Public Sector Center of Expertise

Boost Public Sector Productivity with Microsoft 365 Copilot Chat

Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

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Optimize Government Operations with Copilot Agents

Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

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Explore Agentic AI for Public Services

Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

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Microsoft Power Platform Fundamentals

Now that you understand how the Power Platform can help your public sector organization, take this Microsoft Learning Path to learn how to create simple Power Apps, connect data with Microsoft Dataverse, build a Power BI Dashboard, automate a process with Power Automate, and work with Microsoft Copilot Studio.

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Automate tasks across applications and platforms with Power Automate

Power Automate can help public sector organizations automate tasks, streamline processes, and improve efficiency. Watch the training video to learn more about its features like automating notifications, processing invoices, and managing citizen requests.

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Create custom applications to streamline processes with Power Apps

Watch this training video to learn more about how Power Apps, a low-code platform, can be used within your public sector organization to help optimize user experience; be used to automate leave request and approvals or for volunteer management; or be a helpful tool for field inspectors.

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Explore the Innovation Library

Find skilling videos and click through demonstrations on Microsoft technologies like Microsoft Copilot, Copilot Studio, OneDrive, Forms and more to help you continue along your AI skilling journey.

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Take the AI for Public Sector Upskilling Challenge

In the era of AI, skilling has never been more important. This challenge ensures that you, as a public sector employee, are well-prepared to navigate and leverage the transformative power of AI. This challenge is active until May 29, 2025.

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Microsoft Copilot Masterclass: Enhancing Productivity for Public Sector

Watch our recent LinkedIn Live session where you’ll discover how to craft effective prompts for Microsoft 365 Copilot. Experience live demonstrations showcasing how public sector organizations can leverage Microsoft 365 Copilot to boost productivity.

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Preparing Educators for the Future: The importance of AI literacy and how to bridge the gap

At Microsoft, we are committed to equipping the next generation of learners, educators, and administrators with cutting-edge AI capabilities and AI skilling resources. By partnering with academic institutions, we provide access to structured AI learning content, skills programs, and certification pathways that enable educators and students to learn, innovate, and be set up for success in an AI-enabled world.

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