Public Sector Center of Expertise
About the Public Sector Center of Expertise
We bring together thought leadership and research relating to digital transformation and innovation in the public sector. We highlight the stories of public servants around the globe, while fostering a community of decision makers. Join us as we discover and share the learnings and achievements of public sector communities.
Recent articles and posts
- Research: Digital Approaches for Sustainability
Research: Digital Approaches for Sustainability
New research from Microsoft and EY explores how digital approaches can support Public Sector organizations in achieving their sustainability goals.
Read the full report - Live Panel: A greener public service through tech
Live panel recording: A greener public service through tech
Watch the launch of Microsoft’s Public Sector Center of Expertise, featuring a live panel of experts who will discuss how public servants around the world are leveraging technology to create greener governments & societies.
Watch the recording - Skills
Government Skills Webinars
Amid change and transformation, the future holds great promise – the key to success in supporting global economic development lies in empowering today’s workforce with the skills they will need to be successful and thrive in the digital economy.
Read more - THE FUTURE OF PUBLIC SECTOR WORK
THE FUTURE OF PUBLIC SECTOR WORK
Discover how emerging technologies support public sectors and address their goals around efficiency, effectiveness, and equity to provide better services for the public. This report explores education, social services, & law enforcement.
Read the full report - Free online courses to help 25 million
Free online courses to help 25 million
Microsoft launched an initiative to help 25 million people get new digital skills for the COVID-19 economy. Leverage these free online courses, available to all, that allow governments to digitally upskill their employees.
Explore more - Government on Microsoft Learn
Government on Microsoft Learn
Empower government transformation with access to learning paths and modules. Through interactive training, develop practical skills and master new concepts at your speed and on your schedule.
Read more about Microsoft learn for government - Artificial Intelligence in the Public Sector
Artificial Intelligence in the Public Sector
This report identifies leading practices involving the adoption and impact of Artificial Intelligence in the Public Sector. Learn about the three elements that public organizations leading in Artificial Intelligence view as important.
Explore the article and report
Public Sector Future podcast
About the podcast
Public Sector Future discusses real stories from public sector leaders who have been successful at driving change. Hear their first-hand experiences, challenges their users face, and lessons learned. Throughout the series we discuss technology and trends, as well as cultural aspects of change.
Meet the host: Olivia Neal
Olivia is passionate about the use of digital approaches to help the public sector work better for those it serves. She is the Director of Digital Transformation in Microsoft’s Worldwide Public Sector Team. Before Microsoft, Olivia spent her career in the Government of Canada and the UK Government.
Public Sector Future Podcast
Episode 11: The rise of remote learning and future of education
July 22, 2021 | 24:03
Mohammad Almadani is the CEO of Classera and was one of the founders of the organization in 2012. He was driven to develop smart learning focusing on AI, gamification, and social learning. In 2017, Almadani received the Endeavor World Certificate as one of the most impacting entrepreneurs in the world.
- Public Sector Future Podcast: Episode 11 | The rise of remote learning and future of education
Episode 11: The rise of remote learning and future of education
Mohammad Almadani is the CEO of Classera and was one of the founders of the organization in 2012. He was driven to develop smart learning focusing on AI, gamification, and social learning. In 2017, Almadani received the Endeavor World Certificate as one of the most impacting entrepreneurs in the world.
- Public Sector Future Podcast: Episode 10 | How to build a digital organization at scale
Episode 10: How to build a digital organization at scale
Jacky Wright spent two years on secondment to Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department, where she was their Chief Digital and Information Officer. In 2019, she rejoined Microsoft as Chief Digital Officer and Corporate Vice President.
- Public Sector Future Podcast: Episode 9 | Lessons from Denmark: Moving Operations to Cloud
Episode 9: Lessons from Denmark: Moving Operations to Cloud
Maria Hald spent 20 years in the Danish public sector before becoming the Public Sector Lead of Microsoft Denmark in 2020. We discuss her role as the Deputy Director General in the Ministry of Finance where she oversaw a shared service center for HR for central government agencies in Denmark.
- Public Sector Future Podcast: Episode 8 | Scaling Digital Transformation in Brazil
Episode 8: Scaling Digital Transformation in Brazil
Luis Felipe Monteiro is the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government, and the supply and quality of public services. In 2020 he was named one of the World’s 50 Most Influential People Revolutionizing Government by Apolitical.
- Public Sector Future Podcast: Episode 7 | Accessibility in the public sector
Episode 7: Accessibility in the public sector
Yazmine Laroche is the Deputy Minister for Public Service Accessibility in the Government of Canada. Laroche has over 25 years of experience in the public sector across a variety of departments. Her ambition is to make the Canadian public service the most accessible in the world.
- Public Sector Future Podcast: Episode 6 | e-Estonia: Using Data to Deliver Trusted Services
Episode 6: e-Estonia: Using Data to Deliver Trusted Services
Siim Sikkut is the Government CIO of Estonia, which has been called ‘the most advanced digital society in the world.’ He was named one of world’s top 20 most influential people in digital government by Apolitical in 2018 & 2019. He is the chair of OECD Working Party of Senior Digital Government Officials.
- Public Sector Future Podcast: Episode 5 | Challenge-based approaches to Public Sector innovation
Episode 5: Challenge-based approaches to Public Sector innovation
Jeremy Goldberg recently joined Microsoft’s Worldwide Public Sector team. He’s worked in government in the city of San Jose, San Francisco, the city of New York, and most recently was leading technology for the Governor of New York State. We dive into one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer.
- Public Sector Future Podcast: Episode 4 | Seamless services – Digital access to birth certificates
Episode 4: Seamless services – Digital access to birth certificates
In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates.
- Public Sector Future Podcast: Episode 3 | Digital Policing
Episode 3: Digital Policing
In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock.
- Public Sector Future Podcast: Episode 2 | Mixed Reality
Episode 2: Mixed Reality
A look inside emerging areas of technology from 3D computer vision to AI. We speak with Dr. Marc Pollefeys, Professor of Computer Science at ETH Zurich and Director of Science at Microsoft who leads MSFT’s Mixed Reality and AI lab in Zurich.
Read more on Episode 2 - Public Sector Future Podcast: Episode 1 | Rules as Code
Episode 1: Rules as Code
New research is rethinking one of the core functions of government – rule making. In this episode, we talk to Alex Roberts, the Deputy Head of the Observatory of Public Sector Innovation at the OECD.
