Architectural Framework for Agentic AI in Identity & Eligibility

By Prabhaker Cirium, Prin Consultant at Microsoft and Sajal Mukherjee, Senior Consultant at Microsoft

IDC InfoBrief: Digital Sovereignty Reconsidered, from Location-Based Assurance to Enforceable Control

Digital sovereignty has become a strategic priority for public sector leaders navigating rising expectations around trust, security, and AI adoption. This IDC InfoBrief explores the shift from location‑based data assurances to enforceable control, offering practical guidance for navigating security, compliance, and trust requirements across cloud and AI environments.

Microsoft 365 Copilot in Public Sector

Explore this curated collection to discover how Copilot can transform public sector work, learn real-world use cases, and access skilling resources designed to help public servants unlock the full potential of Microsoft 365 Copilot.

Boost Public Sector Productivity with Microsoft 365 Copilot Chat

Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

Optimize Government Operations with Copilot Agents

Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

Explore Agentic AI for Public Services

Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

At Microsoft, we are committed to equipping the next generation of learners, educators, and administrators with cutting-edge AI capabilities and AI skilling resources. By partnering with academic institutions, we provide access to structured AI learning content, skills programs, and certification pathways that enable educators and students to learn, innovate, and be set up for success in an AI-enabled world.

Making the case for Artificial Intelligence (AI) in Transforming Public Services

Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.

Microsoft Education AI Toolkit

A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.

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Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

At Microsoft, we have been committed to helping customers with the “Why AI” conversation for some time. However, as we move from the theoretical assessment to the practical application of the technology at scale, we are mindful that we need to do more to help our customers with how to procure and deploy AI.

Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

Learn how to apply generative AI skills to your work to boost your productivity. Transform raw data into meaningful insights, create compelling presentations, and generate creative images using the latest tools.

AI for Managers by Microsoft and LinkedIn

In this learning path, managers at all levels of the organization will learn practical ways to enhance their effectiveness with generative AI—from making team and one-on-one meetings more effective to giving feedback that gets results. You’ll also learn how to have meaningful career conversations with employees in an AI context, build a collaborative team culture with generative AI, and use AI responsibly.

AI learning journey for Business Leaders

Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.

AI Skills Navigator

Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.

AI Trainer Toolkit

Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.

AI for Organizational Leaders by Microsoft and LinkedIn

In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.

Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.

Build and Modernize AI Applications for Public Sector Services

Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

The Value of Copilot for Microsoft 365 on Public Sector Organizations

Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.

Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)

Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field.

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Enhance public sector services with generative AI

Take this new Microsoft Learn course and discover how AI can enhance productivity, improve cognition, and accelerate discovery in public sector organizations.

Building tomorrow’s cities today: the role of AI in shaping urban futures

Read this blog on LinkedIn by Angie Heise, CVP for Worldwide Public Sector at Microsoft, as she examines how AI is transforming cities and shares resources to build the skills to adopt new technologies.

Episode 66: Using Generative AI to improve oversight of government spending

Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil (known as TCESP). The Court of Accounts oversees government spending of over $100bn, for the state of 44 million people. Fabio and his team have been early adopters of Gen AI to transform their ways of working.

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Adopting Artificial Intelligence in Defense Organizations

Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna

As the CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He meets host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.

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GDPR and Generative AI: A Guide for Public Sector Organizations

This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services. It includes information on the associated support and resources that Microsoft can offer.

Top Technology Trends in Government for 2024

Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2024, provides strategic planning assumptions, analysis and recommendations on action to take now.

Foundations of a modern public sector security operations center

Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.

Empowering Education and Inspiring Learning with AI

The Era of Artificial Intelligence (AI) is upon us, and the speed of Generative AI adoption has been incredible. Read this article to learn more about how AI can empower educators and improve student outcomes through personalized and democratized learning.

AI Classroom Toolkit

Explore this creative resource that blends engaging narrative stories with instructional information to create an immersive and effective learning experience for educators and students.

Copilot for Microsoft 365 Learning Pathway

Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work. Explore this Learning Pathway to find resources to help you learn more about Copilot for Microsoft 365.

IDC MarketScape: Smart Cities Platforms

This IDC study represents a vendor assessment of the current market for worldwide Internet of Things applications platforms for Smart Cities.

Episode 62: Transforming Public Sector Services with Generative AI

Robyn Scott, CEO and Co-founder of Apolitical, uses examples from Japan, Canada, and Portugal to explore the potential for generative AI to transform government operations. She shares the lessons other public sector organizations can learn and the ‘balance towards optimism’ of public servants.

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Reimagining Public Sector Services with Generative AI

New report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.

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AI Learning Companion

This learning pathway brings together a multitude of Microsoft resources to help you learn and grow in the field of Generative AI.

Advancing AI Procurement and Adoption

This paper explores the political, socio-economic, and legal issues associated with the procurement of AI technologies by the public sector. We share the work Microsoft is doing to promote the responsible use of AI as well as the work we are doing with our customer community to build trust in AI.

Episode 61: Digital Transformation in Modern Military Operations: Insights from General Bob Brown

With an overwhelming amount of information available in the world today, General Bob Brown discusses the need for advanced technology to make quick, informed decisions, and the significance of collaboration with allies and partners.

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Episode 60: Leveling the Cybersecurity Playing Field with AI, Machine Learning and Cloud

Using artificial intelligence, machine learning, and cloud to address cybersecurity challenges in the Public Sector.

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Navigating the Future of AI in Government

Microsoft partnered with Patricia Thaine, the Co-Founder and CEO of Private AI, to launch a three-part series on the implications of Artificial Intelligence in Government. Explore how Governments around the world are responding to, regulating, and incorporating AI in this insightful series.

Harness the Power of Cloud: Guidance to Help You Along Your Adoption Journey

Watch this training video and learn about the steps of a cloud migration and how to make the process as smooth as possible.

Episode 59: Modernizing National Approaches to Cybersecurity

Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events.

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Decoding AI: Part 1, Introduction to generative AI

Learn about the emerging field of generative AI and what this technology can mean for government. This series will not only help you understand how generative AI can help increase your organization’s productivity, but also how it can be used to supercharge innovation in incredible new ways.

Episode 58: Cybersecurity in an AI-Driven Landscape

Cybersecurity stands at the forefront of global concerns, and recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Corporate Vice President of Customer Security and Trust at Microsoft, delve into the insights from the 2023 Microsoft Digital Defense Report.

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Microsoft Learn Educator Center

Dive deep into learning with interactive lessons, earn professional development hours, acquire certifications and find programs that help meet your goals.

How governments can transform operations and services in the era of AI

Learn more about the actions you can take to get your systems and data ready to enable you to start innovating with AI.

AI in the Public Sector

Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.

Get Certified: Microsoft Certifications

Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.

Microsoft Training & Special Events

Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.

How do we best govern AI?

Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.

Cutting Edge Technologies to Improve Government Performance and Service

Learn more about emerging technologies like cloud computing, artificial intelligence (AI), big data, and internet of things (IoT). Explore the benefits and risks of each and how governments across the globe are implementing them in their organization.

The new world of court proceedings requires new set of digital tools

The courtroom has evolved from a pure physical domain to a hybrid of in-person and remote parties. Having an accessible, secure, and single source of truth, available through an integrated technology platform has never been more essential. Learn more about this changing landscape and the digital tools that can be used to transform.

Discover how technology helps manage the growth in digital evidence

Most crimes involve digital evidence, but sifting through a high volume of digital content can be time consuming. Read how AI and machine learning can empower investigations to be more efficient and effective.

Episode 48: Technology Trends and Decision Advantage in Defense

On this episode, guest host AT Ball speaks to Retired Vice Admiral Ann E. Rondeau, President of the Naval Postgraduate School. Rondeau offers an inside look into how defense organizations can adopt digital tools and adapt with emerging technology.

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AI at the tactical edge for search & rescue operations

Learn how using artificial intelligence technology can help defense & intelligence leaders make near real-time decisions in critical situations.

Episode 41: Building blocks for digital transformation

Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft share insights from their paper on Building Blocks for a Successful Digital Transformation Strategy.

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Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore

Yeo Beng Huay leads the Governance Planning and Policy Division in GovTech, Singapore. Her team plans and formulates policies, standards, and guidance for government ICT and smart systems, and provides data driven management of compliance and risks.

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Artificial Intelligence aiding in wildlife conservation

Learn how AI is used to monitor the impacts of windfarm development on puffin populations.