AI learning journey for Business Leaders

Explore this Worldwide Learning Collection for people leading AI strategy and adoption in organizations. The content is organized by the following the stages in the AI learning journey: Understanding AI, Preparing for AI, Using AI, Building AI solutions.

AI Skills Navigator

Unlock new opportunities with AI skills that are in demand now and in the future. Use AI to find the learning path that’s right for you.

AI Trainer Toolkit

Explore this Worldwide Learning Collection for teachers, trainers, and facilitators who are responsible for providing AI skilling.

AI for Organizational Leaders by Microsoft and LinkedIn

In this learning path, you’ll learn how to make informed decisions about AI adoption and application as an organizational leader. You’ll evaluate the business implications of generative AI and learn how to integrate AI into business strategy, lead responsible AI, build organization-wide AI aptitude, and drive long-term business growth in the age of AI.

Enabling governments to lead in the AI era: A guide for creating a national strategic framework

It’s up to each country’s government to define the standards for how AI is used, not only by establishing laws and regulations, but by setting an example to follow. Government leaders can build their own national AI strategy to harness the unparalleled capabilities of AI to boost economic performance, streamline governance, and improve public services.

Revolutionizing Public Sector Service Delivery with Microsoft Azure OpenAI Service

Read this new Total Economic Impact™ (TEI) study that examines the projected financial benefits public sector organizations may realize by deploying Azure OpenAI Service.

Build and Modernize AI Applications for Public Sector Services

Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

The Value of Copilot for Microsoft 365 on Public Sector Organizations

Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.

Episode 69: Building a learning culture for the age of AI, with Joe Whittinghill

Joe Whittinghill is the Chief Learning Officer at Microsoft. He joins the podcast to share his lessons in building a learning culture and growth mindset across the organization of 220,000 employees, based in 115 different countries. He shares practical insights as well as perspectives on the neuroscience of learning, and the role of AI, to help us keep up to date at a time when pace of change has never been quicker.

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Accelerating Economic Growth in India with Digital Skills and Credentials

Dr. Nirmaljeet Singh Kalsi is the former Chairperson of the National Council for Vocational Education and Training (NCVET) in India. Dr. Kalsi shares how NCVET have been developing a vibrant education and skilling ecosystem, to deliver results both for individuals as well as for the economy of India.

7 Top Questions Government Leaders Are Asking About AI

Reflections from Ernie Fernandez, Microsoft VP for U.S. State and Local Government, on the common questions he’s hearing from Government leaders

Episode 68: Data Foundations to Better Serve Canadians: Platforms, Literacy and Responsible AI

Ima Okonny is the Chief Data Officer at Employment and Social Development Canada. Ima leads work across the department of 40,000 people to better understand and use data to deliver services to Canadians, as well as to support policy development and reporting. She joins us on this episode of Public Sector Future to discuss foundational data platform approaches, responsible use of AI, and how she’s building data literacy right across the organization.

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Digital Skills Compass

Identify opportunities to learn and stay ahead in a changing world of technology and artificial intelligence -AI with a free skills-check. Get your personalized report:

Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)

Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field.

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Enhance public sector services with generative AI

Take this new Microsoft Learn course and discover how AI can enhance productivity, improve cognition, and accelerate discovery in public sector organizations.

Building tomorrow’s cities today: the role of AI in shaping urban futures

Read this blog on LinkedIn by Angie Heise, CVP for Worldwide Public Sector at Microsoft, as she examines how AI is transforming cities and shares resources to build the skills to adopt new technologies.

Episode 66: Using Generative AI to improve oversight of government spending

Fabio Correa Xavier is the CIO of the Court of Accounts in the State of São Paulo, Brazil (known as TCESP). The Court of Accounts oversees government spending of over $100bn, for the state of 44 million people. Fabio and his team have been early adopters of Gen AI to transform their ways of working.

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Adopting Artificial Intelligence in Defense Organizations

Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

Episode 65: Innovative Culture and AI: Digital Transformation in the City of Kelowna

As the CIO for the City of Kelowna in Canada, Jazz Pabla led a small team charged with delivering digital services and meeting the developing needs of a growing city. He meets host Olivia Neal to explore how the team used Generative AI to test new approaches to service delivery, to support developers, and to create a culture of innovation that attracts and keeps talented people.

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GDPR and Generative AI: A Guide for Public Sector Organizations

This paper provides an in-depth exploration of the key obligations under the GDPR, which public sector organizations need to consider when procuring generative AI services. It includes information on the associated support and resources that Microsoft can offer.

Top Technology Trends in Government for 2024

Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2024, provides strategic planning assumptions, analysis and recommendations on action to take now.

Foundations of a modern public sector security operations center

Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.

Empowering Education and Inspiring Learning with AI

The Era of Artificial Intelligence (AI) is upon us, and the speed of Generative AI adoption has been incredible. Read this article to learn more about how AI can empower educators and improve student outcomes through personalized and democratized learning.

AI Classroom Toolkit

Explore this creative resource that blends engaging narrative stories with instructional information to create an immersive and effective learning experience for educators and students.

Copilot for Microsoft 365 Learning Pathway

Microsoft Copilot for Microsoft 365 combines the power of large language models (LLMs) with your organization’s data – all in the flow of work. Explore this Learning Pathway to find resources to help you learn more about Copilot for Microsoft 365.

Public Sector Insights on Skilling

Read this research paper that outlines considerations and best practices for support technology training in government organizations.

IDC MarketScape: Smart Cities Platforms

This IDC study represents a vendor assessment of the current market for worldwide Internet of Things applications platforms for Smart Cities.

Episode 62: Transforming Public Sector Services with Generative AI

Robyn Scott, CEO and Co-founder of Apolitical, uses examples from Japan, Canada, and Portugal to explore the potential for generative AI to transform government operations. She shares the lessons other public sector organizations can learn and the ‘balance towards optimism’ of public servants.

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Reimagining Public Sector Services with Generative AI

New report from Apolitical and Microsoft shares case studies of Generative AI being used by public servants around the world.

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Use-Case Prism: Generative AI for Government Contact Centers

To support you in building your understanding and awareness of emerging trends, we are offering complimentary access to this new Gartner report for a limited time.

A New Era of Tech Empowered Cities

IDC research shares insights on Generative AI opportunities for cities, and local and regional Governments.

AI Learning Companion

This learning pathway brings together a multitude of Microsoft resources to help you learn and grow in the field of Generative AI.

Unlock the Value of Your Data: Create a Unified Data Estate to Transform Government Operations

Data is a vital asset for government agencies, as it can help deliver better public services, improve operational efficiency, and enhance citizen engagement. Learn how to unlock value from your data by unifying it and using AI technology to help you analyze and understand your data.

How to Build and Deploy a Chatbot for Public Sector Services

Watch this training video to learn how to build and deploy a conversational assistant or chatbot. This is a simple project and a great way to explore AI and see how it works in a low-risk setting.

Advancing AI Procurement and Adoption

This paper explores the political, socio-economic, and legal issues associated with the procurement of AI technologies by the public sector. We share the work Microsoft is doing to promote the responsible use of AI as well as the work we are doing with our customer community to build trust in AI.

Artificial Intelligence in Government

Watch this video with Microsoft’s Chief Technology Officer for Worldwide Public Sector Dave Sloan to learn more about artificial intelligence and the key role it can play helping you digitally transform your government organization.

Hyperscale Cloud Capabilities at the Tactical Edge

In the ever-changing global defense landscape, hyperscale cloud capabilities are emerging as a competitive advantage to support and transform mission outcomes. This paper shares Microsoft’s insights on how defense missions can deliver secure edge computing in remote or hostile environments.

Transforming Sub-Surface Operations

As the future of military operations evolve the need to embrace emerging and innovative technologies is crucial. Subsurface operations are a vital component to maintaining national security. This paper shares insights on how cloud-based technologies can help optimize traditional and emerging naval operations and defense strategies.

Kuwait’s Digital Landscape

This paper provides a holistic understanding of the digital landscape within Kuwait, encompassing an analysis of the challenges, opportunities, and potential areas for growth.

Episode 61: Digital Transformation in Modern Military Operations: Insights from General Bob Brown

With an overwhelming amount of information available in the world today, General Bob Brown discusses the need for advanced technology to make quick, informed decisions, and the significance of collaboration with allies and partners.

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Public Sector Talks: Interviews with Government Leaders

Watch a series of insightful interviews with Government leaders who are sharing their learnings from successful digital projects where technology is helping to better serve citizens, customers, and the local economy.

Episode 60: Leveling the Cybersecurity Playing Field with AI, Machine Learning and Cloud

Using artificial intelligence, machine learning, and cloud to address cybersecurity challenges in the Public Sector.

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Navigating the Future of AI in Government

Microsoft partnered with Patricia Thaine, the Co-Founder and CEO of Private AI, to launch a three-part series on the implications of Artificial Intelligence in Government. Explore how Governments around the world are responding to, regulating, and incorporating AI in this insightful series.

Harness the Power of Cloud: Guidance to Help You Along Your Adoption Journey

Watch this training video and learn about the steps of a cloud migration and how to make the process as smooth as possible.

Episode 59: Modernizing National Approaches to Cybersecurity

Sami Khoury is the Head of the Canadian Government’s Centre for Cyber Security. As Canada’s technical authority on cyber security, the team use their expertise to keep safe the information and systems that Canadians rely on, to protect and defend the country’s cyber assets and to lead Canada’s federal response to cybersecurity events.

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Decoding AI: Part 1, Introduction to generative AI

Learn about the emerging field of generative AI and what this technology can mean for government. This series will not only help you understand how generative AI can help increase your organization’s productivity, but also how it can be used to supercharge innovation in incredible new ways.

Episode 58: Cybersecurity in an AI-Driven Landscape

Cybersecurity stands at the forefront of global concerns, and recent advancements in generative AI have opened new avenues for both progress and peril. Guest host Alvaro Vitta and Tom Burt, Corporate Vice President of Customer Security and Trust at Microsoft, delve into the insights from the 2023 Microsoft Digital Defense Report.

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Microsoft Learn Educator Center

Dive deep into learning with interactive lessons, earn professional development hours, acquire certifications and find programs that help meet your goals.

Hype Cycle™ for Digital Identity, 2023

Gartner research finds that “as digital identity becomes fundamental in everyone’s lives, organizations’ identity and access management challenges multiply.” Aimed at security and risk management leaders, this new Gartner report identifies innovations in digital identity, analyses their position in the ‘hypecycle’, and recommends how these can be used to address challenges.

How governments can transform operations and services in the era of AI

Learn more about the actions you can take to get your systems and data ready to enable you to start innovating with AI.

AI in the Public Sector

Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this collection and start imagining how AI can help your public sector organization.

Top Technology Trends in Government for 2023

Aimed at CIOs, digital leaders and decision makers in Government organizations, this new Gartner research identifies the top technology trends emerging in 2023, provides strategic planning assumptions, analysis and recommendations on action to take now.

Introduction to Generative AI

Watch Kate Maxwell, CTO in Microsoft’s Worldwide Public Sector Team at Tech Live London as she presents on Generative AI: Demystifying the Hype, Busting the Myths, and Harnessing the AI Revolution.

Public Sector Tech Community

Your community for best practices, the latest news, and discussions surrounding the Public Sector, Local and State Governments.

Get Certified: Microsoft Certifications

Earn certifications that show you are keeping pace with today’s technical roles and requirements. Microsoft has certification paths for many technical job roles. Each of these certifications consists of passing a series of exams to earn certification.

Microsoft Azure Connected Learning Experience (CLX)

Register for this training program that sets a trajectory for aspiring learners and working professionals to be Azure experts. The CLX program offers a personalized journey that aims to optimize learning experience while maximizing return on time invested. The 4 Step Program is purposely driven to deliver exam readiness with a perspective and personalized learning journey, curated to meet every learner’s need.

Microsoft Training & Special Events

Explore special events and learning opportunities created to help you expand your expertise, learn new skills, and build community.

How do we best govern AI?

Read this blog written by Brad Smith, Microsoft’s Vice Chair & President about ways governments should consider policies, laws, and regulations around AI and Microsoft’s commitment to ethical AI.

Cutting Edge Technologies to Improve Government Performance and Service

Learn more about emerging technologies like cloud computing, artificial intelligence (AI), big data, and internet of things (IoT). Explore the benefits and risks of each and how governments across the globe are implementing them in their organization.

Report from Gartner®: Predicts 2023: Justice and Public Safety Seizes New Opportunities to Address Evolving Demands

Gartner research finds that Justice and Public Safety (J&PS) organizations have “progressed the foundational elements of digital transformation for a number of years by investing in high-availability networks, IP-based systems, and analytics capabilities.

Insights into Generative AI Technology

Continuing our series of insights into the use of generative AI in the Public Sector, Dave Sloan, Chief Technology Officer in Microsoft’s Worldwide Public Sector team shares more detail on the Azure Open AI Service.

The new world of court proceedings requires new set of digital tools

The courtroom has evolved from a pure physical domain to a hybrid of in-person and remote parties. Having an accessible, secure, and single source of truth, available through an integrated technology platform has never been more essential. Learn more about this changing landscape and the digital tools that can be used to transform.

Discover how technology helps manage the growth in digital evidence

Most crimes involve digital evidence, but sifting through a high volume of digital content can be time consuming. Read how AI and machine learning can empower investigations to be more efficient and effective.

Transforming forensic services with digital innovation

The volume of digital evidence created in police investigations and judicial proceedings is increasing putting pressure on police agencies and forensic labs. Learn how agencies can use technology to help uncover new capabilities, efficiencies, and cost savings.

Generative AI and the Public Sector

Artificial Intelligence is changing the game for organizations of all types. New advanced natural language processing capabilities have captured the world’s imagination. They have the potential to revolutionize both the way governments interact with citizens and how the sector addresses today’s challenges.

Securing the Future of Education

Read the blog by Microsoft’s Worldwide Cybersecurity Lead for the Public Sector and Global CTO for Education and learn more about how important it is that as our schools adopt more technology, and cyber threats increase, it’s vital to implement critical safeguards to ensure our schools don’t fall victim to cyberattacks.

Reimagine Education

Through the COVID-19 pandemic, educators and learners around the world adapted quickly to a changing environment. Discover how schools are leveraging technology to support and prepare teachers and students for the present and the future.

Welcome to the Future of Infrastructure

This year, The Future of Infrastructure is setting off on its own as a standalone podcast hosted on Microsoft’s Public Sector Center of Expertise. Learn more about this new podcast.

Hisar Schools Include Artificial Intelligence in Education with Microsoft

Read how Hisar Schools in Turkey guides its students in many subjects such as artificial intelligence, the internet of things, cloud computing.

Empowering Learning and well-being in the City of Helsinki using data and AI

Read how the City of Helsinki is developing digital learning and learning analytics to make the city the most impactful place for learning in the whole world.

Education Series: Data analytics and AI

Education systems and academic institutions across the country are using data analytics and AI to gain actionable insights that help transform education. Learn how you create and implement data analytics and an AI roadmap to accomplish your unique goals.

Episode 48: Technology Trends and Decision Advantage in Defense

On this episode, guest host AT Ball speaks to Retired Vice Admiral Ann E. Rondeau, President of the Naval Postgraduate School. Rondeau offers an inside look into how defense organizations can adopt digital tools and adapt with emerging technology.

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Episode 47: Preparing tax operations for new technologies

On this episode, host Olivia Neal meets Prof. Dennis Weber and Dr. Dennis Post. They share insights from the CPT research project (cashless, platform-based and technology-driven) on the impacts and opportunities for tax operations of emerging technologies, such as cryptocurrencies, blockchain, and artificial intelligence.

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Kristiansund Kommune: Transforming the Norwegian public sector through the cloud

Read more about Kristiansund Kommune’s migration to the cloud and how they are using it to develop ground-breaking solutions specifically designed for its community.

The Responsible Public Cloud

Read about Microsoft’s vision of the four fundamental building blocks of a responsible public cloud – inclusive economic opportunity, earning trust, protecting fundamental rights and building a sustainable future.

Episode 46: Becoming a Digital Government: Lessons from Ukraine

On this episode, host Olivia Neal speaks to Gulsanna Mamediieva, of the Ministry of Digital Transformation of Ukraine. She shares how the government has embraced digital transformation and digital identity, and how this has supported citizens during the war.

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Episode 45: Digital Collaboration in Defense: Using technology to enable secure cooperation

On the second episode of our Defense and Intelligence mini-series, guest host AT Ball talks to Perry Smith of Myriad Technologies. Perry shares an inside look into the technology that enables secure collaboration between defense organizations.

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AI at the tactical edge for search & rescue operations

Learn how using artificial intelligence technology can help defense & intelligence leaders make near real-time decisions in critical situations.

Episode 44: Defense & Intelligence: Adopting digital engineering

On the first episode of our Defense and Intelligence mini-series, Microsoft’s AT Ball is joined by Rob Clifford, Chief Data Officer for BAE Systems, Maritime and Land Division. They discuss how digital engineering and cloud-enabled technologies support mission outcomes.

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Episode 41: Building blocks for digital transformation

Ashleigh Sinclair, Managing Associate at Linklaters and Andrew Cooke, Global Policy Lead at Microsoft share insights from their paper on Building Blocks for a Successful Digital Transformation Strategy.

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Episode 40: Digital Innovation in Tax and Customs

Mick Connolly is the Head of IT Innovation for HM Revenue and Customs in the UK. He chats with guest host Steve Barr about using technology to reach your goals and the importance of innovation in tax and customs operations.

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Episode 39: The future of tax operations

Jeff Saviano is the Global Tax Innovation Leader for EY. In the first episode of our Public Finance mini-series, Jeff tells Olivia about the intersection of tax and innovation and shares what he sees in the future of public finance.

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Living in Unprecedented Times: Focusing on Solutions Through Partnership & Technology

This article by Microsoft’s Worldwide Public Sector Director of the Public Finance Industry Valentina Ion outlines some of the top post-pandemic global challenges how technology has evolved to help us solve these problems.

Using Data and Analytics for Maximum Impact in Tax Authorities

Learn more about how the use of data has become a valuable raw material for the development of the economy to enable growth, create jobs, improve well-being, citizen safety and much more.

Brazilian state embraces explainable AI for a fair and sustainable tax environment

Hear how the state of Ceará in Brazil improved the monitoring of tax compliance among its retail vendors to enable an equitable and economically sustainable tax environment by adopting the HMX Tax Intelligence System (TIS) solution, featuring proprietary use of AI to identify compliance issues and provide detailed explanations for efficient follow-up.

Episode 38: Cybersecurity, Compliance and Cloud: Lessons from Singapore

Yeo Beng Huay leads the Governance Planning and Policy Division in GovTech, Singapore. Her team plans and formulates policies, standards, and guidance for government ICT and smart systems, and provides data driven management of compliance and risks.

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Episode 37: Military Lessons on Cyberdefense

Dr. Marcus Thompson is a retired Major General and former Head of Information Warfare for the Australian Defense Force. On the second episode of our cybersecurity mini-series, Dr. Thompson talks with Alvaro Vitta about best practices for protecting sensitive data and why making risk-based decisions is so important.

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Defending Ukraine: Early Lessons from the Cyber War

This Microsoft report outlines five early lessons we can learn from the war in Ukraine and steps we need to take to ensure protection of democracy’s future.

Data Collaboration: Enabling Fair, Safe Trade

Read more about the urgent need for data collaboration and positive ways to enhance digital collaboration in customs and trade. The significant benefits include ensuring simpler procedures for importers and exporters as well as improving trade facilitation to foster economic growth.

Ontario Power Generation: Powering a sustainable future with digital innovation

Learn how the Ontario Power Generation (OPG) in Canada is leading the drive for decarbonization while balancing economic and environmental benefits, and electricity needs by using Microsoft AI to help forecast prices, deliver value to Ontario, and move a step closer toward a carbon-neutral future.

Artificial Intelligence aiding in wildlife conservation

Learn how AI is used to monitor the impacts of windfarm development on puffin populations.

HAX: Human-AI eXperience Toolkit

Microsoft’s new Human-AI eXperience Toolkit offers best practices and end-to-end guidance for teams developing AI systems that interact with people.

Race and Technology: A Research Lecture Series

Microsoft is bringing together leading voices at the intersection of race and technology for discussions around data, the internet, justice, genomics and more in a virtual speaker series.

Artificial Intelligence in the Public Sector

This report identifies leading practices involving the adoption and impact of Artificial Intelligence in the Public Sector. Learn about the three elements that public organizations leading in Artificial Intelligence view as important.