Content Library

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Content Library

Explore global research, case studies and podcasts on digital transformation and innovation in the public sector.

  • Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

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  • Optimize Government Operations with Copilot Agents

    Optimize Government Operations with Copilot Agents

    Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

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  • Explore Agentic AI for Public Services

    Explore Agentic AI for Public Services

    Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

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  • Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

    Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

    At Microsoft, we are committed to equipping the next generation of learners, educators, and administrators with cutting-edge AI capabilities and AI skilling resources. By partnering with academic institutions, we provide access to structured AI learning content, skills programs, and certification pathways that enable educators and students to learn, innovate, and be set up for success in an AI-enabled world.

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  • “Build Your Own” O365 Data Protection Impact Assessment for the Public Sector

    “Build Your Own” O365 Data Protection Impact Assessment for the Public Sector

    At Microsoft, we are committed to helping our public sector customers embrace the most cutting-edge technologies while ensuring they have the information they need to enable them to continue to meet their compliance obligations. It is in that spirit, and based on customer feedback that we are pleased to share our revamped “Build Your Own” Data Protection Impact Assessment template for Office 365.

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  • Level up your public sector tech skills by role and task

    Level up your public sector tech skills by role and task

    Get Microsoft 365 training tips for roles like admin officer, contact center agent, health commissioner, police officer, policy advisor, social worker, and more.

    Explore the resources
  • Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Making the case for Artificial Intelligence (AI) in Transforming Public Services

    Discover the transformative potential of Artificial Intelligence (AI) in public services. This document, developed by Microsoft, delves into the significant impact AI can have on enhancing public sector capabilities, enabling them to be more efficient, accessible, and inclusive.

    Read the paper
  • Manage your public sector data estate: 3 steps to take to harness the full potential of AI

    Manage your public sector data estate: 3 steps to take to harness the full potential of AI

    As the capabilities of Artificial Intelligence (AI) continue to expand, public sector organizations are increasingly looking to harness AI to improve operations, enhance services, and safeguard public resources. Taking steps now to prepare your data for AI use will be a good investment of time that will enable you to fully harness the power of AI to enhance decision-making processes and deliver more efficient and effective services to the public.

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  • Prepare for your AI Hackathon: Tips and tricks for public sector innovators

    Prepare for your AI Hackathon: Tips and tricks for public sector innovators

    Hackathons are taking place all over the world with public sector organizations helping public servants learn how to use AI and gain the knowledge and skills they need to help their public sector organization achieve their goals. If you are preparing for an upcoming hackathon, watch this video and gear up for an exciting and productive hackathon experience.

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  • Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

    Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

    In the era of AI, more than ever Government leaders are recognizing the importance of workforce skilling and are leveraging shared service agencies and strategic partnerships to implement continuous training programs at scale that foster a learning culture within their organization and ensures the workforce is AI ready.

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  • Edge Capability in the Era of AI

    Edge Capability in the Era of AI

    Cloud computing continues to emerge as a transformative technology for information-driven operations. Read this new paper and learn more about the evolving Microsoft tactical cloud platform and it’s applications in defense and intelligence operations.

    Read the paper
  • The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

    The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

    In the era of AI, the skilling of public servants has never been more important. However, unfortunately funding and resources allocated for skilling are often the first to be reduced when there is fiscal pressure. Read how conducting a robust ROI evaluation can help defend these budgets and improve program and employee performance.

    Read part one
  • Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2)

    Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2) 

    Microsoft’s Public Sector Center for Digital Skills recently collaborated with the ROI Institute and used their methodology to conduct a comprehensive evaluation study to assess the return on investment (ROI) of one of Microsoft’s customer’s skilling programs. Learn about practices to consider when you conduct your own ROI evaluation of one of your public sector skilling programs. 

    Read part two
  • Return on Investment Results (Part 3)

    Return on Investment Results (Part 3) 

    Discover the findings from a comprehensive evaluation study conducted by the ROI Institute on the Procurement for Practitioners Program, a 2-day training initiative designed specifically for procurement professionals in the public sector who are navigating the digital era. 

    Read part three
  • Microsoft Education AI Toolkit

    Microsoft Education AI Toolkit

    A navigator for education institutions to plan their AI journey. This toolkit equips educational leaders at various stages of their AI journey with knowledge, strategies, and tips to confidently advance their use of generative AI technologies.

    Explore the Microsoft Education AI Toolkit:

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  • Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

    Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

    At Microsoft, we have been committed to helping customers with the “Why AI” conversation for some time. However, as we move from the theoretical assessment to the practical application of the technology at scale, we are mindful that we need to do more to help our customers with how to procure and deploy AI.

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  • Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

    Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

    Learn how to apply generative AI skills to your work to boost your productivity. Transform raw data into meaningful insights, create compelling presentations, and generate creative images using the latest tools.

    Take the course
  • Career Essentials in Cybersecurity by Microsoft and LinkedIn

    Career Essentials in Cybersecurity by Microsoft and LinkedIn

    Discover the skills needed for a career in cybersecurity. Gain a solid understanding of commonly used cybersecurity terms. Explore the current threat landscape and learn the core concepts of cybersecurity.

    Take the course
  • AI for Managers by Microsoft and LinkedIn

    AI for Managers by Microsoft and LinkedIn

    In this learning path, managers at all levels of the organization will learn practical ways to enhance their effectiveness with generative AI—from making team and one-on-one meetings more effective to giving feedback that gets results. You’ll also learn how to have meaningful career conversations with employees in an AI context, build a collaborative team culture with generative AI, and use AI responsibly.

    Explore this learning path
  • AI learning journey for Business Leaders

    AI learning journey for Business Leaders

    Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.

    Explore the collection
  • AI Skills Navigator

    AI Skills Navigator

    Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.

    Use the AI Skills Navigator
  • AI Trainer Toolkit

    AI Trainer Toolkit

    Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.

    Explore this collection
  • AI for Organizational Leaders by Microsoft and LinkedIn

    AI for Organizational Leaders by Microsoft and LinkedIn

    In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.

    Explore this learning path
  • Enabling governments to lead in the AI era: A guide for creating a national strategic framework

    Enabling governments to lead in the AI era: A guide for creating a national strategic framework

    It’s up to each country’s government to define the standards for how AI is used, not only by establishing laws and regulations, but by setting an example to follow. Government leaders can build their own national AI strategy to harness the unparalleled capabilities of AI to boost economic performance, streamline governance, and improve public services.

    Read the executive summary
  • Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

    Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

    Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.

    Read the study
  • Build and Modernize AI Applications for Public Sector Services

    Build and Modernize AI Applications for Public Sector Services

    Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

    Explore the resources
  • Get started with Microsoft Cloud for Sovereignty

    Get started with Microsoft Cloud for Sovereignty

    Microsoft Cloud for Sovereignty is a solution designed to enable public sector organizations to deploy workloads in Microsoft Cloud while helping meet their specific sovereignty, compliance, security, and policy requirements. Take this course to gain a foundational understanding of Microsoft Cloud for Sovereignty and its capabilities.

    Take the course
  • The Value of Copilot for Microsoft 365 on Public Sector Organizations

    The Value of Copilot for Microsoft 365 on Public Sector Organizations

    Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.

    Read the case study
  • Public Sector Future Podcast | Episode 69: Building a Learning Culture for the Age of AI

    Episode 69: Building a learning culture for the age of AI, with Joe Whittinghill

    Joe Whittinghill is the Chief Learning Officer at Microsoft. He joins the podcast to share his lessons in building a learning culture and growth mindset across the organization of 220,000 employees, based in 115 different countries. He shares practical insights as well as perspectives on the neuroscience of learning, and the role of AI, to help us keep up to date at a time when pace of change has never been quicker.

    Listen to the episode

  • Accelerating Economic Growth in India with Digital Skills and Credentials

    Accelerating Economic Growth in India with Digital Skills and Credentials

    Dr. Nirmaljeet Singh Kalsi is the former Chairperson of the National Council for Vocational Education and Training (NCVET) in India. Dr. Kalsi shares how NCVET have been developing a vibrant education and skilling ecosystem, to deliver results both for individuals as well as for the economy of India.

    Read the interview
  • Top Technology Trends in Government for 2023

    Top Technology Trends in Government for 2023

    Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2023, provides strategic planning assumptions, analysis and recommendations on action to take now.

    Read more
  • Public Sector Future Podcast | Episode 55: Lifelong Learning: Building Digital Skills through Continuing Education

    Episode 55: Lifelong Learning: Building Digital Skills through Continuing Education

    Dr. Sheila LeBlanc is the Associate Vice President for Continuing Education at the University of Calgary. She explores the role of digital skills in lifelong learning, how demands from students and local businesses are changing, and ways in which using data can improve student success.

    Listen to the episode

  • Let’s Talk About Cloud: Part 1

    Let’s Talk About Cloud: Part 1

    In a series of short posts, Dave Sloan, Chief Technology Officer in Microsoft’s Worldwide Public Sector team, addresses key issues in understanding the cloud and shares his perspectives from discussions with governments around the world.

    Read more
  • Introduction to Generative AI

    Introduction to Generative AI

    Watch Kate Maxwell, CTO in Microsoft’s Worldwide Public Sector Team at Tech Live London as she presents on Generative AI: Demystifying the Hype, Busting the Myths, and Harnessing the AI Revolution.

    Watch the video
  • Public Sector Tech Community

    Public Sector Tech Community

    Your community for best practices, the latest news, and discussions surrounding the Public Sector, Local and State Governments.

    Join the conversation
  • Get Certified: Microsoft Certifications

    Get Certified: Microsoft Certifications

    Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.

    Browse the list of certifications
  • Power Platform in a Day workshops

    Power Platform in a Day workshops

    Register to attend a virtual one-day training workshop and learn how to use Microsoft’s Power Platform.

    Explore Available Workshops
  • Microsoft Azure Connected Learning Experience (CLX)

    Microsoft Azure Connected Learning Experience (CLX)

    Register for this training program that sets a trajectory for aspiring learners and working professionals to be Azure experts. The CLX program offers a personalized journey that aims to optimize learning experience while maximizing return on time invested. The 4 Step Program is purposely driven to deliver exam readiness with a perspective and personalized learning journey, curated to meet every learner’s need.

    Register and browse available tracks
  • Optimize government operations with Azure

    Optimize government operations with Azure

    In this learning path, you’ll learn about the value that Azure can bring to governments as they transition their workloads to the cloud. Explore how Azure keeps to strong principles and commitments that give public sector customers confidence that their data is secure.

    Start the Learning Path
  • Microsoft Training & Special Events

    Microsoft Training & Special Events

    Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.

    Browse the Events Catalog
  • How do we best govern AI?

    How do we best govern AI?

    Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.

    Read the blog
  • Public Sector Future Podcast | Episode 54: Curiosity and hope: building foundations for the future workforce

    Episode 54: Curiosity and hope: building foundations for the future workforce

    Washington State is leading the way in using new technologies to engage students and build digital skills. Host Olivia Neal talks to Superintendent Chris Reykdal to learn how they have adopted programs like ‘Coding in Minecraft’ to build interest and excitement, and to develop the foundations for students’ future success.

    Listen to the episode

  • Future of Infrastructure: Episode 20: Delivering Amazing for the World Cup

    Future of Infrastructure: Episode 20: Delivering Amazing for the World Cup

    Mohamed Abuagla is the Chief Executive for Hayya, the organization in Qatar responsible for helping the country manage the massive influx of people for the World Cup, while providing a seamless experience for fans entering the country, using transportation, and attending the games.

    Listen to the episode

  • Public Sector Future Podcast | Episode 53: Building a platform for digital skills

    Episode 53: Building a platform for digital skills

    Host Olivia Neal talks to H.E. Ohood Khalfan Al Roumi, Minister of State for Government Development of the Future in the United Arab Emirates. She explains how the UAE are approaching building digital skills at scale through their Jahiz platform, and why understanding digital needs to start from the top.

    Listen to the episode

  • Public Sector Procurement Fit for the Digital Age

    Public Sector Procurement Fit for the Digital Age

    Andrew Cooke, Global Policy Lead in Microsoft’s Worldwide Public Sector team, shares a new paper outlining how public sector organizations can address common issues preventing digital transformation progress and build flexible, collaborative, and outcomes-focused approaches to procurement.

    Read the paper

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