Unlocking Tomorrow: A PwC and Microsoft playbook that explores the power of agentic AI for the Public Sector
Agentic AI has the potential to offer a range of new benefits for organizations across almost every industry, with the public sector set to be one of the biggest beneficiaries. By embedding agentic AI into the fabric of public service, the technology has the potential to reshape the way governments and public institutions deliver services by enhancing responsiveness, improving citizen satisfaction, and supporting broader economic growth. But to fully reap the benefits of this technology, the public sector must understand the requirements and build a strong foundation for data, infrastructure and governance.
The PwC report presents an overview of agentic AI’s transformative potential for government, defense and education organizations. It examines its key benefits, from enhancing service delivery and strengthening security to personalizing learning and improving operational efficiency. The report sets out essential guardrails for building trust, provides guidance on establishing a robust foundation, and offers a strategic roadmap for implementing agentic AI, covering everything from defining objectives and assessing readiness, to piloting high-impact use cases and scaling AI agents throughout the organization.
About the Center of Expertise
Microsoft’s Public Sector Center of Expertise brings together thought leadership and research relating to digital transformation in the public sector. The Center of Expertise highlights the efforts and success stories of public servants around the globe, while fostering a community of decision makers with a variety of resources from podcasts and webinars to white papers and new research. Join us as we discover and share the learnings and achievements of public sector communities.
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