Artificial Intelligence

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Artificial Intelligence

Artificial Intelligence has the potential to revolutionize the way the public sector operates and delivers services. AI can be used to improve efficiency, increase productivity, and enhance the quality of services.

Learn the basics

Take this Microsoft Learn training module to learn more about what generative AI is and its capabilities. Understand the potential ways public sector organizations can use generative AI to enhance productivity – such as simplifying case management, assisting in fraud investigations and accelerating discovery to help detect, prevent and respond to cyberattacks.

Take the training

Advance your AI skills

Discover all public sector specific AI trainings, including demos and videos on Microsoft 365 Copilot, Copilot Studio and how to use AI within Microsoft Tools such as Forms, Viva Engage, OneDrive and OneNote. Enhance your skills, and learn how to use AI to streamline processes, improve productivity, and boost citizen engagement.

Explore the Innovation Library

Generative AI in the Public Sector

Learn how public sector industries can innovate using generative AI

  • Wide angle shot of a server room

    Manage your public sector data estate: 3 steps to take to harness the full potential of AI

    As the capabilities of Artificial Intelligence (AI) continue to expand, public sector organizations are increasingly looking to harness AI to improve operations, enhance services, and safeguard public resources. Taking steps now to prepare your data for AI use will be a good investment of time that will enable you to fully harness the power of AI to enhance decision-making processes and deliver more efficient and effective services to the public.

    Read the article
  • A woman standing at her desk taking a learning course

    Copilot for Microsoft 365: Boosting Productivity in Excel, Word, PowerPoint, Outlook, and Teams

    Take this complimentary LinkedIn Learning course and discover how to get the most out of Copilot across all the apps you use every day. Learn tips, best practices, and how to maximize productivity.

    Take the LinkedIn Learning course
  • Two people in hardhats looking at a tablet

    Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.

    Read the paper
  • A man sitting at a desk in front of multiple computer monitors using a laptop

    Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

    Watch the video
  • A man sitting in a car holding a tablet

    Optimize Government Operations with Copilot Agents

    Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

    Watch the video
  • A low angle view of a building interior

    Explore Agentic AI for Public Services

    Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

    Watch the video

Content Library

Explore the resources below to help you advance your journey.

  • Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

    Watch the video
  • Optimize Government Operations with Copilot Agents

    Optimize Government Operations with Copilot Agents

    Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

    Watch the video
  • Explore Agentic AI for Public Services

    Explore Agentic AI for Public Services

    Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

    Watch the video
  • Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

    Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

    At Microsoft, we are committed to equipping the next generation of learners, educators, and administrators with cutting-edge AI capabilities and AI skilling resources. By partnering with academic institutions, we provide access to structured AI learning content, skills programs, and certification pathways that enable educators and students to learn, innovate, and be set up for success in an AI-enabled world.

    Read the article
  • Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.

    Read the paper
  • Microsoft Education AI Toolkit

    Microsoft Education AI Toolkit

    A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.

    Explore the Microsoft Education AI Toolkit:

    English English (UK) Arabic French French Canadian Japanese Korean Portuguese Spanish
  • Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

    Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

    At Microsoft, we have been committed to helping customers with the “Why AI” conversation for some time. However, as we move from the theoretical assessment to the practical application of the technology at scale, we are mindful that we need to do more to help our customers with how to procure and deploy AI.

    Read the paper
  • Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

    Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

    Learn how to apply generative AI skills to your work to boost your productivity. Transform raw data into meaningful insights, create compelling presentations, and generate creative images using the latest tools.

    Take the course
  • AI for Managers by Microsoft and LinkedIn

    AI for Managers by Microsoft and LinkedIn

    In this learning path, managers at all levels of the organization will learn practical ways to enhance their effectiveness with generative AI—from making team and one-on-one meetings more effective to giving feedback that gets results. You’ll also learn how to have meaningful career conversations with employees in an AI context, build a collaborative team culture with generative AI, and use AI responsibly.

    Explore this learning path
  • AI learning journey for Business Leaders

    AI learning journey for Business Leaders

    Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.

    Explore the collection
  • AI Skills Navigator

    AI Skills Navigator

    Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.

    Use the AI Skills Navigator
  • AI Trainer Toolkit

    AI Trainer Toolkit

    Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.

    Explore this collection
  • AI for Organizational Leaders by Microsoft and LinkedIn

    AI for Organizational Leaders by Microsoft and LinkedIn

    In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.

    Explore this learning path
  • Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

    Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

    Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.

    Read the study
  • Build and Modernize AI Applications for Public Sector Services

    Build and Modernize AI Applications for Public Sector Services

    Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

    Explore the resources
  • AI in the Public Sector

    AI in the Public Sector

    Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.

    Explore the collection
  • Introduction to Generative AI

    Introduction to Generative AI

    Watch Kate Maxwell, CTO in Microsoft’s Worldwide Public Sector Team at Tech Live London as she presents on Generative AI: Demystifying the Hype, Busting the Myths, and Harnessing the AI Revolution.

    Watch the video
  • Get Certified: Microsoft Certifications

    Get Certified: Microsoft Certifications

    Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.

    Browse the list of certifications
  • Microsoft Azure Connected Learning Experience (CLX)

    Microsoft Azure Connected Learning Experience (CLX)

    Register for this training program that sets a trajectory for aspiring learners and working professionals to be Azure experts. The CLX program offers a personalized journey that aims to optimize learning experience while maximizing return on time invested. The 4 Step Program is purposely driven to deliver exam readiness with a perspective and personalized learning journey, curated to meet every learner’s need.

    Register and browse available tracks
  • Microsoft Training & Special Events

    Microsoft Training & Special Events

    Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.

    Browse the Events Catalog
  • How do we best govern AI?

    How do we best govern AI?

    Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.

    Read the blog
  • Cutting Edge Technologies to Improve Government Performance and Service

    Cutting Edge Technologies to Improve Government Performance and Service

    Learn more about emerging technologies like cloud computing, artificial intelligence (AI), big data, and internet of things (IoT). Explore the benefits and risks of each and how governments across the globe are implementing them in their organization.

    Take the training
  • Insights into Generative AI Technology

    Insights into Generative AI Technology

    Continuing our series of insights into the use of generative AI in the Public Sector, Dave Sloan, Chief Technology Officer in Microsoft’s Worldwide Public Sector team shares more detail on the Azure Open AI Service.

    Read more
  • The new world of court proceedings requires new set of digital tools

    The new world of court proceedings requires new set of digital tools

    The courtroom has evolved from a pure physical domain to a hybrid of in-person and remote parties. Having an accessible, secure, and single source of truth, available through an integrated technology platform has never been more essential. Learn more about this changing landscape and the digital tools that can be used to transform.

    Read the blog
  • Discover how technology helps manage the growth in digital evidence

    Discover how technology helps manage the growth in digital evidence

    Most crimes involve digital evidence, but sifting through a high volume of digital content can be time consuming. Read how AI and machine learning can empower investigations to be more efficient and effective.

    Read the blog
  • Transforming forensic services with digital innovation

    Transforming forensic services with digital innovation

    The volume of digital evidence created in police investigations and judicial proceedings is increasing putting pressure on police agencies and forensic labs. Learn how agencies can use technology to help uncover new capabilities, efficiencies, and cost savings.

    Read the blog
  • Generative AI and the Public Sector

    Generative AI and the Public Sector

    Artificial Intelligence is changing the game for organizations of all types. New advanced natural language processing capabilities have captured the world’s imagination. They have the potential to revolutionize both the way governments interact with citizens and how the sector addresses today’s challenges.

    Learn more
  • Empowering Learning and well-being in the City of Helsinki using data and AI

    Empowering Learning and well-being in the City of Helsinki using data and AI

    Read how the City of Helsinki is developing digital learning and learning analytics to make the city the most impactful place for learning in the whole world.

    Read the success story
  • Education Series: Data analytics and AI

    Education Series: Data analytics and AI

    Education systems and academic institutions across the country are using data analytics and AI to gain actionable insights that help transform education. Learn how you create and implement data analytics and an AI roadmap to accomplish your unique goals.

    Watch the webinars
  • Public Sector Future Podcast | Episode 48: Technology Trends and Decision Advantage in Defense

    Episode 48: Technology Trends and Decision Advantage in Defense

    On this episode, guest host AT Ball speaks to Retired Vice Admiral Ann E. Rondeau, President of the Naval Postgraduate School. Rondeau offers an inside look into how defense organizations can adopt digital tools and adapt with emerging technology.

    Read more on Episode 48

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