Artificial Intelligence
Artificial Intelligence has the potential to revolutionize the way the public sector operates and delivers services. AI can be used to improve efficiency, increase productivity, and enhance the quality of services.
Get inspired
Public sector organizations are successfully implementing generative AI in their work. The report Reimagining Public Services with Generative AI explores how the Tokyo Metropolitan Government in Japan, the Administrative Modernization Agency for the Government of Portugal and the City of Kelowna in Canada have adopted the technology to transform services.
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English French Portuguese SpanishLearn the basics
Take this Microsoft Learn training module to learn more about what generative AI is and its capabilities. Understand the potential ways public sector organizations can use generative AI to enhance productivity and deliver better services – such as simplifying case management, assisting in fraud investigations and accelerating discovery to help detect, prevent and respond to cyberattacks.
Take the training“AI has captured the world’s imagination, and is revolutionizing the public sector.
As you think about how to use and responsibly employ generative AI, remember that AI is not a one-size-fits-all solution – it requires a clear vision, robust strategy, and a responsible approach. Above all, ensure your AI solutions are aligned with the goals of your organization and the people you serve.”
– Angie Heise, Corporate Vice President, Microsoft Worldwide Public Sector
Generative AI in the Public Sector
Learn how public sector industries can innovate using generative AI
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Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service
Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.
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The Value of Copilot for Microsoft 365 on Public Sector Organizations
Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.
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Build and Modernize AI Applications for Public Sector Services
Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.
Explore the resources
Episode 66: Using Generative AI to improve oversight of government spending
Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil (known as TCESP). The Court of Accounts oversees government spending of over $100bn, for the state of 44 million people. Fabio and his team have been early adopters of Gen AI to transform their ways of working.
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Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna
As the CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He meets host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.
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Episode 62: Transforming Public Sector Services with Generative AI
Robyn Scott, CEO and Co-founder of Apolitical, uses examples from Japan, Canada, and Portugal to explore the potential for generative AI to transform government operations. She shares the lessons other public sector organizations can learn and the ‘balance towards optimism’ of public servants.
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Episode 58: Cybersecurity in an AI-Driven Landscape
Cybersecurity stands at the forefront of global concerns, and recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Corporate Vice President of Customer Security and Trust at Microsoft, delve into the insights from the 2023 Microsoft Digital Defense Report.
Accelerate Your AI Adoption
Use the resources below to help you to advance your AI adoption within your organization.
AI in the Public Sector Learning Collection
Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.
Explore the collectionAI Learning Companion
This learning pathway brings together a multitude of Microsoft resources to help you learn and grow in the field of Generative AI.
Explore the AI Learning CompanionMicrosoft Learn AI Learning Hub
Explore the AI Learning Hub to help you get skilled up and ready to power AI transformation. Find training courses and events, AI credentials and other AI skilling resources.
Visit the AI Learning HubCopilot for Microsoft 365 Learning Pathway
Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work. Explore this Learning Pathway to find resources to help you learn more about Copilot for Microsoft 365.
Explore the Copilot Learning PathwayGDPR and Generative AI
This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services.
Read the guideAdvancing AI Procurement and Adoption
Considerations, use cases and practical approaches to understanding how AI can be procured in public sector organizations.
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Revolutionize the way you work with Copilot for Microsoft 365
Copilot for Microsoft 365 is an AI-powered assistant designed to revolutionize the way you work, collaborate, and help you serve the public. Copilot integrates into other applications that public sector organizations use everyday like Word, Excel, Outlook, Teams and PowerPoint. Watch this video to explore some examples of how Copilot for Microsoft 365 can enhance everyday working practices in the public sector.
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Create bots with Microsoft Copilot Studio
Copilot Studio empowers you to create automation tools. Essentially, it’s a bot, and with its generative AI and automation functionality, you can take Public Sector processes and completely automate them – freeing up staff time, empowering people 24/7 to be supported and more. Watch this video to learn more about Copilot Studio and how it can help public sector organizations.
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Become more productive with Bing Copilot
Bing Copilot is an AI-powered assistant that can help with a wide range of tasks. You can access it through various channels, making it versatile and convenient. Bing Copilot can be useful for public sector organizations that need to create reports, presentations, proposals, or newsletters based on reliable sources.
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Content Library
Explore the resources below to help you advance your journey.