitments that give public sector customers confidence that their data is secure.

Microsoft Training & Special Events

Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.

How do we best govern AI?

Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.

Episode 54: Curiosity and hope: building foundations for the future workforce

Washington State is leading the way in using new technologies to engage students and build digital skills. Host Olivia Neal talks to Superintendent Chris Reykdal to learn how they have adopted programs like ‘Coding in Minecraft’ to build interest and excitement, and to develop the foundations for students’ future success.

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Future of Infrastructure: Episode 20: Delivering Amazing for the World Cup

Mohamed Abuagla is the Chief Executive for Hayya, the organization in Qatar responsible for helping the country manage the massive influx of people for the World Cup, while providing a seamless experience for fans entering the country, using transportation, and attending the games.

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Episode 53: Building a platform for digital skills

Host Olivia Neal talks to H.E. Ohood Khalfan Al Roumi, Minister of State for Government Development of the Future in the United Arab Emirates. She explains how the UAE are approaching building digital skills at scale through their Jahiz platform, and why understanding digital needs to start from the top.

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Public Sector Procurement Fit for the Digital Age

Andrew Cooke, Global Policy Lead in Microsoft’s Worldwide Public Sector team, shares a new paper outlining how public sector organizations can address common issues preventing digital transformation progress and build flexible, collaborative, and outcomes-focused approaches to procurement.

Future of Infrastructure: Episode 19: Infrastructure is Our User Interface for the Planet

Peter Torrellas is President for Connected Communities at Parsons Corporation leading infrastructure-focused business across cities, transportation, and utilities. Peter joined the podcast to talk about embracing the complexity of infrastructure to implement projects across domains.

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Evolving the Skills of Your Public Sector Workforce

Whether you’re training employees for the first time, refreshing, or advancing skills, evolving your workforce’s skillset can be a big time and resource commitment for public sector organizations. However, to continue providing vital services to the public, your employees must remain knowledgeable and have the technical skills to keep up with changing technology.

Future of Infrastructure: Episode 18: The Power of Having a Vision

Enrique Penalosa, the former mayor of Bogota, Colombia joined the podcast to talk about the importance of having – and sticking to – a clear vision to overcome resistance and drive change at the city level and how it helped him transform Bogota.

Read more on Episode 18

Episode 52: The importance of skilling in the digital world

On this episode, host Olivia Neal talks to Geoff Connell, the Chief Digital Officer for Norfolk County Council. He shares successful approaches for training and upskilling employees, building digital skillsets, and getting the most from your investment in technology.

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Understanding Digital Transformation in Government

Digital transformation is upon us and for every government, change is happening fast. Microsoft partnered with the United Arab Emirates (UAE) Government Development and the Future Office to create a training module that outlines best practices to support your organization’s digital transformation efforts.

Data Culture: Data Driven Organizations

Learn more about the importance of having a data driven organization and the steps you can take to build a data culture.

Cutting Edge Technologies to Improve Government Performance and Service

Learn more about emerging technologies like cloud computing, artificial intelligence (AI), big data, and internet of things (IoT). Explore the benefits and risks of each and how governments across the globe are implementing them in their organization.

Future of Infrastructure: Episode 17: How Art is Driving Change in Philadelphia

Jane Golden is the Executive Director of Mural Arts in Philadelphia. Jane joined us to talk about how engaging communities is driving positive change in the city and how murals are changing SEPTA spaces to improve the passenger experience.

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Episode 51: The UK’s Police Digital Service

On this episode, host Olivia Neal speaks to Ian Bell, CEO of the UK’s Police Digital Service. He offers an inside look into the role of the Police Digital Service and how it is harnessing the power of digital, data and technology to enable UK policing to better protect the communities it serves.

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Future of Infrastructure: Episode 16: How Cascais Became a Smarter City

Miguel Pinto Luz the Deputy Mayor of Cascais joined us to share the story of how Cascais prioritizes quality of life, and how it’s putting service delivery and economic development first to achieve it. Listen to learn about Cascais’s transportation system and why accountability and transparency are at the core of how Cascais is becoming a smarter city.

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Episode 50: Digital Forensics

On this episode, host Olivia Neal speaks to Detective Sergeant John Price from the West Midlands Police Force in the United Kingdom. He shares insights from the world of digital forensics and how investigators are using technology to help victims more effectively in the modern age.

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Report from Gartner®: Predicts 2023: Justice and Public Safety Seizes New Opportunities to Address Evolving Demands

Gartner research finds that Justice and Public Safety (J&PS) organizations have “progressed the foundational elements of digital transformation for a number of years by investing in high-availability networks, IP-based systems, and analytics capabilities.

Insights into Generative AI Technology

Continuing our series of insights into the use of generative AI in the Public Sector, Dave Sloan, Chief Technology Officer in Microsoft’s Worldwide Public Sector team shares more detail on the Azure Open AI Service.

Future of Infrastructure: Episode 15: Charting the Future of Water

Peter Fiske is the Executive Director of the National Alliance for Water Innovation (NAWI). He joined The Future of Infrastructure to talk to us about the future of water – and how infrastructure will need to change to combat climate change, become more efficient, and meet demand in the coming decades.

Read more on Episode 15

Day in a life: Transforming the capability lifecycle

As the pace of global change accelerates, Defense organizations need to continually invest in enhancing capability. In this episode of the Day in a Life Series, current members of the Microsoft Worldwide Defense and Intelligence Team reflect on their days serving in the armed forces and discuss how digital transformation can help transform the capability lifecycle.

Tech Unicorn fast tracks better collaboration in virtual courtrooms with Azure and Microsoft Teams

Learn about Tech Unicorn’s ‘Unicorn Digital Courtroom’ and how it’s delivering a full-featured virtual hearings solution that’s optimized for all parties involved, including judges, court clerks, defendants, claimants, and legal counsel.

Orange County Superior Court Modernizes Case Management Systems Data to Better Serve Community

Read how the Orange County Superior Court unified data from its disparate case management systems to improve operational efficiency and effectiveness and introduce better data-driven decision making.

The new world of court proceedings requires new set of digital tools

The courtroom has evolved from a pure physical domain to a hybrid of in-person and remote parties. Having an accessible, secure, and single source of truth, available through an integrated technology platform has never been more essential. Learn more about this changing landscape and the digital tools that can be used to transform.

Secure to the Core – Helping Public Safety & Justice agencies to address cybersecurity

Watch this webinar to learn about important actions public safety & justice organizations need to take to counter cybercrime.

Digitizing case management to increase employee efficiency

Read about San Bernardino County’s digital transformation journey as they digitized paper-based processes and moved the office to a modern software platform.

Early wins and long-term vision: Choosing Microsoft as the platform for Cheshire policing

The Cheshire Constabulary is responsible for policing 950 square miles across the English county of Cheshire and employs 5,000 staff who serve the 440,000 households and one million residents of the county. The Force has led the way in technology adoption in UK policing in many areas. It saw the need for an agile and mobile workforce early on.

Discover how technology helps manage the growth in digital evidence

Most crimes involve digital evidence, but sifting through a high volume of digital content can be time consuming. Read how AI and machine learning can empower investigations to be more efficient and effective.

Transforming forensic services with digital innovation

The volume of digital evidence created in police investigations and judicial proceedings is increasing putting pressure on police agencies and forensic labs. Learn how agencies can use technology to help uncover new capabilities, efficiencies, and cost savings.

Forensic Review Powered by Microsoft Azure and FTK

Listen to this podcast hosted by Exterro as they take a deeper look into Microsoft Azure cloud solutions with David Williams from Microsoft’s Public Safety & Justice team.

First responders gain boosted speed and efficiency at Western Lakes Fire District with Microsoft Teams

Read how the Western Lakes Fire District is using technology to increase effectiveness and efficiency.

5 critical areas emergency response solutions must address

Efficient, effective emergency response is critical to public safety. Read this blog to learn more about the five critical areas emergency response solutions must address to ensure the highest levels of service.

Revolutionizing Operations for More Effective Emergency Response

Watch this webinar to learn more about how automating processes, modernizing your communications platforms, and integrating disparate systems can help reduce response times dramatically and ease the burden on first responders.

Episode 49: Tech Saving Lives: A Fireside Chat with Chief Dan Munsey on Transforming Emergency Response

On this episode, host Olivia Neal speaks to San Bernardino Fire Chief Dan Munsey. Chief Munsey is also Chair of the International Association of Fire Chiefs Technology Council. He shares how embracing new technologies has brought opportunities to transform emergency response and help protect the two million residents of San Bernardino County.

Read more on Episode 49

Day in a life: Optimizing decision advantage through digital transformation

Operating a military or defense command has become increasingly complex as the pace of global change accelerates. In this episode of the Day in a Life Series, current members of the Microsoft Worldwide Defense and Intelligence Team consider their days serving in the armed forces and discuss how digital transformation can optimize decision advantage.

Generative AI and the Public Sector

Artificial Intelligence is changing the game for organizations of all types. New advanced natural language processing capabilities have captured the world’s imagination. They have the potential to revolutionize both the way governments interact with citizens and how the sector addresses today’s challenges.

Future of Infrastructure: Episode 14: Sustainability is an Opportunity for Transportation

Laura Tolkoff is the Transportation Policy Director at SPUR – the San Francisco Bay Area Planning and Urban Research Association. Laura joined the Future of Infrastructure to talk about why sustainability is an opportunity for transportation, and how SPUR is shaping San Francisco’s transportation system.

Read more on Episode 14

Securing the Future of Education

Read the blog by Microsoft’s Worldwide Cybersecurity Lead for the Public Sector and Global CTO for Education and learn more about how important it is that as our schools adopt more technology, and cyber threats increase, it’s vital to implement critical safeguards to ensure our schools don’t fall victim to cyberattacks.

Day in a life: Empower personnel and modernize facilities

As they protect the nations they serve, military organizations must also support their personnel. Through digital transformation they can upgrade tools and facilities to meet the demands of a modern force. In this episode of the Day in a Life Series, current members of the Microsoft Worldwide Defense and Intelligence Team discuss how digital transformation can help empower personnel and modernize facilities.

Future of Infrastructure: Episode 13: Promoting Joy: The Role of Parks and Public Spaces in City Infrastructure

Phil Ginsburg is the General Manager of the San Francisco Recreation and Parks Department. He joined the Future of Infrastructure to talk about the importance and often overlooked role of parks as infrastructure that make cities work for their residents.

Read more on Episode 13

Reimagine Education

Through the COVID-19 pandemic, educators and learners around the world adapted quickly to a changing environment. Discover how schools are leveraging technology to support and prepare teachers and students for the present and the future.

Welcome to the Future of Infrastructure

This year, The Future of Infrastructure is setting off on its own as a standalone podcast hosted on Microsoft’s Public Sector Center of Expertise. Learn more about this new podcast.

Cybersecurity and Student Safety in K12

Watch this webinar as technology leaders share their strategies for maintaining an effective balance of student safety, data privacy and cybersecurity in schools.

Listen to the Leading Innovation Podcast

Listen to the education focused podcast, Leading Innovation that shares ideas, strategies and insights about what’s working in schools and what’s not.

Dreaming big: how the Philippines is using Microsoft Reading Progress to build confidence and enhance future ready skills in a global economy

Read how educators and students across the Philippines are leveraging ‘Reading Progress’ within Microsoft Teams to bolster the confidence of learners who are speaking in a second language.

Hisar Schools Include Artificial Intelligence in Education with Microsoft

Read how Hisar Schools in Turkey guides its students in many subjects such as artificial intelligence, the internet of things, cloud computing.

Listen to the SuperSpeaks Podcast

The SuperSpeaks podcast explores the hidden world of superintendents and system leaders of school districts in the US. Join Mark Sparvel from Microsoft Education in his effort to better understand what’s working for school leaders in these unprecedented times.

Empowering Learning and well-being in the City of Helsinki using data and AI

Read how the City of Helsinki is developing digital learning and learning analytics to make the city the most impactful place for learning in the whole world.

Education Series: Data analytics and AI

Education systems and academic institutions across the country are using data analytics and AI to gain actionable insights that help transform education. Learn how you create and implement data analytics and an AI roadmap to accomplish your unique goals.

Microsoft K-12 Education Transformation Framework

A guide for education leaders to navigate the complexity of transformation, envision what’s possible, and develop a strategy to achieve it.

Adoption and implementation of a digital identity strategy

As the world becomes increasingly digitized and many everyday services move online, physical methods of identity verification are, in many cases, no longer fit for purpose. Learn more about how you can adopt and implement a successful strategy.

Episode 48: Technology Trends and Decision Advantage in Defense

On this episode, guest host AT Ball speaks to Retired Vice Admiral Ann E. Rondeau, President of the Naval Postgraduate School. Rondeau offers an inside look into how defense organizations can adopt digital tools and adapt with emerging technology.

Read more on Episode 48

Policy and Procurement: Building Blocks for a Successful Digital Transformation Strategy

Read our latest paper co-authored with global law firm Linklaters where we share perspectives on good public sector technology policy and procurement practices.

Episode 47: Preparing tax operations for new technologies

On this episode, host Olivia Neal meets Prof. Dennis Weber and Dr. Dennis Post. They share insights from the CPT research project (cashless, platform-based and technology-driven) on the impacts and opportunities for tax operations of emerging technologies, such as cryptocurrencies, blockchain, and artificial intelligence.

Read more on Episode 47

The Future Powered By Hyperscale Cloud Computing with Dave Sloan of Microsoft

Listen to this podcast hosted by Foley & Lardner LLP as they discuss hyperscale cloud computing with Microsoft’s Dave Sloan, CTO for Worldwide Public Sector.

Kristiansund Kommune: Transforming the Norwegian public sector through the cloud

Read more about Kristiansund Kommune’s migration to the cloud and how they are using it to develop ground-breaking solutions specifically designed for its community.

Bank of Canada invests in cloud, builds complementary staff upskilling with Microsoft Learn

Read how the Bank of Canada became a smart, agile, cloud-first organization, adopting the latest cloud technologies to transform its central banking operations required a corresponding upskilling of staff.

South London Partnership innovates with Azure & the IoT to protect and better serve its residents

Read how the South London Partnership used technology to improve the day-to-day lives of their residents and how they are using data to transform operations and opportunities.

The Responsible Public Cloud

Read about Microsoft’s vision of the four fundamental building blocks of a responsible public cloud – inclusive economic opportunity, earning trust, protecting fundamental rights and building a sustainable future.

Microsoft Cloud for Sovereignty: The most flexible and comprehensive solution for digital sovereignty

Read more about Microsoft’s Cloud for Sovereignty, a solution that enables public sector customers to build and digitally transform workloads in the Microsoft Cloud while meeting their compliance, security and policy requirements.

Microsoft Cloud Adoption Framework for Azure

The Cloud Adoption Framework is proven guidance that’s designed to help you create and implement the business and technology strategies necessary for your organization to succeed in the cloud.

Episode 46: Becoming a Digital Government: Lessons from Ukraine

On this episode, host Olivia Neal speaks to Gulsanna Mamediieva, of the Ministry of Digital Transformation of Ukraine. She shares how the government has embraced digital transformation and digital identity, and how this has supported citizens during the war.

Read more on Episode 46

Microsoft for Defense and Intelligence: Secure the digital defense ecosystem and improve interoperability

Learn more about how to achieve the necessary level of interoperability while ensuring that your data is secure.

Episode 45: Digital Collaboration in Defense: Using technology to enable secure cooperation

On the second episode of our Defense and Intelligence mini-series, guest host AT Ball talks to Perry Smith of Myriad Technologies. Perry shares an inside look into the technology that enables secure collaboration between defense organizations.

Read more on Episode 45

Enabling Interoperability in the Future Operating Environment

Hear how organizations that are interoperable can respond with agility, leveraging technology to collect, analyze, and disseminate massive amounts of data.

Driving a cloud-enabled defense posture

Join this webinar to learn how cloud technology can help empower militaries to innovate at speed, improve operations, and enhance national security.

Modernizing the digital workplace for defense

Watch this webinar and explore how the future defense workplace can meet the needs and expectations of an evolving workforce, and how the hybrid model can improve collaboration, innovation, and well-being for defense workers around the world.

AI at the tactical edge for search & rescue operations

Learn how using artificial intelligence technology can help defense & intelligence leaders make near real-time decisions in critical situations.

Episode 44: Defense & Intelligence: Adopting digital engineering

On the first episode of our Defense and Intelligence mini-series, Microsoft’s AT Ball is joined by Rob Clifford, Chief Data Officer for BAE Systems, Maritime and Land Division. They discuss how digital engineering and cloud-enabled technologies support mission outcomes.

Read more on Episode 44

Episode 43: Future of Infrastructure: Lessons Learned from 100 Years of City Planning

Tom Wright is the CEO of the Regional Plan Association. He joined the podcast for a discussion of what they’ve learned by taking the long view of city and regional planning.

Read more on Episode 43

Episode 42: Future of Infrastructure: Building for Resilience

The Special Advisor for Climate & Sustainability at Columbia University talks about lessons learned from Hurricane Sandy and how a comprehensive infrastructure approach mitigates the impact of climate change.

Read more on Episode 42

Episode 41: Building blocks for digital transformation

Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft share insights from their paper on Building Blocks for a Successful Digital Transformation Strategy.

Read more on Episode 41

Top Strategic Technology Trends for 2023: Report from Gartner®

Gartner research investigates ten strategic technology trends and recommends actions to address these.

Modernizing Cybersecurity in Public Finance Organizations

There are two major forces driving cyberattacks against Public Finance organizations – money and socio-political disruption. This blog details the potential effects of an attack on a Public Finance organization and what organizations can do now to protect themselves.

Episode 40: Digital Innovation in Tax and Customs

Mick Connolly is the Head of IT Innovation for HM Revenue and Customs in the UK. He chats with guest host Steve Barr about using technology to reach your goals and the importance of innovation in tax and customs operations.

Read more on Episode 40

Episode 39: The future of tax operations

Jeff Saviano is the Global Tax Innovation Leader for EY. In the first episode of our Public Finance mini-series, Jeff tells Olivia about the intersection of tax and innovation and shares what he sees in the future of public finance.

Read more on Episode 39

Living in Unprecedented Times: Focusing on Solutions Through Partnership & Technology

This article by Microsoft’s Worldwide Public Sector Director of the Public Finance Industry Valentina Ion outlines some of the top post-pandemic global challenges how technology has evolved to help us solve these problems.

Microsoft collaborates with the Nigerian government to accelerate digital transformation in the country

Read how Microsoft is helping the Government of Nigeria become a more digital economy by implementing foundational elements like connectivity, skilling and digital transformation.

Blockchain for Tax Compliance

Improve your taxpayer experience by modernizing processes and using digital tools to make faster and more informed decisions. Discover how emerging blockchain technology allows government tax and revenue agencies to become more transparent and fight fraud.

Co-engineering digital transformation with Microsoft for Public Finance

Read how the Microsoft Public Finance teams worked with a major European government’s revenue and customs agency to build a modern solution to reduce the time of forensics and ensure a robust method of data aggregation.

Building Trust with Secure Services: Six Technology Updates for Government

As technologies evolve and people encounter more and more innovation in their everyday lives, they begin to expect more from government services as well. People also expect privacy and security on all levels, from basic data like name and address, to tax records or health information. Learn about six specific technology updates you can do that have the most potential to deliver trusted and secure services.

Using Data and Analytics for Maximum Impact in Tax Authorities

Learn more about how the use of data has become a valuable raw material for the development of the economy to enable growth, create jobs, improve well-being, citizen safety and much more.

Microsoft Industry Digital Forum: Key role of Public Finance Organizations in the Economy Rebuild

Hear how Public Finance Organizations can be a leading agent for economy rebuild and gain insights on each country’s approach to managing the COVID-19 crisis and restarting the economy and the role technology plays in these initiatives.

Tax Transformation for Economic Advantage

Watch this webinar and hear from experts about the importance and need of digital transformation within tax agencies and the benefits of doing so. Learn about how the opportunities pursuing tax transformation holds and how you can use technology to drive economy recovery, improve revenue and curb losses.

Brazilian state embraces explainable AI for a fair and sustainable tax environment

Hear how the state of Ceará in Brazil improved the monitoring of tax compliance among its retail vendors to enable an equitable and economically sustainable tax environment by adopting the HMX Tax Intelligence System (TIS) solution, featuring proprietary use of AI to identify compliance issues and provide detailed explanations for efficient follow-up.

Ministry of Economy, Trade and Industry Leveraging Power Platform to Accelerate the DX of Administrative Services

Read how the Ministry of Economy, Trade and Industry in Japan used Microsoft’s Power Platform to build an online administrative procedure platform aimed at accelerating its digital transformation.

The City of Columbus elevates finance, purchasing, commerce, and budget planning with Dynamics 365

Read how the City of Columbus in Ohio is using Dynamics 365 to modernize processes relating to financial accounting and budgeting to ensure resources are being effectively managed.

Microsoft Digital Defense Report 2023

The 2023 Microsoft Digital Defense Report shares unique insights on how the digital threat landscape is evolving and what crucial actions can be taken now.

Cyber Resiliency in Government: Key Actionable Insights from the 2022 Microsoft Digital Defense Report

Worldwide Public Sector Security Lead Alvaro Vitta breaks down the 2022 Microsoft Digital Defense Report as it relates to cyber resiliency and outlines four core pillars and actions that governments must take action now on to protect their digital ecosystems.

Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore

Yeo Beng Huay leads the Governance Planning and Policy Division in GovTech, Singapore. Her team plans and formulates policies, standards, and guidance for government ICT and smart systems, and provides data driven management of compliance and risks.

Read more on Episode 38

Episode 37: Military Lessons on Cyberdefense

Dr. Marcus Thompson is a retired Major General and former Head of Information Warfare for the Australian Defense Force. On the second episode of our cybersecurity mini-series, Dr. Thompson talks with Alvaro Vitta about best practices for protecting sensitive data and why making risk-based decisions is so important.

Read more on Episode 37

Accelerating Security Innovation for Governments with the Intelligent Cloud

Watch this Microsoft Ignite session and learn more about the needs and challenges in securing hybrid workspaces across government and how to enable secure collaboration across hybrid workspaces.

City of Saint John triumphs over ransomware attack with Bulletproof and Microsoft Security solutions

Learn how the City of Saint John in Canada came back stronger than ever before from a crippling ransomware attack with the help of a host of Microsoft Security solutions.

Defending Your Data

Learn how Microsoft responds to data protection, privacy, and residency requirements. Through a collection of learning modules, webpages and articles you will learn about: data protection and privacy, data classification, data residency, data governance and compliance, how to optimize government operations with Azure, and how Microsoft secures our own datacenters.

Secure Identities and Access

Learn about the important role that digital identity plays within your digital transformation journey. Through a collection of learning modules, webpages, articles, videos, and blogs you will learn about: secure identities, identity and access management, permissions management and decentralized identity.

Learn How to Implement Zero Trust in Your Public Sector Organization

As public sector entities continue to embark on their digital transformation and cyber threats continue to increase, having a Zero Trust security strategy is now more essential than ever before. In this collection, learn more about the importance of a Zero Trust strategy and how to implement it.

Discover 5 lessons Microsoft has learned about compliance management

Compliance management is a complex process, one that gets increasingly more complicated the larger an organization grows. Read this blog to learn what you need to know as you embark on your compliance management journey to ensure valuable outcomes.

Defending Ukraine: Early Lessons from the Cyber War

This Microsoft report outlines five early lessons we can learn from the war in Ukraine and steps we need to take to ensure protection of democracy’s future.

RapidDeploy drives innovation in public safety with cloud-native mapping and analytics using Azure for US Government and Power BI

Learn how RapidDeploy partnered with Microsoft to build its cloud-native emergency response platform with high availability and cybersecurity in mind.

Finnish Tax Administration builds citizens’ trust with a more secure cloud platform

Learn how the Finnish Tax Administration is protecting the data of millions of citizens by implementing a new security strategy and promoting an organization-wide cultural shift away from the traditional security models.

Government of Nunavut comes back stronger after ransomware attack with Microsoft security solutions

Read how Microsoft’s elite cybersecurity DART team quickly helped the Government of Nunavut, Canada when a ransomware attack shut down computer systems.

Cyber security with Microsoft Sentinel at the forefront of regional ambition

Read how Salford City Council is keeping its digital infrastructure safe by creating a commercial security operations centre built on a public-sector-operated platform and Microsoft Sentinel.

Helping state and local government agencies address cyber security

Cyber-attacks against state and local governments are increasing and with the workforce moving to remote work, vulnerabilities that may have been more fully protected by corporate networks are more easily exploited. Learn how you can ensure quality service delivery, safeguard your data, protect your digital infrastructure, and ensure privacy and regulatory compliance.

Embracing security and digital transformation in the COVID-19 era

As the world emerges from a global pandemic, nations face a pivotal moment for government technology. Read how governments at every level are more now than ever before vulnerable to cyberattacks.

Episode 36: Cyber Resilience in Government

Tom Burt is the Corporate Vice President of Customer Security and Trust at Microsoft. On the first episode of our Cybersecurity mini-series, Tom tells Alvaro Vitta about the trends he’s seeing, working with the government in Ukraine on cyber defense, and how public sector organizations can be better prepared for future attacks.

Read more on Episode 36

Episode 35: Future of Infrastructure: Using Data to Make Equitable Investments

Denice Ross is the Chief Data Scientist in the White House Office of Science and Technology Policy. In our discussion, she shared a behind-the-scenes look into how data can be used to measure equitable investments and their outcomes with funding from the Bipartisan Infrastructure Law.

Read more on Episode 35

Episode 34: Future of Infrastructure: Skills are the Currency of the Global Workforce

Karin Kimbrough is the Chief Economist at LinkedIn and an expert in the global workforce. With increased global investment in infrastructure, a skilled workforce is needed to meet that demand. In this conversation, we discuss what this investment means for green jobs and women, and how we can expect the job market to shift in coming years.

Read more on Episode 34

Empowering Women in the Public Sector

A new book by e.Republic and Microsoft aims to inspire the next generation of female leaders by sharing the real-life experiences of six public sector women who have made a difference in their organizations and for the constituents they serve.

The Human Side of Infrastructure: Lessons Learned from Conversations with Infrastructure Leaders

There is nothing quite like learning by doing, but the second-best thing is learning from the people who have done it themselves. Over the summer, as a part of the Future of Infrastructure podcast series, I have had the opportunity to sit down with leaders from across the globe who are taking action and getting infrastructure projects done. My conversations have taken me (physically and virtually) to NYC, San Francisco, Cleveland, Geneva and Perth.

Build infrastructure partnerships for lasting impact: Microsoft at ITS World Congress

Governments want strong partnerships that are wide in their view and deep in their commitment. Brief partnerships can be a nice set-up for quick wins, but the ones that last build on those wins for lasting impact. Learn more about how Microsoft is facilitating partnerships to advance infrastructure goals at the ITS World Congress.

Episode 33: Future of Infrastructure: Be Nimble to Succeed

Ratna Amin, Project Director for the City Administrator Office at the City of Oakland joined us to discuss how civic organizations are pushing governments to get transit infrastructure right – and the complexity of defining success.

Read more on Episode 33

Episode 32: Future of Infrastructure: Closing the Infrastructure Gap

Alice Charles brings a truly global perspective and decades of experience to our discussion of infrastructure and its impact. In this conversation, we talked about infrastructure needs around the world, and what kind of investments we need to make to close the gap.

Read more on Episode 32

Episode 31: Future of Infrastructure: Collaborating for Safer Roads

Regional Transportation Commission of Southern Nevada CEO, MJ Maynard joined Jeremy Goldberg to share how a collaboration between public agencies and technology companies helped make their roads safer.

Read more on Episode 31

Data Collaboration: Enabling Fair, Safe Trade

Read more about the urgent need for data collaboration and positive ways to enhance digital collaboration in customs and trade. The significant benefits include ensuring simpler procedures for importers and exporters as well as improving trade facilitation to foster economic growth.

Transforming Tax and Revenue Management

Read more about tax and revenue management in the new digital age and how cloud technologies have helped some revenue agencies in the areas of taxpayer engagement, compliance management, worker productivity, and the modernization of legacy systems.

Digital Transformation of Tax Administration

Learn more about the digital transformation journey that tax administrations will need to embark on to help their countries’ overall health and stability, economic growth, and attractiveness to investors.

Digital transformation in public transportation

Learn more about how governments can better meet traveler needs.

LinkedIn’s Government Workplace Learning Report

Watch LinkedIn’s Workplace Learning Report webinar, featuring insights from talent leaders globally on how they’re engaging employees right now, and best-in-class examples.

Arizona MVD engages citizens and delivers value with the cloud

Learn how Arizona’s Motor Vehicle Division continues to build on a history of technology firsts by taking another leap forward with a modern, cloud-powered super portal delivering secure, improved, and expanded online services – with the potential to transform other government transactions – all without costing taxpayers an additional penny.

Why the future of buildings is efficient, safe, and sustainable

All over the world government leaders face the same challenge – how to better serve residents and visitors. Whether it’s improving quality of life, the future of work, accessibility or sustainability, leaders are planning and thinking deeply about the future and to prepare.

Tel Aviv engages citizens with innovative digital services, public participation

The city of Tel Aviv has undergone a transformation to become a “smart city” that uses technology to improve the operation of city government and the lives of its citizens. With programs such as the DigiTel Residents Club and the DigiTel mobile app, Tel Aviv is offering innovative electronic services to the public and finding ways to make citizens into stakeholders in the running of the city.

Ontario Power Generation: Powering a sustainable future with digital innovation

Learn how the Ontario Power Generation (OPG) in Canada is leading the drive for decarbonization while balancing economic and environmental benefits, and electricity needs by using Microsoft AI to help forecast prices, deliver value to Ontario, and move a step closer toward a carbon-neutral future.

DC Water implements Microsoft Azure and PowerApps to better support customers

Spurred by the pandemic, DC Water continued to migrate most of its applications and workforce systems to the cloud as the agency adjusted to working remotely while fulfilling utility customer requests. The agency now runs nearly 100% of its apps and IT systems in the cloud, minimizing the need for paper tracking, in-person interaction, and multiple inflexible technology systems.

Driven by data: Transport for Greater Manchester keeps its residents on the go

Monitoring traffic and keeping it flowing are primary goals for the Transport for Greater Manchester (TfGM). Read how their shift to Azure Stack HCI gave them the opportunity to consolidate physical servers and utilize cloud-based services. TfGM now receives real-time alerts and is able to avert potentially disaster events and keep transport services functioning smoothly.

Improve the safety of daily life with “DX of government”

Japan is transforming the way they inspect their roads, bridges and tunnels making their infrastructure safer for their residents using an Azure-based platform. Inspectors can now access their inspection records from smartphones or computer, enabling them to rapidly share and analyze data.

Historic city saves energy and improves quality of life with smart lighting control

Learn how the City of Valencia has reduced lighting energy consumption by 74%, saving €6 million (USD $6.67 million), and reduced greenhouse emissions by 80% by implementing a smart lighting system allowing the city to remotely monitor and manage the lighting infrastructure and tailor scenarios for individual locations.

Hype Cycle™ for Smart City Technology and Solutions, 2022: Report from Gartner®

Read a summary of the Gartner report where they evaluate emerging technologies, solutions, practices, and principles to help people in government deliver sustainable societal outcomes in cities.

Episode 30: Restricted data in the cloud

Rear Admiral António Gameiro Marques is the Director General of the Portuguese National Security Authority, which includes the National Cybersecurity Center.

Read more on Episode 30

Episode 29: Future of Infrastructure: Focusing on Long-Term Outcomes

CEO of Infrastructure Western Australia Philip Helberg joined Jeremy Goldberg for our latest discussion on the Future of Infrastructure. Infrastructure has to serve people in the long term and this discussion is all about how to effectively make long term plans for infrastructure investment, and just as importantly, how to know if your plan is working.

Read more on Episode 29

Episode 28: Future of Infrastructure: Changing Lanes: Equity in Transit

Seleta Reynolds, former GM of LADOT Los Angeles Department of Transportation (LADOT) joined Jeremy Goldberg to talk about the impact of our transit system on women and how we can build more effective and equitable transportation systems.

Read more on Episode 28

Episode 27: Future of Infrastructure: Be Obsessed with Delivering the Basics

Changing the face of Cleveland’s lakefront has been a long-term project. Cleveland Mayor Justin Bibb joined Jeremy Goldberg in our latest Future of Infrastructure episode to talk about the importance of building trust and equity by investing in infrastructure like the lakefront and getting the basics right.

Read more on Episode 27

Episode 26: What the UAE government can teach us about innovation

Her Excellency Huda Al Hashimi is the Deputy Minister of Cabinet Affairs for Strategic Affairs to the United Arab Emirates Government. She also leads the Mohammed bin Rashid Centre for Government Innovation.

Read more on Episode 26

Episode 25: Future of Infrastructure: Public Interest Technology: This is Our Work

In the 1960s, Public Interest Law emerged as a way for the legal profession to deploy its expertise in service of the public. Today, our guest Darren Walker, President of the Ford Foundation says that it’s time for the same ethic and commitment to emerge from the field of technology. In this episode we discuss how to make that happen and what it will look like in practice when we create the structures for technologists to work in the public interest.

Read more on Episode 25

IDC Whitepaper: Environmentally sustainable procurement in government

A new IDC White Paper investigates the expanding role of environmental sustainability in government procurement, with a focus on technology and emerging policies on indirect emissions

Episode 24: Future of Infrastructure: Re-linking a Community

How can city leaders tackle the inequities of infrastructure built in the past? In this episode, Mayor Quinton Lucas joined guest host Jeremy Goldberg to talk about the legacy of U.S. Highway 71 in Kansas City, a divided community, and how he is using the U.S.’s Infrastructure Bill to build more equitable infrastructure.

Read more on Episode 24

Episode 23: Coming up: Future of Infrastructure

Public Sector Future host, Olivia Neal, is passing the baton to Jeremy Goldberg for a group of episodes that dive deep into the future of infrastructure. Jeremy explains why this is an important topic, what we actually mean when we talk about infrastructure, and what you can expect to hear in this special miniseries.

Read more on Episode 23

How LinkedIn Learning Can Help Futureproof Your Agency

As the focus on skills and learning continues to grow in importance, Governments are looking for innovative ways to engage employees and support development. Discover how LinkedIn Learning and its blend of unique insights, in-demand courses and an engaging platform can help your agency stay current in a rapidly changing world.

Introduction to: Migrating .NET Apps to Azure

Discover how the new Azure Migrate integration with the Azure App Service migration assistant will enable you to assess and migrate .NET web apps in bulk to Azure App Service. Learn how these tools migrate to a standalone site, single server, or entire datacenter saving your agency valuable time and money.

How the Department for Work and Pension Drove Culture Transformation

Learn from Public Sector Digital Skills expert Lee Jones, how the United Kingdom’s Department for Work and Pension transformed their agency culture and increased citizen impact through Microsoft digital skills initiatives.

The Intersection of Agile Development and Culture

Learn from Aaron Bjork who leads the Azure IoT Central product team at Microsoft, as he describes the importance of organizational culture in scaled agile implementations. Get practical advice for how to intersect agile and culture in your organization and teams.

Report from Gartner®: Top Trends in Cyber Security, 2022

Around the world Microsoft experts are working constantly with governments and public sector organizations to tackle cyber security threats.

Episode 22: Government migration to cloud ecosystems

Dr. Rami Amin is based in the Digital Development Practice at the World Bank Group, leading global advisory work on how to accelerate digital transformation, sectoral investment, and economic growth. He is a lead author of the World Bank’s Government Cloud Migration report.

Read more on Episode 22

World Bank Report: Government migration to cloud ecosystems

The Microsoft Public Sector Center of Expertise is proud to have supported the development of World Bank’s new report, Government Migration to Cloud Ecosystems: Multiple Options, Significant Benefits, Manageable Risks.

Episode 21: Cybersecurity – Protecting a global research university

Mary Ann Blair is the Chief Information Security Officer at Carnegie Mellon University. She is responsible for information security engineering and operations; incident prevention, detection, and response; policy and compliance; training and awareness; and identity and access management services.

Read more on Episode 21

Lessons from a year of ‘Public Sector Future’

Discover lessons learned from Olivia Neal, Director of Microsoft’s Public Sector Center of Expertise, as she reflects on one year of hosting the ‘Public Sector Future’ podcast.

Developing Public Sector markets together

Antonio de Palmas, Vice President of Global Market Development in Microsoft’s Worldwide Public Sector team shares how developing a market together is essential for growth and Microsoft’s Public Sector partnership approach pivot.

Lawyers supporting digital transformation in the Public Sector

Andrew Cooke, Microsoft’s Head of Policy for Worldwide Public Sector reflects on how lawyers can be agents of change in digital transformation.

Episode 20: Inclusivity and Sustainability in Education

Stefania Giannini was appointed UNESCO Assistant Director-General for Education in 2018, becoming the top UN official in the field. Prior to this, she served as Minister of Education in Italy, Senator of the Republic of Italy, and Rector of the University for Foreigners of Perugia.

Read more on Episode 20

Episode 19: Digital India – Part 2

Abhishek Singh is the CEO of MyGov, National e-Governance Division, and Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover how he provides assisted access to digital services, works across various levels of the government, and implements data standards and service integration. Singh dives into projects like DigiLocker and shares where he draws inspiration from.

Read more on Episode 19

Episode 18: Digital India – Part 1

Abhishek Singh is the CEO of MyGov, CEO, National e-Governance Division and MD & CEO, Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover Singh’s priorities in his roles, his communications and engagement approaches, the structure of Digital India, and how the pandemic transformed and continues to impact hybrid work in India.

Read more on Episode 18

Emissions Impact Dashboard

Track and reduce your organization’s carbon emissions related to Microsoft cloud services usage, with the Microsoft Emissions Impact Dashboard.

How the public sector can define the sustainability agenda for everyone

Learn about both the biggest challenge and opportunity for public sector organizations as they seek to engage citizens and create future-proofed, sustainably-minded societies.

Episode 17: Innovation in children’s social care

Dr. Carol Homden is the Chief Executive of Coram, a group of specialist children’s charities based in the UK, reaching 2.5 million children, families, and professionals each year. Dr. Homden also serves as Chair of Diabetes UK and was previously Chair of the UK’s National Autistic Society for 10 years.

Read more on Episode 17

A smart new way to power electric vehicles

Learn how India’s SUN Mobility develops cloud-connected swappable batteries to put us on the road to the future.

How digital transformation can help advance Public Sector sustainability goals

In the OECD’s 2021 Development Co-operation Report, learn how digital approaches and partnerships can help public sector organizations advance more quickly.

Microsoft Sustainability

Check out Microsoft’s cloud–based technology solutions that can help you move forward on your sustainability journey.

Exploring Sustainability Transformations in Business

Discover how Microsoft is tracking and reducing its carbon footprint. Learn how businesses are making radical shifts to accelerate sustainability efforts and how industries are addressing critical data gaps.

Sustainability e-book

Get guidance and information about Microsoft sustainability solutions to help start your sustainability journey.

Sustainability Is Good for Business: Executive Playbook

Learn why sustainability is good for business and explore practical steps you can take to accelerate your organization’s sustainability journey.

Building trust and security in government

Join this webinar to hear from government experts at Microsoft about practical use cases and steps you can take to protect your organization from unwanted threats.

The future of critical infrastructure is in the cloud

In this blog, Jeremy Goldberg discusses how trusted solutions can help public sector organizations secure, modernize, and manage critical infrastructure by providing the tools and services that enable digital transformation. Those who manage the critical infrastructure functions for their agency understand the potential to improve services, increase resilience, and cut costs.

Smart cities are sustainable cities

Listen in to the COP26 panel of experts discuss the role of technology in sustainable city development.

Episode 15: Data Curation for Sharing and Crisis Response

Professor Dame Angela McLean is the Chief Scientific Adviser for the UK Ministry of Defence. She was appointed to the role in 2019. McLean is a Professor of Mathematical Biology in the Department of Zoology at Oxford University and Director of The Institute for Emerging Infections of Humans.

Read more on Episode 15

Episode 14: Real Time Crime Center

Inspector Joseph Courtesis spent 27 years of serving with the New York Police Department (NYPD). Courtesis was former Commander of the 105th and 106th Precincts, Central Investigations Division, and the NYPD’s Real Time Crime Center. We explore how better use of data delivered outcomes for NYPD.

Read more on Episode 14

Episode 13: Providing meals to vulnerable communities

André Correr is the Institutional Relations and Project Manager at Best.Projects. Prior to his role at Best.Projects, Correr served in the public sector in São Paulo for ten years. He received his degree in Public Policy Management from the University of São Paulo.

Read more on Episode 13

Episode 12: Taking defense and intelligence to the cloud edge

Mike Schrock is the Vice President of Global Alliances at Thales, leading work on technology initiatives involving the intersection between cloud technology, data security, public trust, digital payments, and society.

Read more on Episode 12

Race and Technology: A Research Lecture Series

Microsoft is bringing together leading voices at the intersection of race and technology for discussions around data, the internet, justice, genomics and more in a virtual speaker series.

Episode 11: The rise of remote learning and future of education

Mohammad Almadani is the CEO of Classera and was one of the founders of the organization in 2012. He was driven to develop smart learning focusing on AI, gamification, and social learning. In 2017, Almadani received the Endeavor World Certificate as one of the most impacting entrepreneurs in the world.

Read more on Episode 11

Episode 10: How to build a digital organization at scale

Jacky Wright spent two years on secondment to Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department, where she was their Chief Digital and Information Officer. In 2019, she rejoined Microsoft as Chief Digital Officer and Corporate Vice President.

Read more on Episode 10

Episode 9: Lessons from Denmark: Moving Operations to Cloud

Maria Hald spent 20 years in the Danish public sector before becoming the Public Sector Lead of Microsoft Denmark in 2020. We discuss her role as the Deputy Director General in the Ministry of Finance where she oversaw a shared service center for HR for central government agencies in Denmark.

Read more on Episode 9

Episode 8: Scaling Digital Transformation in Brazil

Luis Felipe Monteiro is the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government, and the supply and quality of public services. In 2020 he was named one of the World’s 50 Most Influential People Revolutionizing Government by Apolitical.

Read more on Episode 8

Episode 7: Accessibility in the public sector

Yazmine Laroche is the Deputy Minister for Public Service Accessibility in the Government of Canada. Laroche has over 25 years of experience in the public sector across a variety of departments. Her ambition is to make the Canadian public service the most accessible in the world.

Read more on Episode 7

Episode 6: e-Estonia: Using Data to Deliver Trusted Services

Siim Sikkut is the Government CIO of Estonia, which has been called ‘the most advanced digital society in the world.’ He was named one of world’s top 20 most influential people in digital government by Apolitical in 2018 & 2019. He is the chair of OECD Working Party of Senior Digital Government Officials.

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Research: Digital Approaches for Sustainability

New research from Microsoft and EY explores how digital approaches can support Public Sector organizations in achieving their sustainability goals.

Episode 5: Challenge-based approaches to Public Sector innovation

Jeremy Goldberg recently joined Microsoft’s Worldwide Public Sector team. He’s worked in government in the city of San Jose, San Francisco, the city of New York, and most recently was leading technology for the Governor of New York State. We dive into one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer.

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Live panel recording: A greener public service through tech

Watch the launch of Microsoft’s Public Sector Center of Expertise, featuring a live panel of experts who will discuss how public servants around the world are leveraging technology to create greener governments & societies.

Episode  4:  Seamless services – Digital access to birth certificates

In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates.

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Episode 3: Digital Policing

In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock.

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THE FUTURE OF PUBLIC SECTOR WORK

Discover how emerging technologies support public sectors and address their goals around efficiency, effectiveness, and equity to provide better services for the public. This report explores education, social services, & law enforcement.

Free online courses to help 25 million

Microsoft launched an initiative to help 25 million people get new digital skills for the COVID-19 economy. Leverage these free online courses, available to all, that allow governments to digitally upskill their employees.

Episode 1: Rules as Code

New research is rethinking one of the core functions of government – rule making. In this episode, we talk to Alex Roberts, the Deputy Head of the Observatory of Public Sector Innovation at the OECD.

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Microsoft Learn for Government

Empower government transformation with access to learning paths and modules. Through interactive training, develop practical skills and master new concepts at your speed and on your schedule.