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Public Sector Center of Expertise and Digital Skills

Tools and insights to drive digital innovation within the public sector. Discover valuable lessons, expert insights, skill-building resources, and best practices designed to accelerate your AI and digital transformation journey.

Advance your AI transformation through skilling

Resources to empower public servants

Latest digital skilling content

Equip yourself with the knowledge and tools to deliver smarter, more effective public programs.

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    Boost Public Sector Productivity with Microsoft 365 Copilot Chat

    Microsoft 365 Copilot Chat is at the center of Microsoft 365 Copilot. When grounded in web data, you can ask Copilot questions, help draft content, and summarize files. If you have the Copilot add-on license, you can switch Copilot to be work-grounded which allows you to incorporate your work content, including chats, email, and files.

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    Optimize Government Operations with Copilot Agents

    Explore how Copilot Agents are revolutionizing government operations by automating routine tasks, enabling faster decision-making, and enhancing service delivery. Agents extend the capability of Microsoft 365 Copilot in exciting ways, letting you customize your Copilot experience to fit your specific needs by connecting to your organization’s knowledge and data sources, as well as automating and executing business processes.

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    Explore Agentic AI for Public Services

    Agentic AI represents the next frontier in public service delivery, offering tools to enhance responsiveness, personalization, and citizen engagement. This video delves into how public sector organizations can harness this technology and create impactful solutions.

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  • Moving from “Why AI” to “How to AI” — A Playbook for Governments Procuring AI and GenAI

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  • The Importance of Defining the Return on Investment for Skilling within Public Sector Organizations

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  • Skilling at Scale: How strategic partnerships are transforming the way public sector organizations deliver skilling

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Public Sector Learning Modules

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Build Your Generative AI Productivity Skills with Microsoft and LinkedIn

Take this complimentary LinkedIn Learning Path, receive a professional certificate and boost your generative AI productivity. Learn the art of prompt engineering, and how AI can automate tasks and enhance creativity. Discover how to use tools like Copilot, ChatGPT, and DALL·E to craft effective prompts, make presentations, and perform data analyses. Gain the skills needed to make smarter decisions, collaborate better, and excel in the evolving AI landscape.

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  • Enhance public sector services with generative AI

    Take this new Microsoft Learn course and discover how AI can enhance productivity, improve cognition, and accelerate discovery in public sector organizations.

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  • Foundations of a modern public sector security operations center

    Take this new Microsoft Learn module on the foundations of modern public sector security operations centers. Complete the course and earn an achievement award.

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  • Explore the benefits of a Change Agents Program for public sector organizations

    This module introduces the concept and benefits of Change Agents to support change and adoption with technology in public sector organizations.

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Browse by Collection

Defending your Data

As public sector organizations digitize their programs and services and more data moves to the cloud, it’s critical to protect and secure your data estate. Explore this collection to learn about data protection and privacy.

Secure Identities and Access

This collection has been specially curated for those public sector customers willing to accelerate their digital transformation and learn about the role of digital identity in that process.

Zero Trust

As public sector entities continue their digital transformation and cyber threats increase, having a security strategy is essential. In this collection, learn the importance and implementation of a Zero Trust strategy.

AI in the Public Sector

Artificial Intelligence (AI) is changing the game for businesses and organizations of all types. Explore this Worldwide Learning Collection and start imagining how AI can help your public sector organization.

  • Celebrating Digital Growth in Public Service

    Empowering public servants with digital certifications that honor their dedication to learning new skills, staying ahead of emerging digital trends, and driving innovation within their organizations. These certifications reflect their commitment to advancing digital transformation efforts in the public sector, fostering excellence, adaptability, and progress in an ever-evolving digital landscape.

    View our Credly digital certifications

Browse Our Library of Content and Resources

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