Future of Infrastructure: How Art is Driving Change in Philadelphia
with Jane GoldenJane Golden is the Executive Director of Mural Arts in Philadelphia. Jane joined us to talk about how engaging communities is driving positive change in the city and how murals are improving the passenger experience.

Host Jeremy Goldberg, Worldwide Director of Critical Infrastructure at Microsoft, is on a journey to learn more about how infrastructure is being built around the world, by talking with public servants, philanthropist, artists and place-makers who have spent their lives working in the public interest. This is a series to help us build things and plan for the future while putting people first.
Jane Golden is the Executive Director of Mural Arts Philadelphia. Jane joined Jeremy to talk about how engaging communities is driving positive change in the city and how murals are changing SEPTA spaces to improve the passenger experience.
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Episode summary
Jane Golden is the Executive Director of Mural Arts in Philadelphia. Jane joined us to talk about how engaging communities is driving positive change in the city and how murals are changing SEPTA spaces to improve the passenger experience.
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How Art is Driving Change in Philadelphia
Jane Golden is the Executive Director of Mural Arts in Philadelphia. Jane joined us to talk about how engaging communities is driving positive change in the city and how murals are changing SEPTA spaces to improve the passenger experience.
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Art can be the quintessential multitaskerโฆ People would say to me, โWhat kind of program is this? Is it art? Is it education? Is it, like, social service? Is it criminal justice?โ Itโs everything.
– Jane Golden, Executive Director of Mural Arts
Art as a Multitasker
Jane Golden, Executive Director at Mural Arts in Philadelphia stressed the impact that the arts have across the challenges that cities face:
โWhat I want your listeners to understand is that art can be the quintessential multitasker. Sometimes, we think, okay, these are really beautiful works of public art, and then you have social services. And I always loved it โ this is, you know, 15 years ago, people would say to me, โWhat kind of program is this? Is it art? Is it education? Is it, like, social service? Is it criminal justice?โ
Itโs everything. Look in โ look and sit in the intersection of the public, the private, the social, the civic and the aesthetic, and have art be sort of the lens through which we look at the world. โ
Community Engagement & Impact
Jane went on to explain that the key to lasting impact in her work has been deep community engagement:
โThe work we did at Anti-Graffiti was deep, because I worked with community organizers. And so, we really learned early on that you go into a community, you go in with not โ you shouldnโt have assumptions. Go in with far more questions than answers, and just be prepared to be respectful and listen.
And I think the reason why the mural movement in Philadelphia has been particularly resilient over all these years, itโs because of the wide range of authors that we shine a light on and work with, that you sort of see a city, a city of authors who can sort of control their narrative through these large-scale works of public art, that exists throughout every single neighborhood of the city of Philadelphia. And that has real power.
And you could spend a zillion dollars whiting out graffiti, and guess what? If youโre not working with people who are writing on walls, it comes back. Itโs the same thing. So, the people that weโre working with have an affinity to site. So, theyโre connected to wherever weโre working. And so, thatโs powerful, and itโs a deterrent.โ
Building a Sustainable Program
Finally, Jane explained how to have sustained, long-term success when building this kind of program:
โOne, I believe in partnership, because you can always do a one-off project, but Iโm looking for how do you sustain your work over longer periods of time. And so, building relationships between the public and private sector is absolutely critical.
So, start with 10 people, try to raise the money to do, like, for โ think about it for a year. Youโre going to test this and youโre going to see what happens. And so, leveraging of, like, both public and private, both capacity and dollars, and then identify a site and say, this is what youโre going to do, raise the money and then test it over six months to a year. Thatโs what Iโd do.โ
About the Center of Expertise
Microsoftโs Public Sector Center of Expertise brings together thought leadership and research relating to digital transformation in the public sector. The Center of Expertise highlights the efforts and success stories of public servants around the globe, while fostering a community of decision makers with a variety of resources from podcasts and webinars to white papers and new research. Join us as we discover and share the learnings and achievements of public sector communities.
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