Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service
A Forrester New Technology Projected Total Economic Impact™ Study on Azure OpenAI Service in Reinventing Customer and Constituent Engagement, July 2024
AI in its different forms, both predictive and generative, improves service delivery internally across public sector institutions as well as externally with constituents. Internally, AI enhances decision-making and enables public sector to anticipate needs and allocate resources more effectively. Externally, AI encourages public engagement by making it more interactive and personalized. AI insights guide policy development and ensure leaders create and assess more data-driven options.
Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the projected financial benefits enterprises may realize by deploying Azure OpenAI Service, specifically for use cases that aim to reinvent customer and constituent engagement. This study provides a framework to evaluate the potential financial impact of Azure OpenAI Service on organizations. This study is supplemented by industry spotlights, including government and education, that demonstrate the impact of generative AI on industry specific KPIs.
About the Center of Expertise
Microsoft’s Public Sector Center of Expertise brings together thought leadership and research relating to digital transformation in the public sector. The Center of Expertise highlights the efforts and success stories of public servants around the globe, while fostering a community of decision makers with a variety of resources from podcasts and webinars to white papers and new research. Join us as we discover and share the learnings and achievements of public sector communities.
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