Public Sector Center of Expertise
Thought leadership and research enabling digital transformation and innovation in the public sector. Find lessons, insights, and best practices to help advance your own digital transformation.
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Latest Thinking: Defense & Intelligence
Explore our latest thinking and discover how global defense and intelligence organizations can achieve their mission objectives by leveraging cloud-enabled technologies to advance missions across all domains: land, sea, air, space, and cyberspace.
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Building Blocks for Digital Transformation
Listen to this new podcast with Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft as they share insights from their paper on Building Blocks for a Successful Digital Transformation Strategy.
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About the Public Sector Center of Expertise
We bring together thought leadership and research relating to digital transformation and innovation in the public sector. We highlight the stories of public servants around the globe, while fostering a community of decision makers. Join us as we discover and share the learnings and achievements of public sector communities.
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Content Collections
Collections by type
Governance & Policy
Content to help public sector organizations advance their digital agendas. Includes resources on policies to support cloud-first approaches, security and data protection, as well as the responsible use of technology.
Governance & Policy Collection-
Capability & Skilling
Content to support public sector organizations in developing skills and culture to accelerate their digital transformation. Includes resources on the upskilling and reskilling of public servants, students, and citizens.
Capability & Skilling Collection -
Technology & Data
Content to help public sector organizations use modern technology approaches to deliver collaborative, citizen-centric services. Includes materials which showcase the use of cloud, data, and artificial intelligence.
Technology & Data Collection
Collections by need
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Inspiration
Content for public sector organizations who are starting to explore the potential of digital transformation. Resources include examples of the power of innovation and transformation achieved by adopting cloud based technologies.
Inspiration for your journey -
Fundamentals
Content for public sector teams who are already starting their cloud journey. Resources include solutions to tackle public sector challenges and insights on the foundations of digital transformation.
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Implementation
Content for public sector organizations who are transforming service delivery. Resources include implementation examples and guidance from across Government, Defense & Intelligence, and Education.
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Public Sector Future podcast
Public Sector Future discusses real stories from public sector leaders who have been successful at driving change. Hear their first-hand experiences, challenges their users face, and lessons learned. Throughout the series we discuss technology and trends, as well as cultural aspects of change.
Public Sector Future Podcast
Episode 45: Digital Collaboration in Defense: Using technology to enable secure cooperation
January 19, 2023 | 23:32
On the second episode of our Defense and Intelligence mini-series, guest host AT Ball talks to Perry Smith, of Myriad Technologies. Perry shares an inside look into the technology that enables secure collaboration between defense organizations.
- Public Sector Future Podcast | Episode 45: Secure digital collaboration in Defense organization
Episode 45: Digital Collaboration in Defense: Using technology to enable secure cooperation
On the second episode of our Defense and Intelligence mini-series, guest host AT Ball talks to Perry Smith of Myriad Technologies. Perry shares an inside look into the technology that enables secure collaboration between defense organizations.
- Public Sector Future Podcast | Episode 44: Defense & Intelligence: Adopting digital engineering
Episode 44: Defense & Intelligence: Adopting digital engineering
On the first episode of our Defense and Intelligence mini-series, Microsoft’s AT Ball is joined by Rob Clifford, Chief Data Officer for BAE Systems, Maritime and Land Division. They discuss how digital engineering and cloud-enabled technologies support mission outcomes.
- Public Sector Future Podcast | Episode 43: Lessons Learned from 100 Years of City Planning
Episode 43: Future of Infrastructure: Lessons Learned from 100 Years of City Planning
Tom Wright is the CEO of the Regional Plan Association. He joined the podcast for a discussion of what they’ve learned by taking the long view of city and regional planning.
- Public Sector Future Podcast | Episode 42: Future of Infrastructure: Building for Resilience
Episode 42: Future of Infrastructure: Building for Resilience
The Special Advisor for Climate & Sustainability at Columbia University talks about lessons learned from Hurricane Sandy and how a comprehensive infrastructure approach mitigates the impact of climate change.
- Public Sector Future Podcast | Episode 41: Building blocks for digital transformation
Episode 41: Building blocks for digital transformation
Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft share insights from their paper on Building Blocks for a Successful Digital Transformation Strategy.
- Public Sector Future Podcast | Episode 40: Digital Innovation in Tax and Customs
Episode 40: Digital Innovation in Tax and Customs
Mick Connolly is the Head of IT Innovation for HM Revenue and Customs in the UK. He chats with guest host Steve Barr about using technology to reach your goals and the importance of innovation in tax and customs operations.
- Public Sector Future Podcast | Episode 39: The Future of Tax Operations
Episode 39: The future of tax operations
Jeff Saviano is the Global Tax Innovation Leader for EY. In the first episode of our Public Finance mini-series, Jeff tells Olivia about the intersection of tax and innovation and shares what he sees in the future of public finance.
- Public Sector Future Podcast | Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore
Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore
Yeo Beng Huay leads the Governance Planning and Policy Division in GovTech, Singapore. Her team plans and formulates policies, standards, and guidance for government ICT and smart systems, and provides data driven management of compliance and risks.
- Public Sector Future Podcast | Episode 37: Military Lessons on Cyberdefense
Episode 37: Military Lessons on Cyberdefense
Dr. Marcus Thompson is a retired Major General and former Head of Information Warfare for the Australian Defense Force. On the second episode of our cybersecurity mini-series, Dr. Thompson talks with Alvaro Vitta about best practices for protecting sensitive data and why making risk-based decisions is so important.
- Public Sector Future Podcast | Episode 36: Cyber Resilience in Government
Episode 36: Cyber Resilience in Government
Tom Burt is the Corporate Vice President of Customer Security and Trust at Microsoft. On the first episode of our Cybersecurity mini-series, Tom tells Alvaro Vitta about the trends he’s seeing, working with the government in Ukraine on cyber defense, and how public sector organizations can be better prepared for future attacks.
- Public Sector Future Podcast | Episode 35: Future of Infrastructure: Using Data to Make Equitable Investments
Episode 35: Future of Infrastructure: Using Data to Make Equitable Investments
Denice Ross is the Chief Data Scientist in the White House Office of Science and Technology Policy. In our discussion, she shared a behind-the-scenes look into how data can be used to measure equitable investments and their outcomes with funding from the Bipartisan Infrastructure Law.
- Public Sector Future Podcast | Episode 34: Future of Infrastructure: Skills are the Currency of the Global Workforce
Episode 34: Future of Infrastructure: Skills are the Currency of the Global Workforce
Karin Kimbrough is the Chief Economist at LinkedIn and an expert in the global workforce. With increased global investment in infrastructure, a skilled workforce is needed to meet that demand. In this conversation, we discuss what this investment means for green jobs and women, and how we can expect the job market to shift in coming years.
- Public Sector Future Podcast | Episode 33: Future of Infrastructure: Be Nimble to Succeed
Episode 33: Future of Infrastructure: Be Nimble to Succeed
Ratna Amin, Project Director for the City Administrator Office at the City of Oakland joined us to discuss how civic organizations are pushing governments to get transit infrastructure right – and the complexity of defining success.
- Public Sector Future Podcast | Episode 32: Future of Infrastructure: Closing the Infrastructure Gap
Episode 32: Future of Infrastructure: Closing the Infrastructure Gap
Alice Charles brings a truly global perspective and decades of experience to our discussion of infrastructure and its impact. In this conversation, we talked about infrastructure needs around the world, and what kind of investments we need to make to close the gap.
- Public Sector Future Podcast | Episode 31: Future of Infrastructure: Collaborating for Safer Roads
Episode 31: Future of Infrastructure: Collaborating for Safer Roads
Regional Transportation Commission of Southern Nevada CEO, MJ Maynard joined Jeremy Goldberg to share how a collaboration between public agencies and technology companies helped make their roads safer.
- Public Sector Future Podcast | Episode 30: Restricted data in the cloud
Episode 30: Restricted data in the cloud
Rear Admiral António Gameiro Marques is the Director General of the Portuguese National Security Authority, which includes the National Cybersecurity Center.
- Public Sector Future Podcast | Episode 29: Future of Infrastructure: Focusing on Long-Term Outcomes
Episode 29: Future of Infrastructure: Focusing on Long-Term Outcomes
CEO of Infrastructure Western Australia Philip Helberg joined Jeremy Goldberg for our latest discussion on the Future of Infrastructure. Infrastructure has to serve people in the long term and this discussion is all about how to effectively make long term plans for infrastructure investment, and just as importantly, how to know if your plan is working.
- Public Sector Future Podcast | Episode 28: Future of Infrastructure: Changing Lanes: Equity in Transit
Episode 28: Future of Infrastructure: Changing Lanes: Equity in Transit
Seleta Reynolds, former GM of LADOT Los Angeles Department of Transportation (LADOT) joined Jeremy Goldberg to talk about the impact of our transit system on women and how we can build more effective and equitable transportation systems.
- Public Sector Future Podcast | Episode 27: Future of Infrastructure: Be Obsessed with Delivering the Basics
Episode 27: Future of Infrastructure: Be Obsessed with Delivering the Basics
Changing the face of Cleveland’s lakefront has been a long-term project. Cleveland Mayor Justin Bibb joined Jeremy Goldberg in our latest Future of Infrastructure episode to talk about the importance of building trust and equity by investing in infrastructure like the lakefront and getting the basics right.
- Public Sector Future Podcast | Episode 26: What the UAE government can teach us about innovation
Episode 26: What the UAE government can teach us about innovation
Her Excellency Huda Al Hashimi is the Deputy Minister of Cabinet Affairs for Strategic Affairs to the United Arab Emirates Government. She also leads the Mohammed bin Rashid Centre for Government Innovation.
- Public Sector Future Podcast | Episode 25: Future of Infrastructure: Public Interest Technology: This is Our Work
Episode 25: Future of Infrastructure: Public Interest Technology: This is Our Work
In the 1960s, Public Interest Law emerged as a way for the legal profession to deploy its expertise in service of the public. Today, our guest Darren Walker, President of the Ford Foundation says that it’s time for the same ethic and commitment to emerge from the field of technology. In this episode we discuss how to make that happen and what it will look like in practice when we create the structures for technologists to work in the public interest.
- Public Sector Future Podcast | Episode 24: Re-linking a Community
Episode 24: Future of Infrastructure: Re-linking a Community
How can city leaders tackle the inequities of infrastructure built in the past? In this episode, Mayor Quinton Lucas joined guest host Jeremy Goldberg to talk about the legacy of U.S. Highway 71 in Kansas City, a divided community, and how he is using the U.S.’s Infrastructure Bill to build more equitable infrastructure.
- Public Sector Future Podcast | Episode 23: Coming up: Future of Infrastructure
Episode 23: Coming up: Future of Infrastructure
Public Sector Future host, Olivia Neal, is passing the baton to Jeremy Goldberg for a group of episodes that dive deep into the future of infrastructure. Jeremy explains why this is an important topic, what we actually mean when we talk about infrastructure, and what you can expect to hear in this special miniseries.
- Public Sector Future Podcast | Episode 22: Government migration to cloud ecosystems
Episode 22: Government migration to cloud ecosystems
Dr. Rami Amin is based in the Digital Development Practice at the World Bank Group, leading global advisory work on how to accelerate digital transformation, sectoral investment, and economic growth. He is a lead author of the World Bank’s Government Cloud Migration report.
- Public Sector Future Podcast | Episode 21: Cybersecurity – Protecting a global research university
Episode 21: Cybersecurity – Protecting a global research university
Mary Ann Blair is the Chief Information Security Officer at Carnegie Mellon University. She is responsible for information security engineering and operations; incident prevention, detection, and response; policy and compliance; training and awareness; and identity and access management services.
- Public Sector Future Podcast: Episode 20 | Inclusivity and Sustainability in Education
Episode 20: Inclusivity and Sustainability in Education
Stefania Giannini was appointed UNESCO Assistant Director-General for Education in 2018, becoming the top UN official in the field. Prior to this, she served as Minister of Education in Italy, Senator of the Republic of Italy, and Rector of the University for Foreigners of Perugia.
- Public Sector Future Podcast: Episode 19 | Digital India – Part 2
Episode 19: Digital India – Part 2
Abhishek Singh is the CEO of MyGov, National e-Governance Division, and Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover how he provides assisted access to digital services, works across various levels of the government, and implements data standards and service integration. Singh dives into projects like DigiLocker and shares where he draws inspiration from.
- Public Sector Future Podcast: Episode 18 | Digital India – Part 1
Episode 18: Digital India – Part 1
Abhishek Singh is the CEO of MyGov, CEO, National e-Governance Division and MD & CEO, Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover Singh’s priorities in his roles, his communications and engagement approaches, the structure of Digital India, and how the pandemic transformed and continues to impact hybrid work in India.
- Public Sector Future Podcast: Episode 17 | Innovation in children’s social care
Episode 17: Innovation in children’s social care
Dr. Carol Homden is the Chief Executive of Coram, a group of specialist children’s charities based in the UK, reaching 2.5 million children, families, and professionals each year. Dr. Homden also serves as Chair of Diabetes UK and was previously Chair of the UK’s National Autistic Society for 10 years.
- Public Sector Future Podcast: Episode 16 | AI for Sustainability
Episode 16: AI for Sustainability
Dr. Vik Pant is the Chief Scientist and Chief Science Advisor of Natural Resources Canada. He is responsible for providing strategic direction to build capacity within their scientific community and accelerating the creative application of innovative digital technologies including Artificial Intelligence.
- Public Sector Future Podcast: Episode 15 | Data Curation for Sharing and Crisis Response
Episode 15: Data Curation for Sharing and Crisis Response
Professor Dame Angela McLean is the Chief Scientific Adviser for the UK Ministry of Defence. She was appointed to the role in 2019. McLean is a Professor of Mathematical Biology in the Department of Zoology at Oxford University and Director of The Institute for Emerging Infections of Humans.
- Public Sector Future Podcast: Episode 14 | Real Time Crime Center
Episode 14: Real Time Crime Center
Inspector Joseph Courtesis spent 27 years of serving with the New York Police Department (NYPD). Courtesis was former Commander of the 105th and 106th Precincts, Central Investigations Division, and the NYPD’s Real Time Crime Center. We explore how better use of data delivered outcomes for NYPD.
- Public Sector Future Podcast: Episode 13 | Providing meals to vulnerable communities
Episode 13: Providing meals to vulnerable communities
André Correr is the Institutional Relations and Project Manager at Best.Projects. Prior to his role at Best.Projects, Correr served in the public sector in São Paulo for ten years. He received his degree in Public Policy Management from the University of São Paulo.
- Public Sector Future Podcast: Episode 12 | Taking defense and intelligence to the cloud edge
Episode 12: Taking defense and intelligence to the cloud edge
Mike Schrock is the Vice President of Global Alliances at Thales, leading work on technology initiatives involving the intersection between cloud technology, data security, public trust, digital payments, and society.
- Public Sector Future Podcast: Episode 11 | The rise of remote learning and future of education
Episode 11: The rise of remote learning and future of education
Mohammad Almadani is the CEO of Classera and was one of the founders of the organization in 2012. He was driven to develop smart learning focusing on AI, gamification, and social learning. In 2017, Almadani received the Endeavor World Certificate as one of the most impacting entrepreneurs in the world.
- Public Sector Future Podcast: Episode 10 | How to build a digital organization at scale
Episode 10: How to build a digital organization at scale
Jacky Wright spent two years on secondment to Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department, where she was their Chief Digital and Information Officer. In 2019, she rejoined Microsoft as Chief Digital Officer and Corporate Vice President.
- Public Sector Future Podcast: Episode 9 | Lessons from Denmark: Moving Operations to Cloud
Episode 9: Lessons from Denmark: Moving Operations to Cloud
Maria Hald spent 20 years in the Danish public sector before becoming the Public Sector Lead of Microsoft Denmark in 2020. We discuss her role as the Deputy Director General in the Ministry of Finance where she oversaw a shared service center for HR for central government agencies in Denmark.
- Public Sector Future Podcast: Episode 8 | Scaling Digital Transformation in Brazil
Episode 8: Scaling Digital Transformation in Brazil
Luis Felipe Monteiro is the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government, and the supply and quality of public services. In 2020 he was named one of the World’s 50 Most Influential People Revolutionizing Government by Apolitical.
- Public Sector Future Podcast: Episode 7 | Accessibility in the public sector
Episode 7: Accessibility in the public sector
Yazmine Laroche is the Deputy Minister for Public Service Accessibility in the Government of Canada. Laroche has over 25 years of experience in the public sector across a variety of departments. Her ambition is to make the Canadian public service the most accessible in the world.
- Public Sector Future Podcast: Episode 6 | e-Estonia: Using Data to Deliver Trusted Services
Episode 6: e-Estonia: Using Data to Deliver Trusted Services
Siim Sikkut is the Government CIO of Estonia, which has been called ‘the most advanced digital society in the world.’ He was named one of world’s top 20 most influential people in digital government by Apolitical in 2018 & 2019. He is the chair of OECD Working Party of Senior Digital Government Officials.
- Public Sector Future Podcast: Episode 5 | Challenge-based approaches to Public Sector innovation
Episode 5: Challenge-based approaches to Public Sector innovation
Jeremy Goldberg recently joined Microsoft’s Worldwide Public Sector team. He’s worked in government in the city of San Jose, San Francisco, the city of New York, and most recently was leading technology for the Governor of New York State. We dive into one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer.
- Public Sector Future Podcast: Episode 4 | Seamless services – Digital access to birth certificates
Episode 4: Seamless services – Digital access to birth certificates
In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates.
- Public Sector Future Podcast: Episode 3 | Digital Policing
Episode 3: Digital Policing
In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock.
- Public Sector Future Podcast: Episode 2 | Mixed Reality
Episode 2: Mixed Reality
A look inside emerging areas of technology from 3D computer vision to AI. We speak with Dr. Marc Pollefeys, Professor of Computer Science at ETH Zurich and Director of Science at Microsoft who leads MSFT’s Mixed Reality and AI lab in Zurich.
Read more on Episode 2 - Public Sector Future Podcast: Episode 1 | Rules as Code
Episode 1: Rules as Code
New research is rethinking one of the core functions of government – rule making. In this episode, we talk to Alex Roberts, the Deputy Head of the Observatory of Public Sector Innovation at the OECD.
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Recent articles and posts
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Policy and Procurement: Building Blocks for a Successful Digital Transformation Strategy
Read our latest paper co-authored with global law firm Linklaters where we share perspectives on good public sector technology policy and procurement practices.
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Top Strategic Technology Trends for 2023: Report from Gartner®
Gartner research investigates ten strategic technology trends and recommends actions to address these.
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Modernizing Cybersecurity in Public Finance Organizations
There are two major forces driving cyberattacks against Public Finance organizations - money and socio-political disruption. This blog details the potential effects of an attack on a Public Finance organization and what organizations can do now to protect themselves.
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