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Public Sector Center of Expertise

Thought leadership and research enabling digital transformation and innovation in the public sector. Find lessons, insights, and best practices to help advance your own digital transformation.

  • Reimagining Public Services with Generative AI

    A new report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.

    Read the report
  • Latest Thinking: Artificial Intelligence in the Public Sector

    Artificial Intelligence has the potential to revolutionize the way the public sector operates and delivers services to citizens. AI can be used to improve efficiency, increase productivity, and enhance the quality of services. Explore our latest thinking and discover how you can leverage artificial intelligence within your organization and how other public sector entities are using it.

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  • About the Public Sector Center of Expertise

    We bring together thought leadership and research relating to digital transformation and innovation in the public sector. We highlight the stories of public servants around the globe, while fostering a community of decision makers. Join us as we discover and share the learnings and achievements of public sector communities.

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Content to help advance your digital transformation

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    Cybersecurity

    As cyber threats rapidly increase, it is now more important than ever before to ensure you have a solid, secure foundation to protect your digital assets. Explore our content relating to security, compliance, and privacy - foundational elements to help you protect your evolving digital ecosystem.

    Browse all cybersecurity content
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    Cloud

    Public sector organizations around the world are using cloud technologies to fuel innovation. Explore all of our cloud content and learn how migrating to the cloud can help accelerate your digital transformation strategies, transform operations to increase efficiency, and empower your workforce to deliver inclusive, secure services.

    Browse all cloud content
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    Artificial Intelligence

    From sustainability to cybersecurity, learn how public sector organizations are adopting artificial intelligence within operations and find insights on how to embed approaches to responsible AI.

    Browse all artificial intelligence content

Public Sector Future podcast

Public Sector Future discusses real stories from public sector leaders who have been successful at driving change. Hear their first-hand experiences, challenges their users face, and lessons learned. Throughout the series we discuss technology and trends, as well as cultural aspects of change.

Episode 63: A Connected and Citizen-Centered City: Lessons from Brussels

Mary Odile Lognard shares the approach that she and her team have taken to enable the digital transformation of the City of Brussels. She introduces BRUCE, the new omni-channel platform used by the city, explains the impact of this work, as well as her lessons for others.

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Episode 63 guest speaker Mary Odile Lognard

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Recent articles and posts

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    How to Use Low-Code Technologies to Improve Efficiencies in Your Government Organization

    Government organizations are looking to find ways to create efficiencies and make the most out of their budgets. The ability to innovate with low code/no code tools can assist you in increasing innovation while accelerating digital transformation. Increasing your skills in this area will allow you to easily develop and quickly deploy new applications for both internal and external use, tailored to your specific needs.

    Read the article
  • Three people sitting and having a discussion

    Reimagining Public Sector Services with Generative AI

    New report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.

    Read the report
  • Two people on a call in a conference room

    Use-Case Prism: Generative AI for Government Contact Centers

    To support you in building your understanding and awareness of emerging trends, we are offering complimentary access to this new Gartner report for a limited time.

    Read the report
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