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Content Library

Explore global research, case studies and podcasts on digital transformation and innovation in the public sector.

  • Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

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  • Optimize Government Operations with Copilot Agents

    Optimize Government Operations with Copilot Agents

    Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

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  • Explore Agentic AI for Public Services

    Explore Agentic AI for Public Services

    Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

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  • “Build Your Own” Office 365 and Microsoft 365 Copilot Data Protection Impact Assessment for the Public Sector

    “Build Your Own” Office 365 and Microsoft 365 Co-Pilot Data Protection Impact Assessment for the Public Sector

    At Microsoft, we are committed to helping our public sector customers embrace the most cutting-edge technologies while ensuring they have the information they need to enable them to continue to meet their compliance obligations. It is in that spirit, and based on customer feedback that we are pleased to share our revamped “Build Your Own” Data Protection Impact Assessment template for Office 365.

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  • Edge Capability in the Era of AI

    Edge Capability in the Era of AI

    Cloud computing continues to emerge as a transformative technology for information-driven operations. Read this new paper and learn more about the evolving Microsoft tactical cloud platform and it’s applications in defense and intelligence operations.

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  • The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

    The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations (Part 1) 

    In the era of AI, the skilling of public servants has never been more important. However, unfortunately funding and resources allocated for skilling are often the first to be reduced when there is fiscal pressure. Read how conducting a robust ROI evaluation can help defend these budgets and improve program and employee performance.

    Read part one
  • Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2)

    Best Practices to Help You Define the Return on Investment for Skilling within Public Sector Organizations (Part 2) 

    Microsoft’s Public Sector Center for Digital Skills recently collaborated with the ROI Institute and used their methodology to conduct a comprehensive evaluation study to assess the return on investment (ROI) of one of Microsoft’s customer’s skilling programs. Learn about practices to consider when you conduct your own ROI evaluation of one of your public sector skilling programs. 

    Read part two
  • Return on Investment Results (Part 3)

    Return on Investment Results (Part 3) 

    Discover the findings from a comprehensive evaluation study conducted by the ROI Institute on the Procurement for Practitioners Program, a 2-day training initiative designed specifically for procurement professionals in the public sector who are navigating the digital era. 

    Read part three
  • Build and Modernize AI Applications for Public Sector Services

    Build and Modernize AI Applications for Public Sector Services

    Public sector organizations have limited resources yet are always trying to deliver as much as possible for the public. Generative AI is becoming an increasingly important tool in helping public sector organizations in this effort as it can help increase productivity and improve service quality, specifically by building and modernizing applications that use AI capabilities.

    Explore the resources
  • Get started with Microsoft Cloud for Sovereignty

    Get started with Microsoft Cloud for Sovereignty

    Microsoft Cloud for Sovereignty is a solution designed to enable public sector organizations to deploy workloads in Microsoft Cloud while helping meet their specific sovereignty, compliance, security, and policy requirements. Take this course to gain a foundational understanding of Microsoft Cloud for Sovereignty and its capabilities.

    Take the course
  • The Value of Copilot for Microsoft 365 on Public Sector Organizations

    The Value of Copilot for Microsoft 365 on Public Sector Organizations

    Copilot for Microsoft 365 is an AI-powered workplace productivity tool that reduces repetitive tasks, automates processes, and accelerates creativity — all in a secure environment. Read this new commissioned study conducted by Forrester Consulting on behalf of Microsoft to understand the value of Copilot for Microsoft 365 for public sector organizations.

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  • Public Sector Future Podcast | Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)

    Episode 67: Cyber, Communications and Collaboration in Defense: Insights from Lt. Gen. Alan Lynn (Ret.)

    Lt. Gen. Alan Lynn (Ret.) is the former Commander of the US Defense Information Systems Agency. He joins guest host AT Ball to share his insights on establishing cyber as domain, the role of technology in collaboration and communication, and the importance of understanding the needs of those in the field.

    Listen to the episode

  • Microsoft’s Generative AI Cyber Defense Program for Public Sector

    Microsoft’s Generative AI Cyber Defense Program for Public Sector

    How Microsoft is partnering with public sector entities to implement an AI-centric cyber defense program that can protect their digital ecosystem and enable digital transformation.

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  • Adopting Artificial Intelligence in Defense Organizations

    Adopting Artificial Intelligence in Defense Organizations

    Defense and intelligence organizations are eager to adopt AI and harness the transformative capabilities to achieve security and attain mission success. Read this article by Microsoft’s General Manager for Defense & Intelligence and learn about the steps to take to start your AI adoption journey.

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  • Microsoft Applied Skills

    Microsoft Applied Skills

    Skill up for in-demand technical scenarios to demonstrate proficiency in specific, scenario-based skill sets so you can make a bigger impact on every project, at your organization, and in your career. Explore all of Microsoft’s applied skills credentials.

    View all applied skills
  • HAX: Human-AI eXperience Toolkit

    HAX: Human-AI eXperience Toolkit

    Microsoft’s new Human-AI eXperience Toolkit offers best practices and end-to-end guidance for teams developing AI systems that interact with people.

    Find out more
  • Race and Technology: A Research Lecture Series

    Race and Technology: A Research Lecture Series

    Microsoft is bringing together leading voices at the intersection of race and technology for discussions around data, the internet, justice, genomics and more in a virtual speaker series.

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  • Research: Digital Approaches for Sustainability

    Research: Digital Approaches for Sustainability

    New research from Microsoft and EY explores how digital approaches can support Public Sector organizations in achieving their sustainability goals.

    Read the full report
  • Live Panel: A greener public service through tech

    Live panel recording: A greener public service through tech

    Watch the launch of Microsoft’s Public Sector Center of Expertise, featuring a live panel of experts who will discuss how public servants around the world are leveraging technology to create greener governments & societies.

    Watch the recording
  • THE FUTURE OF PUBLIC SECTOR WORK

    THE FUTURE OF PUBLIC SECTOR WORK

    Discover how emerging technologies support public sectors and address their goals around efficiency, effectiveness, and equity to provide better services for the public. This report explores education, social services, & law enforcement.

    Read the full report
  • Free online courses to help 25 million

    Free online courses to help 25 million

    Microsoft launched an initiative to help 25 million people get new digital skills for the COVID-19 economy. Leverage these free online courses, available to all, that allow governments to digitally upskill their employees.

    Explore more
  • Microsoft Learn for Government

    Microsoft Learn for Government

    Empower government transformation with access to learning paths and modules. Through interactive training, develop practical skills and master new concepts at your speed and on your schedule.

    Browse all courses
  • Artificial Intelligence in the Public Sector

    Artificial Intelligence in the Public Sector

    This report identifies leading practices involving the adoption and impact of Artificial Intelligence in the Public Sector. Learn about the three elements that public organizations leading in Artificial Intelligence view as important.

    Explore the article and report

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