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Public Sector Center of Expertise and Digital Skills

Tools and insights to drive digital innovation within the public sector. Discover valuable lessons, expert insights, skill-building resources, and best practices designed to accelerate your AI and digital transformation journey.

Advance Your AI and Digital Transformation

Cloud

Public sector organizations around the world are using cloud technologies to fuel innovation. Learn how migrating to the cloud can help accelerate your AI and digital transformation.

Explore our cloud content

Artificial Intelligence

From resiliency to service delivery, learn how public sector organizations are adopting artificial intelligence to revolutionize the way they operate.

Explore our AI content

Cybersecurity

A secure foundation is vital for public sector organizations to protect their digital assets. Learn about the importance of adopting modern security technology and processes.

Explore our cybersecurity content

Skilling

Adopting AI requires investing in the skills and knowledge of the public sector workforce. Find skilling articles, training videos and resources to help you accelerate and drive innovation.

Explore our skilling content
  • People in an office working on tablets

    Explore OneNote, your digital notebook

    One Note is a versatile tool that can help public sector organizations improve their productivity, communication, and service delivery. Watch this video and explore the basics of OneNote.

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  • A woman working on a laptop at her desk

    Streamline task management with Microsoft Planner and To-Do

    Public sector organizations are using Planner and To Do to streamline processes, communicate with stakeholders, comply with regulations, and achieve outcomes. Watch this video and explore how Microsoft Planner and To-Do can help transform public sector operations.

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    Level up your public sector tech skills by role and task

    Get Microsoft 365 training tips for roles like admin officer, contact center agent, health commissioner, police officer, policy advisor, social worker, and more.

    Explore the resources

  • Embracing a Learning Culture

    Skilling is vital in public sector organizations to improve efficiency, foster innovation, and adapt to evolving challenges. Explore the importance of embracing a learning culture and the crucial role of skilling.

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  • The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations

    In the era of AI, the skilling of public servants has never been more important. However, unfortunately funding and resources allocated for skilling are often the first to be reduced when there is fiscal pressure. Read our 3-part series on how conducting a robust ROI evaluation can help defend skilling budgets and improve program and employee performance.

    Read Part 1

  • Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

    More than ever Government leaders are recognizing the importance of workforce skilling and are leveraging shared service agencies and strategic partnerships to implement continuous training programs at scale that foster a learning culture within their organization and ensures the workforce is AI ready.

    Read the article
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Celebrating Digital Growth in Public Service

Empowering public servants with digital certifications that honor their dedication to learning new skills, staying ahead of emerging digital trends, and driving innovation within their organizations. These certifications reflect their commitment to advancing digital transformation efforts in the public sector, fostering excellence, adaptability, and progress in an ever-evolving digital landscape.

View our Credly digital certifications

Public Sector Skilling on Microsoft Learn

Enhance public sector services with generative AI

Take this Microsoft Learn training module to learn more about what generative AI is and its capabilities. Understand the potential ways public sector organizations can use generative AI to enhance productivity and deliver better services – such as simplifying case management, assisting in fraud investigations and accelerating discovery to help detect, prevent and respond to cyberattacks.

Take this Microsoft Learn module

Foundations of a modern public sector security operations center

Take this Microsoft Learn training module to learn more about modernizing your public security operations center to enhance your organization’s resilience against cyberattacks. Understand the importance of modernization, the challenges and threats facing public sector organizations, and the steps to take to modernize your security operations.

Take this Microsoft Learn module

Browse Our Library of Content and Resources

Connect, collaborate, and innovate with other public sector organizations by joining an Innovation and Collaboration Forum.

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