Public Sector Center of Expertise
About the Public Sector Center of Expertise
We bring together thought leadership and research relating to digital transformation and innovation in the public sector. We highlight the stories of public servants around the globe, while fostering a community of decision makers. Join us as we discover and share the learnings and achievements of public sector communities.
Recent articles and posts
- Lessons from a year of ‘Public Sector Future’
Lessons from a year of ‘Public Sector Future’
Discover lessons learned from Olivia Neal, Director of Microsoft’s Public Sector Center of Expertise, as she reflects on one year of hosting the ‘Public Sector Future’ podcast.
Learn more - Microsoft’s Public Sector Partnership Approach Pivot – developing markets together
Developing Public Sector markets together
Antonio de Palmas, Vice President of Global Market Development in Microsoft’s Worldwide Public Sector team shares how developing a market together is essential for growth and Microsoft’s Public Sector partnership approach pivot.
Read more - How can lawyers support digital transformation in the Public Sector?
Lawyers supporting digital transformation in the Public Sector
Andrew Cooke, Microsoft’s Head of Policy for Worldwide Public Sector reflects on how lawyers can be agents of change in digital transformation.
Find out more - Skills
Public Sector Skills Webinars
Join live webinar events and view on-demand recordings designed to help government and defense & intelligence employees skill up on the latest workforce trends and technologies.
Learn more - Emissions Impact Dashboard
Emissions Impact Dashboard
Track and reduce your organization’s carbon emissions related to Microsoft cloud services usage, with the Microsoft Emissions Impact Dashboard.
Explore more - How the public sector can define the sustainability agenda for everyone
How the public sector can define the sustainability agenda for everyone
Learn about both the biggest challenge and opportunity for public sector organizations as they seek to engage citizens and create future-proofed, sustainably-minded societies.
Find out more - How digital transformation can help advance Public Sector sustainability goals
How digital transformation can help advance Public Sector sustainability goals
In the OECD’s 2021 Development Co-operation Report, learn how digital approaches and partnerships can help public sector organizations advance more quickly.
Find out more - Microsoft Sustainability
Microsoft Sustainability
Check out Microsoft’s cloud–based technology solutions that can help you move forward on your sustainability journey.
Learn about Microsoft Sustainability - Artificial Intelligence aiding in wildlife conservation
Artificial Intelligence aiding in wildlife conservation
Learn how AI is used to monitor the impacts of windfarm development on puffin populations.
Find out more - Exploring Sustainability Transformations in Business
Exploring Sustainability Transformations in Business
Discover how Microsoft is tracking and reducing its carbon footprint. Learn how businesses are making radical shifts to accelerate sustainability efforts and how industries are addressing critical data gaps.
Watch the webinar - Sustainability e-book
Sustainability e-book
Get guidance and information about Microsoft sustainability solutions to help start your sustainability journey.
Read the e-book - Microsoft at COP26
Microsoft at COP26
Get informed about COP26, the UN conference where public and private sectors tackled solutions for a net-zero carbon economy.
Learn more - Sustainability in the Built Environment
Sustainability in the Built Environment
Join Microsoft, industry thought leaders, and inspirational change agents as they share real-world insights, and first-hand experiences on how their businesses are transforming to accelerate sustainability.
Watch the webinar - Building trust and security in government
Building trust and security in government
Join this webinar to hear from government experts at Microsoft about practical use cases and steps you can take to protect your organization from unwanted threats.
Register here - Smart cities are sustainable cities
Smart cities are sustainable cities
Listen in to the COP26 panel of experts discuss the role of technology in sustainable city development.
Watch the panel discussion - Technology in action: Cloud computing for storm modeling
Technology in action: Cloud computing for storm modeling
Learn how the US Army Corp of Engineers is using cloud computing to help prepare for a future made unpredictable by climate change.
Find out more - HAX: Human-AI eXperience Toolkit
HAX: Human-AI eXperience Toolkit
Microsoft’s new Human-AI eXperience Toolkit offers best practices and end-to-end guidance for teams developing AI systems that interact with people.
Find out more - Race and Technology: A Research Lecture Series
Race and Technology: A Research Lecture Series
Microsoft is bringing together leading voices at the intersection of race and technology for discussions around data, the internet, justice, genomics and more in a virtual speaker series.
Find out more - Research: Digital Approaches for Sustainability
Research: Digital Approaches for Sustainability
New research from Microsoft and EY explores how digital approaches can support Public Sector organizations in achieving their sustainability goals.
Read the full report - Live Panel: A greener public service through tech
Live panel recording: A greener public service through tech
Watch the launch of Microsoft’s Public Sector Center of Expertise, featuring a live panel of experts who will discuss how public servants around the world are leveraging technology to create greener governments & societies.
Watch the recording - THE FUTURE OF PUBLIC SECTOR WORK
THE FUTURE OF PUBLIC SECTOR WORK
Discover how emerging technologies support public sectors and address their goals around efficiency, effectiveness, and equity to provide better services for the public. This report explores education, social services, & law enforcement.
Read the full report - Free online courses to help 25 million
Free online courses to help 25 million
Microsoft launched an initiative to help 25 million people get new digital skills for the COVID-19 economy. Leverage these free online courses, available to all, that allow governments to digitally upskill their employees.
Explore more - Government on Microsoft Learn
Government on Microsoft Learn
Empower government transformation with access to learning paths and modules. Through interactive training, develop practical skills and master new concepts at your speed and on your schedule.
Read more about Microsoft learn for government - Artificial Intelligence in the Public Sector
Artificial Intelligence in the Public Sector
This report identifies leading practices involving the adoption and impact of Artificial Intelligence in the Public Sector. Learn about the three elements that public organizations leading in Artificial Intelligence view as important.
Explore the article and report
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Public Sector Future podcast
About the podcast
Public Sector Future discusses real stories from public sector leaders who have been successful at driving change. Hear their first-hand experiences, challenges their users face, and lessons learned. Throughout the series we discuss technology and trends, as well as cultural aspects of change.
Meet the host: Olivia Neal
Olivia is passionate about the use of digital approaches to help the public sector work better for those it serves. She is the Director of Digital Transformation in Microsoft’s Worldwide Public Sector Team. Before Microsoft, Olivia spent her career in the Government of Canada and the UK Government.
Public Sector Future Podcast
Episode 20: Inclusivity and Sustainability in Education
March 31, 2022 | 24:02
Stefania Giannini was appointed UNESCO Assistant Director-General for Education in 2018, becoming the top UN official in the field. Prior to this, she served as Minister of Education in Italy, Senator of the Republic of Italy, and Rector of the University for Foreigners of Perugia.
- Public Sector Future Podcast: Episode 20 | Inclusivity and Sustainability in Education
Episode 20: Inclusivity and Sustainability in Education
Stefania Giannini was appointed UNESCO Assistant Director-General for Education in 2018, becoming the top UN official in the field. Prior to this, she served as Minister of Education in Italy, Senator of the Republic of Italy, and Rector of the University for Foreigners of Perugia.
- Public Sector Future Podcast: Episode 19 | Digital India – Part 2
Episode 19: Digital India – Part 2
Abhishek Singh is the CEO of MyGov, National e-Governance Division, and Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover how he provides assisted access to digital services, works across various levels of the government, and implements data standards and service integration. Singh dives into projects like DigiLocker and shares where he draws inspiration from.
- Public Sector Future Podcast: Episode 18 | Digital India – Part 1
Episode 18: Digital India – Part 1
Abhishek Singh is the CEO of MyGov, CEO, National e-Governance Division and MD & CEO, Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover Singh’s priorities in his roles, his communications and engagement approaches, the structure of Digital India, and how the pandemic transformed and continues to impact hybrid work in India.
- Public Sector Future Podcast: Episode 17 | Innovation in children’s social care
Episode 17: Innovation in children’s social care
Dr. Carol Homden is the Chief Executive of Coram, a group of specialist children’s charities based in the UK, reaching 2.5 million children, families, and professionals each year. Dr. Homden also serves as Chair of Diabetes UK and was previously Chair of the UK’s National Autistic Society for 10 years.
- Public Sector Future Podcast: Episode 16 | AI for Sustainability
Episode 16: AI for Sustainability
Dr. Vik Pant is the Chief Scientist and Chief Science Advisor of Natural Resources Canada. He is responsible for providing strategic direction to build capacity within their scientific community and accelerating the creative application of innovative digital technologies including Artificial Intelligence.
- Public Sector Future Podcast: Episode 15 | Data Curation for Sharing and Crisis Response
Episode 15: Data Curation for Sharing and Crisis Response
Professor Dame Angela McLean is the Chief Scientific Adviser for the UK Ministry of Defence. She was appointed to the role in 2019. McLean is a Professor of Mathematical Biology in the Department of Zoology at Oxford University and Director of The Institute for Emerging Infections of Humans.
- Public Sector Future Podcast: Episode 14 | Real Time Crime Center
Episode 14: Real Time Crime Center
Inspector Joseph Courtesis spent 27 years of serving with the New York Police Department (NYPD). Courtesis was former Commander of the 105th and 106th Precincts, Central Investigations Division, and the NYPD’s Real Time Crime Center. We explore how better use of data delivered outcomes for NYPD.
- Public Sector Future Podcast: Episode 13 | Providing meals to vulnerable communities
Episode 13: Providing meals to vulnerable communities
André Correr is the Institutional Relations and Project Manager at Best.Projects. Prior to his role at Best.Projects, Correr served in the public sector in São Paulo for ten years. He received his degree in Public Policy Management from the University of São Paulo.
- Public Sector Future Podcast: Episode 12 | Taking defense and intelligence to the cloud edge
Episode 12: Taking defense and intelligence to the cloud edge
Mike Schrock is the Vice President of Global Alliances at Thales, leading work on technology initiatives involving the intersection between cloud technology, data security, public trust, digital payments, and society.
- Public Sector Future Podcast: Episode 11 | The rise of remote learning and future of education
Episode 11: The rise of remote learning and future of education
Mohammad Almadani is the CEO of Classera and was one of the founders of the organization in 2012. He was driven to develop smart learning focusing on AI, gamification, and social learning. In 2017, Almadani received the Endeavor World Certificate as one of the most impacting entrepreneurs in the world.
- Public Sector Future Podcast: Episode 10 | How to build a digital organization at scale
Episode 10: How to build a digital organization at scale
Jacky Wright spent two years on secondment to Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department, where she was their Chief Digital and Information Officer. In 2019, she rejoined Microsoft as Chief Digital Officer and Corporate Vice President.
- Public Sector Future Podcast: Episode 9 | Lessons from Denmark: Moving Operations to Cloud
Episode 9: Lessons from Denmark: Moving Operations to Cloud
Maria Hald spent 20 years in the Danish public sector before becoming the Public Sector Lead of Microsoft Denmark in 2020. We discuss her role as the Deputy Director General in the Ministry of Finance where she oversaw a shared service center for HR for central government agencies in Denmark.
- Public Sector Future Podcast: Episode 8 | Scaling Digital Transformation in Brazil
Episode 8: Scaling Digital Transformation in Brazil
Luis Felipe Monteiro is the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government, and the supply and quality of public services. In 2020 he was named one of the World’s 50 Most Influential People Revolutionizing Government by Apolitical.
- Public Sector Future Podcast: Episode 7 | Accessibility in the public sector
Episode 7: Accessibility in the public sector
Yazmine Laroche is the Deputy Minister for Public Service Accessibility in the Government of Canada. Laroche has over 25 years of experience in the public sector across a variety of departments. Her ambition is to make the Canadian public service the most accessible in the world.
- Public Sector Future Podcast: Episode 6 | e-Estonia: Using Data to Deliver Trusted Services
Episode 6: e-Estonia: Using Data to Deliver Trusted Services
Siim Sikkut is the Government CIO of Estonia, which has been called ‘the most advanced digital society in the world.’ He was named one of world’s top 20 most influential people in digital government by Apolitical in 2018 & 2019. He is the chair of OECD Working Party of Senior Digital Government Officials.
- Public Sector Future Podcast: Episode 5 | Challenge-based approaches to Public Sector innovation
Episode 5: Challenge-based approaches to Public Sector innovation
Jeremy Goldberg recently joined Microsoft’s Worldwide Public Sector team. He’s worked in government in the city of San Jose, San Francisco, the city of New York, and most recently was leading technology for the Governor of New York State. We dive into one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer.
- Public Sector Future Podcast: Episode 4 | Seamless services – Digital access to birth certificates
Episode 4: Seamless services – Digital access to birth certificates
In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates.
- Public Sector Future Podcast: Episode 3 | Digital Policing
Episode 3: Digital Policing
In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock.
- Public Sector Future Podcast: Episode 2 | Mixed Reality
Episode 2: Mixed Reality
A look inside emerging areas of technology from 3D computer vision to AI. We speak with Dr. Marc Pollefeys, Professor of Computer Science at ETH Zurich and Director of Science at Microsoft who leads MSFT’s Mixed Reality and AI lab in Zurich.
Read more on Episode 2 - Public Sector Future Podcast: Episode 1 | Rules as Code
Episode 1: Rules as Code
New research is rethinking one of the core functions of government – rule making. In this episode, we talk to Alex Roberts, the Deputy Head of the Observatory of Public Sector Innovation at the OECD.
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Find out more
- Government
Government
Discover how Microsoft supports governments to drive economic growth and development, enable personalized digital experiences, deliver trusted and secure services, and build a resilient, sustainable future.
Learn more - Defense and Intelligence
Defense and Intelligence
Learn how Microsoft products and partners help defense and intelligence agencies advance their missions to promote stability and security for residents, nations, and multinational alliances.
Learn more - Education
Education
Find out how Microsoft solutions and devices empower educators and unlock new possibilities for learners.
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