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Public Sector Center of Expertise

Thought leadership and research enabling digital transformation and innovation in the public sector. Find lessons, insights, and best practices to help advance your own digital transformation.

  • Reimagining Public Services with Generative AI

    A new report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.

    Read the report
  • Public Sector Insights on Skilling

    Read this research paper that outlines considerations and best practices for support technology training in government organizations.

    Read the skilling research
  • About the Public Sector Center of Expertise

    We bring together thought leadership and research relating to digital transformation and innovation in the public sector. We highlight the stories of public servants around the globe, while fostering a community of decision makers. Join us as we discover and share the learnings and achievements of public sector communities.

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Content to help advance your digital transformation

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    As cyber threats rapidly increase, it is now more important than ever before to ensure you have a solid, secure foundation to protect your digital assets. Explore our content relating to security, compliance, and privacy - foundational elements to help you protect your evolving digital ecosystem.

    Browse all cybersecurity content
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    Public sector organizations around the world are using cloud technologies to fuel innovation. Explore all of our cloud content and learn how migrating to the cloud can help accelerate your digital transformation strategies, transform operations to increase efficiency, and empower your workforce to deliver inclusive, secure services.

    Browse all cloud content
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    Artificial Intelligence

    From sustainability to cybersecurity, learn how public sector organizations are adopting artificial intelligence within operations and find insights on how to embed approaches to responsible AI.

    Browse all artificial intelligence content

Public Sector Future podcast

Public Sector Future discusses real stories from public sector leaders who have been successful at driving change. Hear their first-hand experiences, challenges their users face, and lessons learned. Throughout the series we discuss technology and trends, as well as cultural aspects of change.

Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna

As the CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He meets host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.

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Episode 65 guest speaker Jazz Pabla

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Recent articles and posts

  • Gus MacGregor-Millar, General Manager for Defense & Intelligence Worldwide at Microsoft

    Adopting Artificial Intelligence in Defense Organizations

    Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

    Read the article
  • Two colleagues having a discussion in front of their laptops

    GDPR and Generative AI: A Guide for Public Sector Organizations

    This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services. It includes information on the associated support and resources that Microsoft can offer.

    Read the guide
  • A man holding a tablet and looking out a window

    Top Technology Trends in Government for 2024

    To support you in building your understanding and awareness of emerging trends, we are offering complimentary access to this new Gartner report for a limited time.

    Read the report
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