Artificial Intelligence
Artificial Intelligence has the potential to revolutionize the way the public sector operates and delivers services. AI can be used to improve efficiency, increase productivity, and enhance the quality of services.
Learn the basics
Take this Microsoft Learn training module to learn more about what generative AI is and its capabilities. Understand the potential ways public sector organizations can use generative AI to enhance productivity – such as simplifying case management, assisting in fraud investigations and accelerating discovery to help detect, prevent and respond to cyberattacks.
Take the trainingAdvance your AI skills
Discover all public sector specific AI trainings, including demos and videos on Microsoft 365 Copilot, Copilot Studio and how to use AI within Microsoft Tools such as Forms, Viva Engage, OneDrive and OneNote. Enhance your skills, and learn how to use AI to streamline processes, improve productivity, and boost citizen engagement.
Explore the Innovation LibraryGenerative AI in the Public Sector
Learn how public sector industries can innovate using generative AI
Manage your public sector data estate: 3 steps to take to harness the full potential of AI
As the capabilities of Artificial Intelligence (AI) continue to expand, public sector organizations are increasingly looking to harness AI to improve operations, enhance services, and safeguard public resources. Taking steps now to prepare your data for AI use will be a good investment of time that will enable you to fully harness the power of AI to enhance decision-making processes and deliver more efficient and effective services to the public.
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Copilot for Microsoft 365: Boosting Productivity in Excel, Word, PowerPoint, Outlook, and Teams
Take this complimentary LinkedIn Learning course and discover how to get the most out of Copilot across all the apps you use every day. Learn tips, best practices, and how to maximize productivity.
Take the LinkedIn Learning course-
Making the case for Artificial Intelligence (AI) in Transforming Public Services
Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.
Read the paper
Accelerate Your AI Adoption
Use the resources below to help you to advance your AI adoption within your organization.
GDPR and Generative AI
This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services.
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Advancing AI Procurement and Adoption
Considerations, use cases and practical approaches to understanding how AI can be procured in public sector organizations.
Explore AI Procurement and Adoption
Enabling governments to lead in the AI era: A guide for creating a national strategic framework
This guide offers a strategic framework for leaders worldwide and outlines a set of strategic objectives and identifies key sectors for AI integration, including finance, healthcare, public safety, and sustainability.
Download the guide
AI in the Public Sector Learning Collection
Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.
Explore the collection
Microsoft Learn AI Learning Hub
Explore the AI Learning Hub to help you get skilled up and ready to power AI transformation. Find training courses and events, AI credentials and other AI skilling resources.
Visit the AI Learning Hub
Microsoft 365 Copilot Skilling Center
Find events, videos, and self-paced skilling organized by role to support your Copilot journey.
Visit the Microsoft 365 Copilot Skilling Center-
Boost Public Sector Productivity with Microsoft 365 Copilot Chat
Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.
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Optimize Government Operations with Copilot Agents
Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.
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Explore Agentic AI for Public Services
Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.
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Content Library
Explore the resources below to help you advance your journey.
- Boost Public Sector Productivity with Microsoft 365 Copilot Chat
Boost Public Sector Productivity with Microsoft 365 Copilot Chat
Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.
Watch the video - Optimize Government Operations with Copilot Agents
Optimize Government Operations with Copilot Agents
Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.
Watch the video - Explore Agentic AI for Public Services
Explore Agentic AI for Public Services
Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.
Watch the video - Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap
Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap
At Microsoft, we are committed to equipping the next generation of learners, educators, and administrators with cutting-edge AI capabilities and AI skilling resources. By partnering with academic institutions, we provide access to structured AI learning content, skills programs, and certification pathways that enable educators and students to learn, innovate, and be set up for success in an AI-enabled world.
Read the article - Making the case for Artificial Intelligence (AI) in Transforming Public Services
Making the case for Artificial Intelligence (AI) in Transforming Public Services
Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.
Read the paper - Microsoft Education AI Toolkit
Microsoft Education AI Toolkit
A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.
Explore the Microsoft Education AI Toolkit:
English English (UK) Arabic French French Canadian Japanese Korean Portuguese Spanish - Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI
Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI
At Microsoft, we have been committed to helping customers with the “Why AI” conversation for some time. However, as we move from the theoretical assessment to the practical application of the technology at scale, we are mindful that we need to do more to help our customers with how to procure and deploy AI.
Read the paper - Build Your Generative AI Productivity Skills with Microsoft and LinkedIn
Build Your Generative AI Productivity Skills with Microsoft and LinkedIn
Learn how to apply generative AI skills to your work to boost your productivity. Transform raw data into meaningful insights, create compelling presentations, and generate creative images using the latest tools.
Take the course - AI for Managers by Microsoft and LinkedIn
AI for Managers by Microsoft and LinkedIn
In this learning path, managers at all levels of the organization will learn practical ways to enhance their effectiveness with generative AI—from making team and one-on-one meetings more effective to giving feedback that gets results. You’ll also learn how to have meaningful career conversations with employees in an AI context, build a collaborative team culture with generative AI, and use AI responsibly.
Explore this learning path - AI learning journey for Business Leaders
AI learning journey for Business Leaders
Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.
Explore the collection - AI Skills Navigator
AI Skills Navigator
Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.
Use the AI Skills Navigator - AI Trainer Toolkit
AI Trainer Toolkit
Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.
Explore this collection - AI for Organizational Leaders by Microsoft and LinkedIn
AI for Organizational Leaders by Microsoft and LinkedIn
In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.
Explore this learning path - Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service
Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service
Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.
Read the study - Build and Modernize AI Applications for Public Sector Services
Build and Modernize AI Applications for Public Sector Services
Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.
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- The Value of Copilot for Microsoft 365 on Public Sector Organizations
The Value of Copilot for Microsoft 365 on Public Sector Organizations
Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.
Read the case study - Public Sector Future Podcast | Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)
Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)
Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field.
- Enhance public sector services with generative AI
Enhance public sector services with generative AI
Take this new Microsoft Learn course and discover how AI can enhance productivity, improve cognition, and accelerate discovery in public sector organizations.
Start the module - Building tomorrow’s cities today: the role of AI in shaping urban futures
Building tomorrow’s cities today: the role of AI in shaping urban futures
Read this blog on LinkedIn by Angie Heise, CVP for Worldwide Public Sector at Microsoft, as she examines how AI is transforming cities and shares resources to build the skills to adopt new technologies.
Read on LinkedIn - Public Sector Future Podcast | Episode 66: Using Generative AI to improve oversight of government spending
Episode 66: Using Generative AI to improve oversight of government spending
Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil (known as TCESP). The Court of Accounts oversees government spending of over $100bn, for the state of 44 million people. Fabio and his team have been early adopters of Gen AI to transform their ways of working.
- Adopting Artificial Intelligence in Defense Organizations
Adopting Artificial Intelligence in Defense Organizations
Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.
Read the article - Public Sector Future Podcast | Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna
Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna
As the CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He meets host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.
- GDPR and Generative AI: A Guide for Public Sector Organizations
GDPR and Generative AI: A Guide for Public Sector Organizations
This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services. It includes information on the associated support and resources that Microsoft can offer.
Read the guide - Top Technology Trends in Government for 2024
Top Technology Trends in Government for 2024
Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2024, provides strategic planning assumptions, analysis and recommendations on action to take now.
Read the research - Foundations of a modern public sector security operations center
Foundations of a modern public sector security operations center
Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.
Start the module - Empowering Education and Inspiring Learning with AI
Empowering Education and Inspiring Learning with AI
The Era of Artificial Intelligence (AI) is upon us, and the speed of Generative AI adoption has been incredible. Read this article to learn more about how AI can empower educators and improve student outcomes through personalized and democratized learning.
Read how you can inspire learning with AI - AI Classroom Toolkit
AI Classroom Toolkit
Explore this creative resource that blends engaging narrative stories with instructional information to create an immersive and effective learning experience for educators and students.
Explore the AI Classroom Toolkit - Copilot for Microsoft 365 Learning Pathway
Copilot for Microsoft 365 Learning Pathway
Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work. Explore this Learning Pathway to find resources to help you learn more about Copilot for Microsoft 365.
Explore the Copilot Learning Companion - IDC MarketScape: Smart Cities Platforms
IDC MarketScape: Smart Cities Platforms
This IDC study represents a vendor assessment of the current market for worldwide Internet of Things applications platforms for Smart Cities.
Read the findings - Public Sector Future Podcast | Episode 62: Transforming Public Sector Services with Generative AI
Episode 62: Transforming Public Sector Services with Generative AI
Robyn Scott, CEO and Co-founder of Apolitical, uses examples from Japan, Canada, and Portugal to explore the potential for generative AI to transform government operations. She shares the lessons other public sector organizations can learn and the ‘balance towards optimism’ of public servants.
- Reimagining Public Sector Services with Generative AI
Reimagining Public Sector Services with Generative AI
New report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.
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English French Portuguese Spanish - Use-Case Prism: Generative AI for Government Contact Centers
Use-Case Prism: Generative AI for Government Contact Centers
To support you in building your understanding and awareness of emerging trends, we are offering complimentary access to this new Gartner report for a limited time.
Read the report - AI Learning Companion
AI Learning Companion
This learning pathway brings together a multitude of Microsoft resources to help you learn and grow in the field of Generative AI.
Explore the AI Learning Companion - How to Build and Deploy a Chatbot for Public Sector Services
How to Build and Deploy a Chatbot for Public Sector Services
Watch this training video to learn how to build and deploy a conversational assistant or chatbot. This is a simple project and a great way to explore AI and see how it works in a low-risk setting.
Take the training - Advancing AI Procurement and Adoption
Advancing AI Procurement and Adoption
This paper explores the political, socio-economic, and legal issues associated with the procurement of AI technologies by the public sector. We share the work Microsoft is doing to promote the responsible use of AI as well as the work we are doing with our customer community to build trust in AI.
Read the paper - Artificial Intelligence in Government
Artificial Intelligence in Government
Watch this video with Microsoft’s Chief Technology Officer for Worldwide Public Sector Dave Sloan to learn more about artificial intelligence and the key role it can play helping you digitally transform your government organization.
Read more - Public Sector Future Podcast | Episode 61: Digital Transformation in Modern Military Operations: Insights from General Bob Brown
Episode 61: Digital Transformation in Modern Military Operations: Insights from General Bob Brown
With an overwhelming amount of information available in the world today, General Bob Brown discusses the need for advanced technology to make quick, informed decisions, and the significance of collaboration with allies and partners.
- Public Sector Future Podcast | Episode 60: Leveling the Cybersecurity Playing Field with AI, Machine Learning, and Cloud
Episode 60: Leveling the Cybersecurity Playing Field with AI, Machine Learning and Cloud
Using artificial intelligence, machine learning, and cloud to address cybersecurity challenges in the Public Sector.
- Navigating the Future of AI in Government
Navigating the Future of AI in Government
Microsoft partnered with Patricia Thaine, the Co-Founder and CEO of Private AI, to launch a three-part series on the implications of Artificial Intelligence in Government. Explore how Governments around the world are responding to, regulating, and incorporating AI in this insightful series.
Read more - Harness the Power of Cloud: Guidance to Help You Along Your Adoption Journey
Harness the Power of Cloud: Guidance to Help You Along Your Adoption Journey
Watch this training video and learn about the steps of a cloud migration and how to make the process as smooth as possible.
Take the training - Public Sector Future Podcast | Episode 59: Modernizing National Approaches to Cybersecurity
Episode 59: Modernizing National Approaches to Cybersecurity
Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events.
- Decoding AI: Part 1, Introduction to generative AI
Decoding AI: Part 1, Introduction to generative AI
Learn about the emerging field of generative AI and what this technology can mean for government. This series will not only help you understand how generative AI can help increase your organization’s productivity, but also how it can be used to supercharge innovation in incredible new ways.
Read part 1 - Public Sector Future Podcast | Episode 58: Cybersecurity in an AI-Driven Landscape
Episode 58: Cybersecurity in an AI-Driven Landscape
Cybersecurity stands at the forefront of global concerns, and recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Corporate Vice President of Customer Security and Trust at Microsoft, delve into the insights from the 2023 Microsoft Digital Defense Report.
- Microsoft Learn Educator Center
Microsoft Learn Educator Center
Dive deep into learning with interactive lessons, earn professional development hours, acquire certifications and find programs that help meet your goals.
Explore the Educator Center - How governments can transform operations and services in the era of AI
How governments can transform operations and services in the era of AI
Learn more about the actions you can take to get your systems and data ready to enable you to start innovating with AI.
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- AI in the Public Sector
AI in the Public Sector
Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.
Explore the collection - Introduction to Generative AI
Introduction to Generative AI
Watch Kate Maxwell, CTO in Microsoft’s Worldwide Public Sector Team at Tech Live London as she presents on Generative AI: Demystifying the Hype, Busting the Myths, and Harnessing the AI Revolution.
Watch the video - Get Certified: Microsoft Certifications
Get Certified: Microsoft Certifications
Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.
Browse the list of certifications - Microsoft Azure Connected Learning Experience (CLX)
Microsoft Azure Connected Learning Experience (CLX)
Register for this training program that sets a trajectory for aspiring learners and working professionals to be Azure experts. The CLX program offers a personalized journey that aims to optimize learning experience while maximizing return on time invested. The 4 Step Program is purposely driven to deliver exam readiness with a perspective and personalized learning journey, curated to meet every learner’s need.
Register and browse available tracks - Microsoft Training & Special Events
Microsoft Training & Special Events
Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.
Browse the Events Catalog - How do we best govern AI?
How do we best govern AI?
Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.
Read the blog - Cutting Edge Technologies to Improve Government Performance and Service
Cutting Edge Technologies to Improve Government Performance and Service
Learn more about emerging technologies like cloud computing, artificial intelligence (AI), big data, and internet of things (IoT). Explore the benefits and risks of each and how governments across the globe are implementing them in their organization.
Take the training - Insights into Generative AI Technology
Insights into Generative AI Technology
Continuing our series of insights into the use of generative AI in the Public Sector, Dave Sloan, Chief Technology Officer in Microsoft’s Worldwide Public Sector team shares more detail on the Azure Open AI Service.
Read more - The new world of court proceedings requires new set of digital tools
The new world of court proceedings requires new set of digital tools
The courtroom has evolved from a pure physical domain to a hybrid of in-person and remote parties. Having an accessible, secure, and single source of truth, available through an integrated technology platform has never been more essential. Learn more about this changing landscape and the digital tools that can be used to transform.
Read the blog - Discover how technology helps manage the growth in digital evidence
Discover how technology helps manage the growth in digital evidence
Most crimes involve digital evidence, but sifting through a high volume of digital content can be time consuming. Read how AI and machine learning can empower investigations to be more efficient and effective.
Read the blog - Transforming forensic services with digital innovation
Transforming forensic services with digital innovation
The volume of digital evidence created in police investigations and judicial proceedings is increasing putting pressure on police agencies and forensic labs. Learn how agencies can use technology to help uncover new capabilities, efficiencies, and cost savings.
Read the blog - Generative AI and the Public Sector
Generative AI and the Public Sector
Artificial Intelligence is changing the game for organizations of all types. New advanced natural language processing capabilities have captured the world’s imagination. They have the potential to revolutionize both the way governments interact with citizens and how the sector addresses today’s challenges.
Learn more - Empowering Learning and well-being in the City of Helsinki using data and AI
Empowering Learning and well-being in the City of Helsinki using data and AI
Read how the City of Helsinki is developing digital learning and learning analytics to make the city the most impactful place for learning in the whole world.
Read the success story - Education Series: Data analytics and AI
Education Series: Data analytics and AI
Education systems and academic institutions across the country are using data analytics and AI to gain actionable insights that help transform education. Learn how you create and implement data analytics and an AI roadmap to accomplish your unique goals.
Watch the webinars - Public Sector Future Podcast | Episode 48: Technology Trends and Decision Advantage in Defense
Episode 48: Technology Trends and Decision Advantage in Defense
On this episode, guest host AT Ball speaks to Retired Vice Admiral Ann E. Rondeau, President of the Naval Postgraduate School. Rondeau offers an inside look into how defense organizations can adopt digital tools and adapt with emerging technology.
- AI at the tactical edge for search & rescue operations
AI at the tactical edge for search & rescue operations
Learn how using artificial intelligence technology can help defense & intelligence leaders make near real-time decisions in critical situations.
Read the blog - Public Sector Future Podcast | Episode 41: Building blocks for digital transformation
Episode 41: Building blocks for digital transformation
Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft share insights from their paper on Building Blocks for a Successful Digital Transformation Strategy.
- Brazilian state embraces explainable AI for a fair and sustainable tax environment
Brazilian state embraces explainable AI for a fair and sustainable tax environment
Hear how the state of Ceará in Brazil improved the monitoring of tax compliance among its retail vendors to enable an equitable and economically sustainable tax environment by adopting the HMX Tax Intelligence System (TIS) solution, featuring proprietary use of AI to identify compliance issues and provide detailed explanations for efficient follow-up.
Read the success story - Public Sector Future Podcast | Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore
Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore
Yeo Beng Huay leads the Governance Planning and Policy Division in GovTech, Singapore. Her team plans and formulates policies, standards, and guidance for government ICT and smart systems, and provides data driven management of compliance and risks.
- Artificial Intelligence aiding in wildlife conservation
Artificial Intelligence aiding in wildlife conservation
Learn how AI is used to monitor the impacts of windfarm development on puffin populations.
Find out more - HAX: Human-AI eXperience Toolkit
HAX: Human-AI eXperience Toolkit
Microsoft’s new Human-AI eXperience Toolkit offers best practices and end-to-end guidance for teams developing AI systems that interact with people.
Find out more - Artificial Intelligence in the Public Sector
Artificial Intelligence in the Public Sector
This report identifies leading practices involving the adoption and impact of Artificial Intelligence in the Public Sector. Learn about the three elements that public organizations leading in Artificial Intelligence view as important.
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