Center of Expertise content library
Explore global research, case studies and podcasts on digital transformation and innovation in the public sector.
- Policy and Procurement: Building Blocks for a Successful Digital Transformation Strategy
Policy and Procurement: Building Blocks for a Successful Digital Transformation Strategy
Read our latest paper co-authored with global law firm Linklaters where we share perspectives on good public sector technology policy and procurement practices.Read more
- Public Sector Future Podcast | Episode 27: Future of Infrastructure: Be Obsessed with Delivering the Basics
Episode 27: Future of Infrastructure: Be Obsessed with Delivering the Basics
Changing the face of Cleveland’s lakefront has been a long-term project. Cleveland Mayor Justin Bibb joined Jeremy Goldberg in our latest Future of Infrastructure episode to talk about the importance of building trust and equity by investing in infrastructure like the lakefront and getting the basics right.
- Public Sector Future Podcast | Episode 26: What the UAE government can teach us about innovation
Episode 26: What the UAE government can teach us about innovation
Her Excellency Huda Al Hashimi is the Deputy Minister of Cabinet Affairs for Strategic Affairs to the United Arab Emirates Government. She also leads the Mohammed bin Rashid Centre for Government Innovation.
- Public Sector Future Podcast | Episode 25: Public Interest Technology: This is Our Work
Episode 25: Public Interest Technology: This is Our Work
In the 1960s, Public Interest Law emerged as a way for the legal profession to deploy its expertise in service of the public. Today, our guest Darren Walker, President of the Ford Foundation says that it’s time for the same ethic and commitment to emerge from the field of technology. In this episode we discuss how to make that happen and what it will look like in practice when we create the structures for technologists to work in the public interest.
- IDC Whitepaper: Environmentally sustainable procurement in government
IDC Whitepaper: Environmentally sustainable procurement in government
A new IDC White Paper investigates the expanding role of environmental sustainability in government procurement, with a focus on technology and emerging policies on indirect emissionsRead more
- Public Sector Future Podcast | Episode 24: Re-linking a Community
Episode 24: Future of Infrastructure: Re-linking a Community
How can city leaders tackle the inequities of infrastructure built in the past? In this episode, Mayor Quinton Lucas joined guest host Jeremy Goldberg to talk about the legacy of U.S. Highway 71 in Kansas City, a divided community, and how he is using the U.S.’s Infrastructure Bill to build more equitable infrastructure.
- Public Sector Future Podcast | Episode 23: Coming up: Future of Infrastructure
Episode 23: Coming up: Future of Infrastructure
Public Sector Future host, Olivia Neal, is passing the baton to Jeremy Goldberg for a group of episodes that dive deep into the future of infrastructure. Jeremy explains why this is an important topic, what we actually mean when we talk about infrastructure, and what you can expect to hear in this special miniseries.
- How LinkedIn Learning Can Help Futureproof Your Agency
How LinkedIn Learning Can Help Futureproof Your Agency
As the focus on skills and learning continues to grow in importance, Governments are looking for innovative ways to engage employees and support development. Discover how LinkedIn Learning and its blend of unique insights, in-demand courses and an engaging platform can help your agency stay current in a rapidly changing world.Watch the webinar
- Introduction to: Migrating .NET Apps to Azure
Introduction to: Migrating .NET Apps to Azure
Discover how the new Azure Migrate integration with the Azure App Service migration assistant will enable you to assess and migrate .NET web apps in bulk to Azure App Service. Learn how these tools migrate to a standalone site, single server, or entire datacenter saving your agency valuable time and money.Watch the webinar
- How the Department for Work and Pension Drove Culture Transformation
How the Department for Work and Pension Drove Culture Transformation
Learn from Public Sector Digital Skills expert Lee Jones, how the United Kingdom’s Department for Work and Pension transformed their agency culture and increased citizen impact through Microsoft digital skills initiatives.Watch the webinar
- The Intersection of Agile Development and Culture
The Intersection of Agile Development and Culture
Learn from Aaron Bjork who leads the Azure IoT Central product team at Microsoft, as he describes the importance of organizational culture in scaled agile implementations. Get practical advice for how to intersect agile and culture in your organization and teams.Watch the webinar
- Public Sector Future Podcast | Episode 22: Government migration to cloud ecosystems
Episode 22: Government migration to cloud ecosystems
Dr. Rami Amin is based in the Digital Development Practice at the World Bank Group, leading global advisory work on how to accelerate digital transformation, sectoral investment, and economic growth. He is a lead author of the World Bank’s Government Cloud Migration report.
- World Bank Report: Government migration to cloud ecosystems
World Bank Report: Government migration to cloud ecosystems
The Microsoft Public Sector Center of Expertise is proud to have supported the development of World Bank’s new report, Government Migration to Cloud Ecosystems: Multiple Options, Significant Benefits, Manageable Risks.Read more
- Report from Gartner®: Top Trends in Cyber Security, 2022
Report from Gartner®: Top Trends in Cyber Security, 2022
Around the world Microsoft experts are working constantly with governments and public sector organizations to tackle cyber security threats. To support you in building your understanding and awareness of emerging challenges and approaches to mitigate these, we are offering complimentary access to Gartner’s report on Top Trends in Cyber Security for a limited time.Learn more
- Public Sector Future Podcast | Episode 21: Cybersecurity – Protecting a global research university
Episode 21: Cybersecurity – Protecting a global research university
Mary Ann Blair is the Chief Information Security Officer at Carnegie Mellon University. She is responsible for information security engineering and operations; incident prevention, detection, and response; policy and compliance; training and awareness; and identity and access management services.
- Lessons from a year of ‘Public Sector Future’
Lessons from a year of ‘Public Sector Future’
Discover lessons learned from Olivia Neal, Director of Microsoft’s Public Sector Center of Expertise, as she reflects on one year of hosting the ‘Public Sector Future’ podcast.Learn more
- Microsoft’s Public Sector Partnership Approach Pivot – developing markets together
Developing Public Sector markets together
Antonio de Palmas, Vice President of Global Market Development in Microsoft’s Worldwide Public Sector team shares how developing a market together is essential for growth and Microsoft’s Public Sector partnership approach pivot.Read more
- How can lawyers support digital transformation in the Public Sector?
Lawyers supporting digital transformation in the Public Sector
Andrew Cooke, Microsoft’s Head of Policy for Worldwide Public Sector reflects on how lawyers can be agents of change in digital transformation.Find out more
- Public Sector Future Podcast: Episode 20 | Inclusivity and Sustainability in Education
Episode 20: Inclusivity and Sustainability in Education
Stefania Giannini was appointed UNESCO Assistant Director-General for Education in 2018, becoming the top UN official in the field. Prior to this, she served as Minister of Education in Italy, Senator of the Republic of Italy, and Rector of the University for Foreigners of Perugia.
Public Sector Skills Webinars
Join live webinar events and view on-demand recordings designed to help government and defense & intelligence employees skill up on the latest workforce trends and technologies.Learn more
- Public Sector Future Podcast: Episode 19 | Digital India – Part 2
Episode 19: Digital India – Part 2
Abhishek Singh is the CEO of MyGov, National e-Governance Division, and Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover how he provides assisted access to digital services, works across various levels of the government, and implements data standards and service integration. Singh dives into projects like DigiLocker and shares where he draws inspiration from.
- Public Sector Future Podcast: Episode 18 | Digital India – Part 1
Episode 18: Digital India – Part 1
Abhishek Singh is the CEO of MyGov, CEO, National e-Governance Division and MD & CEO, Digital India Corporation in the Government of India’s Ministry of Electronics and IT. Discover Singh’s priorities in his roles, his communications and engagement approaches, the structure of Digital India, and how the pandemic transformed and continues to impact hybrid work in India.
- What’s next for sustainability
What’s next for sustainability
Learn how to record all your business activities with automated data flows to create a real-time carbon emissions footprint for your entire operation and discover how to report on emissions and track progress toward your sustainability goals.Watch the webinar
- Emissions Impact Dashboard
Emissions Impact Dashboard
Track and reduce your organization’s carbon emissions related to Microsoft cloud services usage, with the Microsoft Emissions Impact Dashboard.Explore more
- How the public sector can define the sustainability agenda for everyone
How the public sector can define the sustainability agenda for everyone
Learn about both the biggest challenge and opportunity for public sector organizations as they seek to engage citizens and create future-proofed, sustainably-minded societies.Find out more
- Public Sector Future Podcast: Episode 17 | Innovation in children’s social care
Episode 17: Innovation in children’s social care
Dr. Carol Homden is the Chief Executive of Coram, a group of specialist children’s charities based in the UK, reaching 2.5 million children, families, and professionals each year. Dr. Homden also serves as Chair of Diabetes UK and was previously Chair of the UK’s National Autistic Society for 10 years.
- A smart new way to power electric vehicles
A smart new way to power electric vehicles
Learn how India’s SUN Mobility develops cloud-connected swappable batteries to put us on the road to the future.Read more
- Connecting building data for a more sustainable future
Connecting building data for a more sustainable future
Learn about the impact of buildings on the environment, the opportunity to drive digital transformation and how to drive sustainability in your smart buildings.Find out more
- How digital transformation can help advance Public Sector sustainability goals
How digital transformation can help advance Public Sector sustainability goals
In the OECD’s 2021 Development Co-operation Report, learn how digital approaches and partnerships can help public sector organizations advance more quickly.Find out more
- Microsoft Sustainability
Check out Microsoft’s cloud–based technology solutions that can help you move forward on your sustainability journey.Learn about Microsoft Sustainability
- Artificial Intelligence aiding in wildlife conservation
Artificial Intelligence aiding in wildlife conservation
Learn how AI is used to monitor the impacts of windfarm development on puffin populations.Find out more
- Exploring Sustainability Transformations in Business
Exploring Sustainability Transformations in Business
Discover how Microsoft is tracking and reducing its carbon footprint. Learn how businesses are making radical shifts to accelerate sustainability efforts and how industries are addressing critical data gaps.Watch the webinar
- Sustainability e-book
Get guidance and information about Microsoft sustainability solutions to help start your sustainability journey.Read the e-book
- Microsoft at COP26
Microsoft at COP26
Get informed about COP26, the UN conference where public and private sectors tackled solutions for a net-zero carbon economy.Learn more
- Sustainability in the Built Environment
Sustainability in the Built Environment
Join Microsoft, industry thought leaders, and inspirational change agents as they share real-world insights, and first-hand experiences on how their businesses are transforming to accelerate sustainability.Watch the webinar
- Sustainability Is Good for Business: Executive Playbook
Sustainability Is Good for Business: Executive Playbook
Learn why sustainability is good for business and explore practical steps you can take to accelerate your organization’s sustainability journey.Read the playbook
- Building trust and security in government
Building trust and security in government
Join this webinar to hear from government experts at Microsoft about practical use cases and steps you can take to protect your organization from unwanted threats.Register here
- The future of critical infrastructure is in the cloud
The future of critical infrastructure is in the cloud
In this blog, Jeremy Goldberg discusses how trusted solutions can help public sector organizations secure, modernize, and manage critical infrastructure by providing the tools and services that enable digital transformation. Those who manage the critical infrastructure functions for their agency understand the potential to improve services, increase resilience, and cut costs.Read more in the blog
- Smart cities are sustainable cities
Smart cities are sustainable cities
Listen in to the COP26 panel of experts discuss the role of technology in sustainable city development.Watch the panel discussion
- Public Sector Future Podcast: Episode 16 | AI for Sustainability
Episode 16: AI for Sustainability
Dr. Vik Pant is the Chief Scientist and Chief Science Advisor of Natural Resources Canada. He is responsible for providing strategic direction to build capacity within their scientific community and accelerating the creative application of innovative digital technologies including Artificial Intelligence.
- Technology in action: Cloud computing for storm modeling
Technology in action: Cloud computing for storm modeling
Learn how the US Army Corp of Engineers is using cloud computing to help prepare for a future made unpredictable by climate change.Find out more
- Public Sector Future Podcast: Episode 15 | Data Curation for Sharing and Crisis Response
Episode 15: Data Curation for Sharing and Crisis Response
Professor Dame Angela McLean is the Chief Scientific Adviser for the UK Ministry of Defence. She was appointed to the role in 2019. McLean is a Professor of Mathematical Biology in the Department of Zoology at Oxford University and Director of The Institute for Emerging Infections of Humans.
- Public Sector Future Podcast: Episode 14 | Real Time Crime Center
Episode 14: Real Time Crime Center
Inspector Joseph Courtesis spent 27 years of serving with the New York Police Department (NYPD). Courtesis was former Commander of the 105th and 106th Precincts, Central Investigations Division, and the NYPD’s Real Time Crime Center. We explore how better use of data delivered outcomes for NYPD.
- Public Sector Future Podcast: Episode 13 | Providing meals to vulnerable communities
Episode 13: Providing meals to vulnerable communities
André Correr is the Institutional Relations and Project Manager at Best.Projects. Prior to his role at Best.Projects, Correr served in the public sector in São Paulo for ten years. He received his degree in Public Policy Management from the University of São Paulo.
- Public Sector Future Podcast: Episode 12 | Taking defense and intelligence to the cloud edge
Episode 12: Taking defense and intelligence to the cloud edge
Mike Schrock is the Vice President of Global Alliances at Thales, leading work on technology initiatives involving the intersection between cloud technology, data security, public trust, digital payments, and society.
- HAX: Human-AI eXperience Toolkit
HAX: Human-AI eXperience Toolkit
Microsoft’s new Human-AI eXperience Toolkit offers best practices and end-to-end guidance for teams developing AI systems that interact with people.Find out more
- Race and Technology: A Research Lecture Series
Race and Technology: A Research Lecture Series
Microsoft is bringing together leading voices at the intersection of race and technology for discussions around data, the internet, justice, genomics and more in a virtual speaker series.Find out more
- Public Sector Future Podcast: Episode 11 | The rise of remote learning and future of education
Episode 11: The rise of remote learning and future of education
Mohammad Almadani is the CEO of Classera and was one of the founders of the organization in 2012. He was driven to develop smart learning focusing on AI, gamification, and social learning. In 2017, Almadani received the Endeavor World Certificate as one of the most impacting entrepreneurs in the world.
- Public Sector Future Podcast: Episode 10 | How to build a digital organization at scale
Episode 10: How to build a digital organization at scale
Jacky Wright spent two years on secondment to Her Majesty’s Revenue and Customs (HMRC), the UK’s tax and customs department, where she was their Chief Digital and Information Officer. In 2019, she rejoined Microsoft as Chief Digital Officer and Corporate Vice President.
- Public Sector Future Podcast: Episode 9 | Lessons from Denmark: Moving Operations to Cloud
Episode 9: Lessons from Denmark: Moving Operations to Cloud
Maria Hald spent 20 years in the Danish public sector before becoming the Public Sector Lead of Microsoft Denmark in 2020. We discuss her role as the Deputy Director General in the Ministry of Finance where she oversaw a shared service center for HR for central government agencies in Denmark.
- Public Sector Future Podcast: Episode 8 | Scaling Digital Transformation in Brazil
Episode 8: Scaling Digital Transformation in Brazil
Luis Felipe Monteiro is the Secretary of Digital Government in Brazil. He oversees digital transformation of the federal government, and the supply and quality of public services. In 2020 he was named one of the World’s 50 Most Influential People Revolutionizing Government by Apolitical.
- Public Sector Future Podcast: Episode 7 | Accessibility in the public sector
Episode 7: Accessibility in the public sector
Yazmine Laroche is the Deputy Minister for Public Service Accessibility in the Government of Canada. Laroche has over 25 years of experience in the public sector across a variety of departments. Her ambition is to make the Canadian public service the most accessible in the world.
- Public Sector Future Podcast: Episode 6 | e-Estonia: Using Data to Deliver Trusted Services
Episode 6: e-Estonia: Using Data to Deliver Trusted Services
Siim Sikkut is the Government CIO of Estonia, which has been called ‘the most advanced digital society in the world.’ He was named one of world’s top 20 most influential people in digital government by Apolitical in 2018 & 2019. He is the chair of OECD Working Party of Senior Digital Government Officials.
- Research: Digital Approaches for Sustainability
Research: Digital Approaches for Sustainability
New research from Microsoft and EY explores how digital approaches can support Public Sector organizations in achieving their sustainability goals.Read the full report
- Public Sector Future Podcast: Episode 5 | Challenge-based approaches to Public Sector innovation
Episode 5: Challenge-based approaches to Public Sector innovation
Jeremy Goldberg recently joined Microsoft’s Worldwide Public Sector team. He’s worked in government in the city of San Jose, San Francisco, the city of New York, and most recently was leading technology for the Governor of New York State. We dive into one of the projects he was responsible for in the New York City Mayor’s Office of the Chief Technology Officer.
- Live Panel: A greener public service through tech
Live panel recording: A greener public service through tech
Watch the launch of Microsoft’s Public Sector Center of Expertise, featuring a live panel of experts who will discuss how public servants around the world are leveraging technology to create greener governments & societies.Watch the recording
- Public Sector Future Podcast: Episode 4 | Seamless services – Digital access to birth certificates
Episode 4: Seamless services – Digital access to birth certificates
In this episode we speak with Yolanda Martínez about one of the key challenges of successful digital transformation, the ability to work across boundaries and barriers to share and use data, and to better deliver services to people who really need them. We discuss how she worked across federal and regional boundaries while leading the National Digital Strategy of Mexico to give everybody the ability to obtain their right to identity through digital access to birth certificates.
- Public Sector Future Podcast: Episode 3 | Digital Policing
Episode 3: Digital Policing
In this episode we explore the technology and cultural changes that have been put in place by Western Australia’s Police Force. Join us as we sit down with Western Australia’s Assistant Divisional Officer, Darren Henstock.
- Public Sector Future Podcast: Episode 2 | Mixed Reality
Episode 2: Mixed Reality
A look inside emerging areas of technology from 3D computer vision to AI. We speak with Dr. Marc Pollefeys, Professor of Computer Science at ETH Zurich and Director of Science at Microsoft who leads MSFT’s Mixed Reality and AI lab in Zurich.Read more on Episode 2
- THE FUTURE OF PUBLIC SECTOR WORK
THE FUTURE OF PUBLIC SECTOR WORK
Discover how emerging technologies support public sectors and address their goals around efficiency, effectiveness, and equity to provide better services for the public. This report explores education, social services, & law enforcement.Read the full report
- Free online courses to help 25 million
Free online courses to help 25 million
Microsoft launched an initiative to help 25 million people get new digital skills for the COVID-19 economy. Leverage these free online courses, available to all, that allow governments to digitally upskill their employees.Explore more
- Public Sector Future Podcast: Episode 1 | Rules as Code
Episode 1: Rules as Code
New research is rethinking one of the core functions of government – rule making. In this episode, we talk to Alex Roberts, the Deputy Head of the Observatory of Public Sector Innovation at the OECD.
- Government on Microsoft Learn
Government on Microsoft Learn
Empower government transformation with access to learning paths and modules. Through interactive training, develop practical skills and master new concepts at your speed and on your schedule.Read more about Microsoft learn for government
- Artificial Intelligence in the Public Sector
Artificial Intelligence in the Public Sector
This report identifies leading practices involving the adoption and impact of Artificial Intelligence in the Public Sector. Learn about the three elements that public organizations leading in Artificial Intelligence view as important.Explore the article and report
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